Mercedes-Benz USA Omdömen 102

I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!

Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly.

My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well. I got the window fixed near my home and asked to be compensated. Over the last 4 months, I called at least 20 times and sent at least 10 emails. I received one "call back," which I put in quotes because my phone registered no such call. I received one "email," which I put in quotes because it said nothing, meant nothing, and did no more than indicate that a call was attempted. In my ceaseless calling, I've only heard that "the case is not yet sorted," which still helps in no way. No one will return any kind of call or email. It's absurd. Oh, and get this -- this serpentine belt failed on this sprinter when it had just 500 miles on it. This is its second major issue before 3000 miles.

THE WORST.

To whom it may concern at Mercedes-Benz,

I am writing to express my deep disappointment with my experience as an owner of the Mercedes EQY electric vehicle.

First and foremost, I must clarify that this model should not be marketed as an SUV — it does not meet the expectations, size, or functionality typically associated with that category. Beyond that, the overall driving experience has been far from what I expected from a brand like Mercedes.

As an electric vehicle, the EQY feels overly dependent on its internal computer systems, to the point where I no longer feel in full control as a driver. I’ve encountered multiple dangerous situations where the car has stopped abruptly in the middle of the street or suddenly pulled itself sharply to one side without warning. These incidents were not only frightening but could have easily led to serious accidents.

I live and work in Florida, regularly driving along I-95 from North to South. What used to be a routine part of my day has now become a source of anxiety. There are times when I find myself calling an Uber instead of driving my own vehicle — simply because I no longer trust it.

I have owned several vehicles throughout my life, including luxury models, and I chose Mercedes expecting excellence, safety, and reliability. Unfortunately, the EQY has failed to deliver on all fronts.

I cannot, in good conscience, recommend this vehicle to anyone. I am completely dissatisfied and sincerely hope that Mercedes takes these concerns seriously for the safety and satisfaction of future customers.
Sincerely,

Paula Ambrósio

I had a deeply concerning experience with this service center that was both shady and dangerous. I brought my C43 in for service because the front passenger tire had a bubble forming on the sidewall. Since I had purchased the extended tire and wheel coverage program when I bought the car, I trusted that they would handle the issue professionally. They assured me it would be taken care of and sent me home in an Uber.

When I was notified that my car was ready, I conducted a visual inspection, and everything seemed fine at first glance, so I drove off. However, a few weeks later, while driving on the highway, the driver-side tire suddenly lost all pressure. After pulling over and inspecting the tire, I had the car towed to the nearest tire shop. To my shock, they discovered that the puncture was exactly where the bubble had formed. The markings from the initial dealership visit were still present on the tire.

It turns out that the service center had dismounted the defective tire and remounted it on the driver side. Because the tires are directional, the bubble was now hidden on the interior side, making it invisible during a standard check. When the bubble burst, the deflation was instant, and it also caused the rim to crack. I had to pay an additional $100 deductible to get the cracked wheel replaced by the dealership.

This reckless and deceptive practice not only eroded my trust but also jeopardized my family's safety. As someone who has owned numerous BMWs, I decided to give Mercedes-Benz a chance this time, but this experience has left me with serious regrets. I even encouraged my father to purchase a GLE450 here, which I now deeply regret.

While the car is still under warranty, I’ve lost all confidence in this brand and dealership. Moving forward, I feel it’s safer and wiser to rely on independent specialists and pay out of pocket to ensure my family’s safety.

I find it telling that MB always sends out a survey after service at a dealership, but they never respond to negative surveys or reviews to try and make things right. I guess they feel they’re too big for that.

I have a Sprinter 3500 Diesel that has cost me over $5k in repairs, to the DEF system alone, in less than a year. The first problem was a check engine light. I stopped at the MB dealer in Santa Fe, NM just to get the check engine light read. I was told to make an appointment for about ten days down the road. I walked out of the service manager’s office as he was still trying to justify those words. Needless to say I will never visit MB in Santa Fe again.

Arriving in Henderson, NV I made an appointment for 10 a.m. to determine the cause of the check engine light. For some reason I feel that when an appointment time is kept on my end, it should also be kept on their end. I guess MB thinks differently since I sat there for six hours. Once completed I get a list of inspections, one of which is that the tires have good tread. Since they were only six months old I didn’t really need to know that. One of many useless facts they gave me. They also could not tell me why my turn signal was blinking quickly when no lights were out, just a couple LED’s out. When I told this to a mechanic at an Indy shop, he replied straight away that a tech would have to spend quite a bit of time checking each LED to see which ones were bad. I guess the Indy shop is more knowledgeable than the MB dealer.
If I get repairs performed there at the dealership, they will waive the diagnostic charge. We’ll see later how that charge is still incorporated into the repairs.

