Good quality products at a really good price - I’m gutted the Haywards Heath store closed, but at least East Grinstead is not too far away and easy to click and collect. Lovely staff, and great place... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Millets website easy to use as ever, made my purchase of a pair of Northridge trainers, good price. Arrived in a timely fashion and were easily 2 sizes bigger than my size 9 feet. Brought them back... Se mer
Företaget har svarat
Jon assisted me and was patient and listened to what I needed and recommended an ideal pair of walking shoes. I was not rushed and he was extremely helpful
Företaget har svarat
Another great experience. I popped in as I was in town just to have a browse. Jonny was really helpful in introducing some different things I hadn't seen before. I ended up getting some soap flakes wh... Se mer
Företaget har svarat
Företagsinformation
Om Millets - East Grinstead
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Storbritannien
- 01342 779818
4,8
Utmärkt
682 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jon assisted me and was patient and…
Jon assisted me and was patient and listened to what I needed and recommended an ideal pair of walking shoes. I was not rushed and he was extremely helpful
21 maj 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Top store x
Came into store and what a friendly bunch they are. Bought a cat chair for my cats birthday and gave everyone a giggle . Amazing store and wonderful team
20 maj 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Svar från Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Map case, OS map and sit mat
Good quality products at a really good price - I’m gutted the Haywards Heath store closed, but at least East Grinstead is not too far away and easy to click and collect. Lovely staff, and great place for walking trousers and accessories, maps and all things outdoorsy!
7 maj 2026
Svar från Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Sharon was so helpful
Sharon was so helpful and excellent in helping me with hiking shoes to wear with a broken toe. Great shop with hugely helpful staff.
9 maj 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Milleys website easy to use as ever
Millets website easy to use as ever, made my purchase of a pair of Northridge trainers, good price.
Arrived in a timely fashion and were easily 2 sizes bigger than my size 9 feet. Brought them back in store, where there was a no quibble refund made immediately as they were likely mis-labelled.
Bought the right size and walked away content. Top job, but a bit of a faff.
4 maj 2026
Svar från Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
We love this shop
We love this shop. Amazing quality and friendly and super helpful staff. Bought a cool Swiss army knife today. Everyone can find something for himself- for travelling and everyday life ❤️
2 maj 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
The assistance from the staff at the East Grinstead store
The assistance from the staff at the store in East Grinstead
Helped my wife and I look at alternatives to the shoes we had pre-ordered to ensure we were getting the best product available
23 april 2026
Svar från Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great in-store experience
Great in-store experience, Max was incredibly knowledgeable and helpful on all things camping gear. Would definitely come again!
25 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Customer service was great:)
25 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Made a click and collected order to…
Made a click and collected order to east grinstead store as new i would not be home. Got back of holiday and have received several emails from delivery company saying delivered to my address and given to me. They definitely didn't. Am going in to the store tomorrow to try and sort this out.
17 april 2026
Svar från Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Delivery was quick and easy to pick up…
Delivery was quick and easy to pick up from the store without any issues. Good customer service
14 april 2026
Svar från Millets - East Grinstead
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
I had a very enjoyable shopping…
I had a very enjoyable shopping experience. I required special assistance and Jonny was very attentive, I’ll be returning to shop there again soon.
17 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Rain coat & trousers for 3 peaks!
Recently bought a rain coat and trousers from the store in preparation for the 3 peaks. Jonny, the manager of the store, was probably the best employee millets have got their hands on. What can I say about this kind, attentive, welcoming man? He is a paragon of professionalism.
16 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly staff!
Staff got me all set for an upcoming camping trip. Quite nervous as it's my first but I felt looked after by the friendly and attentive staff!
15 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Another great experience
Another great experience. I popped in as I was in town just to have a browse. Jonny was really helpful in introducing some different things I hadn't seen before. I ended up getting some soap flakes which I'll keep in the car as there's always somewhere that's run out of handsome and it drives me crazy.
18 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful staff, who provided good advice
Everything went completely smoothly, a rare thing nowadays, with very helpful and knowledgeable staff at the local branch.
10 april 2026
Svar från Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service , fast delivery
Excellent service ! Ordered and delivered within 48 hrs 😀
I’ve been wearing Peter Storm cargo shorts for many years , they always fit so well and great value .
Thank you to the team an East Grinstead Millets 👍
2 april 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great Service
My son and I went in to East Grinstead today for new boots. He takes a lot of time to decide as he needs to wear extra insoles. Sharon was so patient and brought out all the pairs of shoes he wanted to try. We left with two new pairs of boots, and a jumper that was on sale. A calm and easy experience.
27 mars 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Customer service contact for wrong delivery diabolically difficult!!
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min phone call including 15mins holding told return and reorder! And me take to post office suggested!
13 mars 2026
Omdöme utan inbjudan
Svar från Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.