Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... Se mer
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Arrived late afternoon having driven a long way. A very helpful friendly lady helped me select the correct OS map for the area where I was to stay including running a check with the relevant mapping s... Se mer
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... Se mer
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Företagsinformation
Om Millets - Monmouth
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
21 Monnow Street, NP25 3EF, Monmouth, Storbritannien
- 01600 739187
4,9
Utmärkt
284 omdömen
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Excellent service with my order being…
Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportive. Thank you Millet's
6 augusti 2026
Svar från Millets - Monmouth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Helpful mapping assistance…
Arrived late afternoon having driven a long way. A very helpful friendly lady helped me select the correct OS map for the area where I was to stay including running a check with the relevant mapping site.
28 juli 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Was on sale in the Monmouth shop but…
Was on sale in the Monmouth shop but was easier to order online & also get a 15% discount & free delivery instead of struggling to carry it back to the car…Monmouth always my local shop & the staff are always helpful, they even told me about the extra discount…anyway the new fridge was a bargain & works on 240v or 12v massive to compared to my old one & price..thanks Millets
27 juli 2026
Svar från Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Trusted Peter Storm product (third…
Trusted Peter Storm product (third successive pair of the same sandals) ordered online and delivered to the shop of choice. Very straightforward transaction, very happy customer!
16 juli 2026
Svar från Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Friendly, outstanding service
I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding.
Liz went out of her way to help me to return a package through UPS. The process was frustrating and complicated due to the poor retail website and if Liz had not stepped in and gone beyond the call of her normal duties I would have given up and taken the wretched article home again.
Thank you very much!
21 juli 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Simple to find on website
Simple to find on website easy to order. Click and collect saved on postage.
Staff in store really helpful and friendly.
Dog biscuits and water were greatly appreciated by my dog
26 juni 2026
Svar från Millets - Monmouth
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Just a shame the local shop didn't…
Just a shame the local shop didn't stock the size we needed, and people ask why we don't patronise the local shops, personally I wouldn't have bothered to buy them from you if your staff couldn't be bothered to order them for us, but the hubby wanted them.
19 juni 2026
Svar från Millets - Monmouth
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Picked up a click and collect was…
Picked up a click and collect was surprised by how much the shop had available.
8 juni 2026
Svar från Millets - Monmouth
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Easy to order online into my local shop…
Easy to order online into my local shop and no problem with returns. Staff very helpful.
23 maj 2026
Svar från Millets - Monmouth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Thank you for your great customer…
Thank you for your great customer service today. I came in to exchange a product and you did so courteously and efficiently. I have bought a lot of outdoor equipment from the Monmouth store and will continue to do so. Best wishes.
28 maj 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
This is a great find in Monmouth
Visited the store today and the staff were a great help with my shoe shopping. A great find in Monmouth
17 maj 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent shop and brilliant service!
Excellent shop and brilliant service!
14 maj 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
I have been using millets on and off…
I have been using millets on and off for many many years and particularly I found the staff in Monmouth millets to be some of the best interested in what you were purchasing and very knowledgeable in the product thumbs up.
21 april 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and helpful staff.
I phoned in the morning to enquire about some walking shoes. Liz confirmed they had my size in stock and would put them aside for me. In the afternoon Jess served me and I bought the shoes. The whole experience was seamless and friendly; I congratulate your kind staff. Also, my dog was very pleased with the water and biscuits by the entrance!
23 mars 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very friendly
Very friendly, helpful staff - a pleasure to visit. Great deals and happy to purchase there.
18 mars 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful and obliging
Very helpful and obliging, providing me with useful guidance and advice on purchasing my Merrell walking boots.
They also stored my boots so that I could continue shopping. A very positive experience. Thank you Millets in Monmouth
13 mars 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Just got some new boots from millets…
Just got some new boots from millets monmouth.
Wanted to check out the town and see what was new in store.
Great service and help to make sure they were the right thing.
Lovely ladies in there
3 mars 2026
Omdöme utan inbjudan
Svar från Millets - Monmouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Above and beyond fantastic customer…
Above and beyond fantastic customer service!
Needs new pair of quality walking boots. manager Liz was very helpful but not pushy and I tried on a size 5.5 scarpa pair. I’m usually a Size 5 but they weren’t available online so Liz arranged to a colleague who was visiting another store who had a size 5 to bring them back with her to the store so I could try on both sizes and compare properly. I bought the size 5.5 in the end being confident this was the right one when able to compare directly.
Brilliant local shop and service thank you, always been so helpful and knowledgeable.
24 december 2025
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Thank you Jo !!
Big thank you to Jo today who helped me find the perfect pair of mittens for golf ..
Extremely helpful especially as the store was literally just openn
13 december 2025
Omdöme utan inbjudan
Svar från Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great experience in the Monmouth store
Great experience in the Monmouth store. Very helpful and friendly staff as always.
7 november 2025
Omdöme utan inbjudan
Svar från Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Detta är Trustpilot
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