Henderson forgot they gave me a $200 credit when they did service I did not ok. Since it was the mechanics word against mine, I lost. Needless to say, I will never visit the Henderson MB again.

MB North in Houston does not even bother to call you with updates, they use text only.

Once again I had to have the full diagnostics performed at Houston North just to find out what was causing a check engine light. I received a list of almost $10k in repairs, most of which were normal main. items which would be performed at my next scheduled oil change. One item was the front brakes with a price tag of $1925.00. I paid the Indy shop I go to in Houston $800 for the same front brake job. MB, when I told them I was picking up my vehicle, suddenly had specials and discounts they could offer to bring the price down. Too late. And after all this, those diagnostics, which I had to pay $300 for ($300 + $800 is still cheaper than $1925) could not even tell me what the check engine light problem was. So I paid $300 for nothing, just gave it away to MB. Of course, 50 miles away the check engine light went on again. Then again after repairs were done. Then again after even more repairs. $3500 later I was able to drive away. Needless to say, I won’t be going back to Houston North MB.

The DEF system, which is basically the emissions system for a diesel engine – DEF injector replaced around 80k miles along with a leaking DEF supply line; SCR pipe (catalytic converter) replaced at 106k miles. Both NOX sensors also around 106k miles. One of the NOX sensors was installed slightly cross threaded. My claim that this was done at the factory since no one ever serviced the emissions pipe before, fell on deaf ears. MB investigated and was told by MB Houston North that I had previous work done on that area. Lies.

My last Chevy Silverado had 240k miles on it and never had any major work done over $1500. This Sprinter is supposed to be good for 200k-300k miles. I’m pretty sure I can’t trust it for a trip to Alaska.

I can go on and on. MB has changed service techniques so that Indy shops can no longer make some of the necessary repairs, because they are no longer allowed to clear the codes and make the vehicle driveable again.

I can understand why MB has a rating of only 1.4 stars.

I will never buy a MB again, but it came with the RV box on it, so I had no choice.

My advice is to not buy a Mercedes Benz. Send them back to Germany.

Buy American!!

Absolutely no customer service.!
I have a 2023 EQS 450 and when you ask for services or parts, they are rude, not helpful, and careless about their customer. I WILL NEVER BUY A MERCEDES AGAIN.!

To whom ever you pray… Pray very, very hard that you never ever have to do any business with Mercedes benz Financial. For a luxury automobile that is grossly overpriced having to deal with the imbeciles at Mercedes benz Financial has caused me health issues that I may never recover from. Somehow they find the stupidest. The biggest liars and just plain idiots to run and work in this area of Mercedes-Benz. I have been driving Mercedes for 40 years. I have a credit score of 828 which says a lot about my character and yet I have been treated like dog shit by this company And because of my most recent experience which included over 120 phone calls during the last three months, I will never buy another Mercedes!!! And I strongly urge you to look for a company that respects you and doesn’t treat you like garbage!!!

Subject: A Reflective Statement on My Experience with the 2025 GLE 450e

I have always taken pride in my longstanding relationship with Mercedes-Benz, having purchased MB vehicles over the years—including the famed ('21)AMG GLS 63 model, various iterations of the S-Class, and the most dependable GLE 350's. Over the years, my experiences have been a testament to the quality, innovation, and reliability that the brand is known for.

My recent purchase of the 2025 GLE 450e, driven by a desire to embrace Mercedes-Benz’s hybrid technology, was filled with high hopes. Two months into ownership, however, I encountered a series of unsettling issues. The vehicle unexpectedly shut down at speed, triggered limp mode, and displayed dashboard alerts—including engine warning lights and the “turtle” display—resulting in a complete loss of power. Initially, a faulty O2 sensor was suggested as the cause, but despite this intervention, the problem persists, and agian my(wifes) car returns and remains in the dealership's service bay for now over 13 days.

