Bunnings Warehouse Omdömen 251

Varun mixed out paint for us and was very friendly and helpful
Thank you Varun

Today I shopped at Bunnings in Shirley, CHCH, NZ . At first I had trouble finding what I wanted and there did not appear to be any staff about to help. But I did find a kind gentleman -staff - who took me to the location of the product. He carried it to the checkout, put it through for me and then carried it to my car (2 x 5L) spray which is quite heavy. I have severe Osteo so I really appreciated his help. The biggest plus was the extremely competitive pricing $41.99 each at rival hardware store but $29.88 at Bunnings. I usually shop at the rival company - out of habit but will now be shopping at Bunnings Shirley for all my home needs. Thank you

This was my 3-star survey response to Bunnings but they would not publish it because "it did not meet all of their review guidelines". I'll let you decide: Strong, solid plastic, very smooth and tactile. Good depth. Remains to be seen how long they will last outside but we are hopeful. We had to get them delivered and delivery cost was exorbitant (even before the latest escalating fuel costs). Bunnings does not like car-less customers. If you don't have to pay for delivery then these might be reasonable value.

Have been accused multiple times by the store undercover coverts as they have said i was shop lifting and been tresspassed i got searched and found nothing got told it was just from the riccarton bunnings and can still shop at Shirley and the airport to then be kicked out of Shirley and told i can't got to any stores. I had a $350 voucher i was going to use but when went to show them they didn't want to know about it. Went to then grab me which there not allowed to and no reply back when trying to sort this issue out

I traveled a good distance to the Westgate store to purchase a replacement waterblaster gun assembly. The female staff member filling the shelves refused to allow me to open the box in order to check that the hose fitting was correct for my needs. She took the box from me and placed it back on the hook.Her manner and lack of help was appalling. This is not a customer focused person. You have lost my future custom and those who I will inform hopefully.

Bunnings checkout is woeful. How hard is it for u guys to get the basics right. Im done. Mitre 10 forever!!

Absolute incompetents, not one person helped me. Trying to learn how to fit a gas bottle. Just left the place employees outside chatting. Worst bunnings ever.
Go to caringbah if u need too. Miss this place

Bunnings mount maunganui great, as for Bunnings Tauranga, too small, awkward lay out, boring store, worth the trip, to the mount.

Bunnings Takanini today I visited the store looking for a fold up trolley. Customer service in the aisles is very poor. I had to go and search for someone to help me and when I did find somebody they didn't know anything about the product. Check out is poor. Self service was closed, there was only one check out operator who was busy helping someone with their query. Others interrupt as you are about to be served - check out operator tends to the interruption. No apology. The store has no discount or reward system such as Airpoints. That is why I shop at Mitre 10 Takanini. Their service is A1. They offer Airpoints and have several staff who are never too busy to help, in fact they go the extra mile. The staff are also quite knowledgeable. Mitre 10's checkout systems are far better too. Its a pity they didn't stock the product I wanted this time around but they do stock most items I have wanted; you couldn't find a better store. Bunnings, your television ads may look good, but they are very misleading. You really need to step up on the things I have listed as your competition is miles better.

Wanted a fitting for the toilet seat. Approached staff for help but they didn't really seem to know what I was talking about, even though it was a basic part. They wouldn't walk a few feet so I could show them exactly on a demo toilet what I was looking for. Left store and went to Mitre 10 where I received great help from someone who knew what I was looking for. Bought part from them, job now done.

The tap display is chaotic. No staff will help the customers,they pretend to not see you and run in the opposite direction in case you need help. You have to find a step stool and climb it yourself. Stock is all over the place in a shambles and not where it should be. Wrong taps in the boxes. The website is an absolute joke and takes ages to load.

Dissapointed with my experience at Bunnings Kahikatea Drive today. Asked a girl working there for help finding where the nails where, was ignored twice, then politely said excuse me, can you help me and just got a passive aggresive get lost reaction. Also, spent about 10 minutes looking up and down in the paint section while around 5 employees sat around ignoring me.

Shame shame shame on Bunnings, after putting all the good harward stores out of business, Bunnings provide terrible service badly stocked, advertised articles not available and don't go near their 3rd party purchases as Bunnings take no responsibility.

Your WEBSITE IS SHIT.
YOU KNOW THIS And YET YOU DO NOTHING.
I'VE STOPPED BUYING FROM BUNNINGS BECAUSE Your USELESS INADEQUATE WEBSITE.
BUNNINGS is SHIT

Went to Bunnings store in Hamilton , Kahikatea Drive , to get timber. I’m novice don’t know timber , never bought timber before. A young tall guy was really helpful. He cut it for me and told me to go to any counter and he’ll bring it to me when he’s cut it. Complete 100% customer service satisfaction. Awesome experience. The timber was way more than I needed but got it cos it was so cheap!!

Purchased items from Bunnings Te Rapa AM. Had to drive back and purchase more items from Bunnings Te Rapa PM. I got a parking ticket demanding $60.00 on my second visit saying I was parked for more than 3 hours. How hard is it for their own traffic wardens to check security cameras before issuing tickets to regular customers. Although challenged and the ticket was withdrawn, no apology was given. I have spent tens of thousands of $ at the Te Rapa branch over the years and this is how they reward loyalty. I no longer purchase from this branch and no longer specify Bunnings products.

Bunnings westgate has the worst service. Staff never want to help or dissapear when they see you. Innexperierienced. Phones ring and you'll wait forever and nobody ever answer. Back to Mitre 10 I go

Trailer Hire – Mt Roskill Branch

This was a long, drawn-out process. After waiting in a 15-minute queue, the over-zealous Q&A paperwork for a four-hour hire felt excessive and unnecessary.

It took two attempts for the staff member to enter my details into the database, as the system didn’t save the first time. While trying to stay positive, I was then informed that I couldn’t pay with cash because the machine was down. Hmmm… okay.

I was then told I could collect my trailer — and unfortunately, this is where the experience went from bad to worse.

A reluctant, snarling staff member with an untidy dress code shuffled alongside me. There was no attempt at pleasantries. He unlocked the trailer, dropped it down, glared at me, and walked off.

I may be a bit old-fashioned, but as a female customer who doesn’t tow trailers often, it would have been appreciated — and frankly expected — for the staff member to ask whether I needed assistance lifting or hitching the trailer. Instead, I received a small grunt and his shoulder as he walked away.

As a result, the trailer was not hitched correctly and came unhitched just five minutes down the road. This was both unsafe and extremely frustrating, resulting in more wasted time.

Suggestions for the Trade Service Management Team:
• Additional staffing support is needed at the trade service desk
• Streamline the trailer hire process to improve efficiency and reduce unnecessary paperwork
• Reduce workload pressures to minimise queues and allow for better individual service
• Staff appraisals are clearly needed, with a focus on professional conduct, customer service, and a reminder of Bunnings’ core values

I know that most staff members at the Mt Roskill branch do their best to be helpful and provide positive customer interactions. Unfortunately, one individual within the trade desk team is actively undermining the professionalism and great work of others.

To management:
I hope this review is taken constructively and leads to meaningful improvement.

Beware of Bunnings marketing. Went into Bunnings Palmerston North yesterday to buy washing machine powder. Big sign hanging over the boxes said $39.49. I picked up a box and went to the check out. Apparently there were two 6kg boxes inside the box I had, so the price was to be double! I went back to look at the sign. Little print on the top of the big price sign does say 6kg. I should have read it but it’s partly obscured by the shelf above and the product was set up to make it appear that that price was for the boxes underneath. Not impressed by your marketing tactics Bunnings.

Timber guy came from Zambia is a asset to the store ..