Miniature Market Omdömen 

Miniature Market charged my credit card upon purchase. It has been two weeks since and my game still hasn't shipped. I have tried to make contact twice a day by phone and email with no response for the past 6 days. My purchase was a gift for my niece and I could have purchased elsewhere to deliver to her birthday ontime.

Extremely poor service. I had my orders on "Customer Hold" in order to hit the free shipping threshold. I requested they release my orders 12 days ago and they have yet to do anything despite my several emails. When they finally responded 5 days later they said it would ship in "1-3 days." That was a week ago. I have since asked why my orders haven't ship but they have gone radio-silent. MM used to be a good company, now I will not shop there again. AVOID.

a complete lack of any respect for customers and their orders. Consistent week long if not longer processing times on orders. There are so many better places to buy from who will ship next day. MM has gone down hill in 2022 and now into 2023 even though they claim things have gotten better. Even customer support emails are taking 48 hours if not more to get an answer.

Placed a preorder on 11/13/22. Reached out 11/28 for an update, a reply was sent on 11/29/22 informing me that the date had been pushed to 12/31/22. No problem, appreciated the prompt response.

Fast forward to 2/26/23 still no communication regarding my preorder. I email to ask for the ordered to be cancelled (in good taste even though I’m frustrated) and 5 business days go by until a response.

Arguably the worst communication regarding a preorder and fulfillment that I’ve ever encountered. I am aware that their customer service team is on the smaller side however that’s no excuse for poor communication.

Pre-orders and Buyers beware…

I am a pretty understanding customer, but every Miniature Market experience I have had has been awful. My latest order is easily the last straw.
After placing an order for a few Christmas gifts on November 13th, I had accepted they wouldn't ship until a preorder item was set to release on November the 24th.
However, the preorder item proceeded to get pushed back and pushed back. Once the release date was said to be December the 13th, but that date came and went with nothing... Now, I understand those delays are on the manufacturer. What was frustrating and unacceptable was the complete lack of any communication about these delays and issues.
I was left completely in the dark as to why my order was not shipping, and if I hadn't checked and assumed it would ship on the date it said it would, I would have been completely screwed.
After contacting support to ask what was going on, I got no response for several days, and in my message clarified my issue was not the delays, but the lack of any attempt to communicate those delays. Of course, what did I get as a response practically a week later? "The delays aren't something Miniature Market can do anything about."
Yes... I'm aware. That wasn't my issue. My problem was that I made an order, the release date of that order has changed 5 times now, and not even an automated email saying "A change has occured to an item in your order." Just left in the dark, without an option to cancel the order. And support didn't even offer to cancel the order after reaching out to them.
Of course, Miniature Market made sure to charge me before the order was even remotely ready to ship, and without an option to cancel it, I didn't have the money to get new presents.
Thanks for literally ruining Christmas, Miniature Market. It's now the 28th of December (the date customer support said my order was set to release) and it still has not shipped and the estimated release has now just changed to a vague "January 2023." Absolutely the last time I will ever use Miniature Market.

EDIT: just thought it was really funny that a day after I posted this, I got sent an email saying "Sorry, but a release date for one of your items has changed." So I guess they will email you about changes to an order, but only after you leave a 1 star review. So make sure to get your low reviews in quick for a fast response!

Returned a couple items for store credit on Dec 6th. Took over a week to hear anything back from them just saying they are still processing it. And have not hear anything since then. It's currently 12/19. This will be the last interaction I have with them. Have had a lot better interaction with other companies during the same time and they were very responsive. I highly recommend Rogue Traders Gaming.

I've put in three orders in the last two months. It is taking them two weeks just to process the order and ship it. Customer service takes four or five days just to respond.

This used to be the go-to for tabletop supplies, but since they were bought out by Asmodee, they've gone steadily downhill. They seem to be clearing stock, possibly to become a focused Asmodee/Kickstarter distributor, and are kicking their customers to the curb in the process.

Was making a large order for board games during a sale ($200 plus). Items were in my cart for a while, went to checkout, and the prices were all higher than they were in the store front. I documented the glitch, tried to get a hold of customer service. They just said there was nothing that could be done.

I have placed numerous orders with Miniature Market and have been a long time customer. HOWEVER the last 2 orders I placed have taken over 3 weeks for them to even pack and ship the items, add on top delivery time .. DO NOT ORDER from these guys if you are expecting to get you items in less than a month .. Its not going to happen. They are quick to charge your credit card but not to get you your order.

18 days after my order of all In Stock items, and no expected ship date. It took them four days just to respond to my email, and they're response was they have no idea when they might ship. I requested a cancellation and refund.

It's sad that 1 star is lowest option. I'd rather have -stars. This company is the slowest, most unresponsive that I have had the unpleasure of having to deal. If you have a deadline... Forget buying from them. It's been 11 days and they don't even show it's been shipped. Sit back in your chairs boys and take more pictures of yourselves not doing anything.

So disappointed with my experience with them. Took a month to get my order, and when it finally showed up, multiple items were missing. Emailed customer service and got a weird auto generated email about clicking a link to reply ect but no link. After 3 days with no other response I emailed again and called a left a voice mail. A couple days later I get an email saying my missing items are out of stock and they will issue a refund. So you sent half an order and planned to not fill the rest of the order or refund me until I started complaining?? Worse part is I needed the items for a convention, and now do not have enough time to order them from another seller.

Love this game shop. Shipping is not the fastest in the Amazon age, but great selection and prices. I have used them from everything from BGG Secret Santa, to personal purchases.

It's the 28th and I placed an order on the 15th and no indication of the order being processed from them on their website. Guess I got lucky last week and actually got someone on the phone who said they were processing orders but couldn't give me an idea when mine would be. Look I get they have moved their operations - but their website clearly says 5 DAY DELAY - I am way past 5 days at this point. I am rightly upset and flat out angry frankly they have my money and I can't get them to answer the phone, return a call, or respond to an email to cancel order/issue refund.
Don't do business with them.
They should have shutdown operations during their move - what they are doing is theft in my view. I have no sympathy for them at this point.

I bought a game from them 11 days ago. It still has not shipped. I sent them two follow up emails. They still did not respond with a status update. Horrible Experience from this Company

Placed an order for 2 in-stock items on August 22. I've since received no communication from the company beside an order confirmation. I have sent two separate follow ups asking for status on my order and as of today my emails have been completely ignored. Miniature Market used to be my primary go-to for painting and mini supplies, but this experience has soured me on their service. Extremely poor customer service.

Edit: I was contacted by customer support shortly after posting this. Though I wasn't able to get any information about my shipment, which doesn't help much, I am appreciative of the friendly reply and think it should accompany this review.

Terrible shipping speed as a trade off for the low price. Never buying from them again. Ever.

SO many issues with them lately. Price-matching is a joke. So many limitations and exceptions. prices seem to be so much higher lately? and then they do a special "discount" on top of them, but its still not what most other people are. Ive seen the light and its definitely not with them.

Pretty disappointed in the direction they have been going. Less reaponsiveness, excessive emails, and prices seem to be going higher and higher. Maybe it's the buy-out to another company?

Juste parfait. Excellent service du début à la fin. Le service client est très efficace et cordial, le colis est tracké du début à la fin et l'état est consultable à tout moment, les prix sont les meilleurs du marché, bref on voit que la boite est aux USA et pas en France ;)