Reflecting on these events, I am reminded of the trust I have long placed in Mercedes-Benz. My loyalty was built on years of reliable performance and exceptional service, making this experience particularly disheartening. I have always admired the commitment to excellence and the innovative spirit that defines the brand, which is why I find the current situation so troubling. The issues with my 2025 GLE 450e not only raise concerns about the immediate safety of my family and functionality of the car but also challenges the enduring confidence I have had in Mercedes-Benz.

This reflection is not intended to assign blame to any individual at the dealership—the professionalism and courtesy extended by the service team and our salesman have remained commendable. Instead, it is an honest account of my experience, a personal narrative of how a beloved brand has, in this instance, not met the expectations that have defined our longstanding relationship.

I share this reflection with the hope that it will contribute to a deeper understanding of customer experiences and inspire continued commitment to quality and innovation. Ultimately, I remain hopeful that the necessary steps will be taken to resolve these issues and restore the trust and confidence that have long been the hallmark of the Mercedes-Benz experience.

Sincerely,

Ben and Dan O.
Devon PA

Mercedes Benz of West Chester, PA provides poor service and over charges. I took my Mercedes for a repair and they took forever, dismantled a significant part of my car, and told me 3 modules needed replacing. This was after they charged me over $800 for a new battery as a start of the diagnoses. Communication was poor and I finally took the car to another Mercedes dealer in Devon, PA and they dx the problem as one module, repaired it quickly, communicated effectively and politely, and charged a reasonable amount. I will stay with Devon for repairs in the future.

This review is for a customer care rep from South Florida named Zitavia. I reside in PA and had to travel to Africa for 3months. Upon returning I could not log into my mercedes me app. Zitavia went above and beyond to ensure I got access. She contacted the local dealer to change my email, and got set up. She had to call me back twice to follow up. That was the best customer care service I got. She deserves to be a manager so she can train others.

1/18/25 UPDATE: Once again another misinformation from this Mercedes dealership. I called a few days ago since my Mercedes app no longer works and was asking me to pay for the subscription. For a new Mercedes you won’t be able to remote start your car unless you have the paid mobile app. When I purchased my car in January 2024, I was told by sales rep, Jimmy Sabet that I would have the paid subscription for 4 years, now January 2025 I no longer have the app and is asking me to pay either $15/month or $150 per year which is absurd. Why can’t I just remote start from the physical key fob!? Well Mercedes does it on purpose and doesn’t have that feature on the physical key fob.
On 1/16/25 I spoke with the Sales Manager, Mike which was no help, that he cannot do anything, well he is the manager so he could waive it, but no he just told me to speak with my sales rep, Jimmy Sabet, which I declined since I had that bad experience from the beginning and knew he was just going to deny our conversation. Again, have everything you talk about in writing in the contract prior to buying a car.

2/10/24 UPDATE: I had to lower my review to a 2-star as we had a deal of grounding my previous non-Mercedes Benz car at their dealership since they were going to fix both of my rims on the passenger side. Salesperson “misunderstood” me and thought I only asked to fix the front passenger wheel only, which it doesn’t make sense.
On top of that they told me they were going to pay for my last payment and disposition fee of my previous lease, after waiting hours to finalize finance paperwork, I noticed they just added the last payment and disposition fee to my new contract, so I’m paying for it. Please make sure you read everything they show you in the finance portion and have everything in writing before you sign. Keep in mind at the end of the sale they will ask you to submit a 5-star review on Google, hence the reason of so many good reviews.

1/15/24 Jimmy at Bridgewater Open Road Mercedes Benz was so helpful and excellent! Very professional and great help at assisting me with my new Mercedes! I definitely recommend going to him! It was a quick and pleasant experience.

I have a one year old 300 GLC 2024, and I want to get rid of it. It has had to go in the shop twice in less than a year, and they lied to me about the remote start. They do NOT have remote start on the key fab, but said I would use their app. What they didn't tell me is that after one year they make you pay $150.00 a year for remote start. I have had one issue after another.

I purchased a used GLC 300 and I have been to the service center 7 times since.

Disappointed with the warranty provided by Mercedes Benz
My name is Jose Del Pino, owner of a Mercedes Benz GLC 300 SUV. I want to report a problem I have with the driver's seat. I think it is a factory defect (since the dealership told me that the material of those seats has been of poor quality), the seat has started to peel. The dealership says that there is no warranty for this, but I find it unacceptable that, in a relatively new car with only 39,000 miles, this problem was reported last year at the annual maintenance with 29,000 miles, there were already signs that the seat was starting to peel. This year it was worse, so I reported it because the quality is not up to par with a brand like Mercedes Benz. I am very disappointed that a Mercedes car has this damage with just 3 years old and 29,000 miles (when the problem started). After waiting a few months with the claim and several calls to Mercedes customer service, they told me that this damage is not covered by the warranty.

Due to an accident I purchased a car through Gilbert Mercedes. I have to say the experience was one of the worst in my life from start to finish. My sales representative refused to assist me with any post transaction items that were needed. I tried to contact the GSM ( General Sales Manager) "John" to express my complaints/ issues and he refuses to pickup the phone or return my call. I would think buying a Mercedes should and would be a pleasurable experience. In this case it's been anything but. This transaction was all about commission and forget the customer. I would not recommend the Mercedes of Gilbert. I buy a Mercedes every 2 years and have never been treated like this, I'm not sure after this experience I will buy another Mercedes.

I grade my Service Advisor with an A+. But on the way back from spending $547+ on a B4 service my wife and I could have been fatally injured or worse because of my tires not properly check. The inner tire ruptured causing loss of air down to 0. Buy the grace of RHE ALMIGHTY we made to a tire repair center where we had to purchase a mismatch tire for $264.90 to just get home. I have pictures of the faulty tire where no puncture or hole so no blowout. Just an oversight on inspection that should have been defected. I want full and complete restitution. This is my fifth MB. Vehicle has only 17000+ miles.
James M Simon

MB Shreveport, La.

Mercedez-Benz of Plano TX, Service Department:
I bring my GLS 450 to the dealership for issue related to Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, but i decided to have dealership checked about the root cause and get it fixed, my car stays in the dealership for Three days, and they replace air compressor, saying this was the issue, and you car is now fixed, but within a week i started to have the same problem, but this time the whole back of the car get impacted, and malfunction sign appears, inform service advisor, bring my car back, and after two three days of inspecting, they said that the air bags for both rear suspension need to be replaced, when I ask that why you change the compressor before, but they have no clear answer, I had no choice but to agree, assuming that the information is coming from Mercedez benz service advisor, and they keep the car for another three four days, and after I got the car and drove for 5-6 miles, it shows the same malfunction sign and sunk in the back again, towed the vehicle back, they recommend another part to be replaced, and keep my car for almost a week, but the issue remains.
In the meanwhile I had a conversation with service manager and inform him that my car is in worse shape now, even after spending more than 4000k, and they are unable to identify the actual problem.
I did send an email to service GM ( Daniel), and ask him to refund all my money, and I will get my car fixed from other dealership, since you guys take over 20 days, four visits, over 4k payment, but issue remains, but his advise is to bring it back so they can replace other parts and charge me more.
I was so frustrated with all this, that I trade my beautiful GLS and bought another car.
During the whole process, i bee communicating with service manager, service GM, my service advisor, but no one help me out.
I will never recommend anyone to trust Mercedez dealership of Plano for service, they just rip you off, and frustrate you up to the extent that you keep paying them, as they want, or replace the car.

I need to buy a new car and your vehicle searh at MBUSA has been a disaster for the last four weeks. The search fuction now is impossible to use. Please fix it. Spencer Zick, Le Claire, Iowa

The story is long. I will try to be short. We bought a 2023 S in January
In May we went to the Equestrian Event showcasing thr Derby. Left to go back to Daytona. Car would not start. Waited for hours for Mercedes to assist
..Got home at 1:00 ам. 10 шеекs later the car was fixed. We were given a Ford Fusion with 40,000 miles on it. The dealership exhausted all their diagnostic tests and after awhile called on an engineer from Jackonsville who finally fixed the situation.We made numerous calls to the dealership and to the supposed high and mighty to find out what was going on. At least 10 calls to Tiffiany at Mercedes BenzUSA
What a joke. During this whole process
It was always us calling to find out what was happening at every level. Communication at all levels was totally unacceptable
We have had Mercedes before and didn't have problems with customer service at every level. This will most certainly be our last Mercedes. This was the worst customer service ever. Worst part, nobody cared.

Went to the dealership to get a replacement for a lost key for my 2022 GLC 300. $815 for the key, and $190 to program it. Are you kidding me? That's an f u to the customers who would have been loyal otherwise. Needless to say, I didn't buy it, lol.