Martins Group Omdömen 

On Martins Website I sent a contact email requesting an email response and a test drive as I am deaf, 7 DAYS AGO. ( I wanted to buy a £20,000 Duster)
Yesterday I sent a second to the same contact page receiving a second defensive 'NOREPLY' response yet again promising contact.
Nothing.
If I were running this business, by 9.30 am I would want to know how many new car sales enquiries we had had, AND that they had all been dealt with.
I suspect that they only want to respond by phone so that they can control the call, and my deaf plea went...'unhead'?
I now need an email from your New-Sales Director explaining what happened, how it's being dealt with - before I switch away from Dacia dealerships and ask Dacia direct about what might be going on in darkest Reading...
Chris Salmon
N.B Do NOT telephone my number that you now have as I am deaf...
A very disappointed Dacia customer of 9 years standing.

I have bought used cars from the Camberley branch of Martins and I have used the car servicing. The sales staff, mechanics and management have always been very pleasant and helpful. Unfortunately, although the salesman was excellent, thoughtful and kept me informed throughout the buying process, after a car purchase recently, I discovered issues with the car which actually originated at manufacture. This is unusual and in no way reflected on the salesman. Martins straightaway offered to fix the car or I could have a full refund. I accepted a full refund and this was processed promptly. How a company responds when things go wrong says a lot about that company. Hence the 5* review

Originally I had been to Martins in Basingstoke, however after 2 different salesman and a lack of communication and help I decided to travel to Farnham.

I was greeted by Shanice who from start to finish was so welcoming, Knowledgeable and nothing was any trouble for her. She did not rush me and answered any questions I had, she took me on a test drive, which so helpful as she could show me around the car properly unlike Basingstoke who just gave me the keys and didn’t even ask if I had any questions.

I purchased the Golf and I am so happy with the car. 10/10 Martins Farnham and thank you Shanice for all of your help.

We recently decided to purchase a lovely Renault Capture from Martins of Winchester.
What a disappointing and stressful experience.
- Test drove the car on 'Friday the 13th Oct' (should have noted the date)
- Purchase,Repairs and Price agreed on 19th Oct
- Collection date agreed for 23rd Oct
- Collection date changed to 27th as body repair man 'delayed due to rain'
- Compensated by way of a full tank of fuel...thank you
- 26th attended sales room and signed paper work to save time on the collection day of the 27th, as time restricted as I needed to get to work afterwards
- Collection day we arrived at agreed 12 noon...left waiting till 12:30...
- Salesman Nick Anderton was agitated as he had a 'bad week'...then became more agitated as we were not happy at waiting to be seen....I had to get to work...I did say!
- Final sales info listed £30 fuel and £45 Admin... I was made to feel like I had just made it up about the compensatory fuel and had just robbed his granny when I said and that he hadn't mentioned about the 'admin' fee....he said 'yes you did'!!
- went to pay, but couldn't as payment 'not accepted', I was really annoyed now, it would have been helpful if he clarified payment method the day B4...as he sells cars for a living I don't buy them very often.
- Car was delivered by Nick who drove the car with a tyre pressure light on and gave us a broken car Key, neither disclosed as he couldn't get up our drive and away quick enough.

I brought my son's VW Polo in for service and MOT and was looked after royally by Paul Watson and the team at your VW Camberley Service Centre. Despite failing its MOT, repairs were completed and I was kept updated throughout. Nice clean environment and coffee. I will return. Recommend :)

I booked my van in for body repairs 12 weeks ago . In that time my van engine was destroyed by martins . They offered me no help or support and there solution was a 13 grand bill . Dreadful service . Left me with no vehicle and an autistic son who I can no longer get around . I would avoid martins indefinitely they have extremely poor customer service and very unhelpful should you have problems . None of my vw mates will ever use them again . They damaged my friends van while work was being done and refused to sort the dents out they caused in his van by pushing it . Do your self a favour and try lookers vw

Just got our new car from this showroom. The service and attention to detail was outstanding, Peter could not have been more helpful and everything was explained in detail.

Firstly, they ordered the incorrect car. Argued that they didn’t at first, but luckily I had the original order form. They then blamed the fantastic salesman who we bought it from, who sadly no longer works there. It got to the stage where I had the Sales Manager shouting down the phone at me! saying ‘do I want the car or not?!’ I had to accept this incorrect vehicle because placing a new order would take over six months. The replacement ‘salesperson’ was Curt abrupt and absolutely no help at all. Her mannerisms were atrocious. The ‘handover’ was a disgrace nothing was ready. The car wasn’t prepared. There were two scratches, one on the drivers door & another long thin one about 10 inches long on the rear wing above the petrol cap flap. The book pack & wheel nut bolts were just thrown in the boot. The nut caps were in a plastic bag in the glove box. The car mats were missing and the ‘salesperson’ couldn’t care less because the previous Salesman included them as part of the order. The only good thing she’s done is agreed to send them to me ASAP as I live a long way from the dealership. When I placed the order I asked the Salesman please can I collect it on September 1st and he was brilliant and said it’ll be a really nice experience for you collecting your new car on the day the new registration is released. The only correspondence I have received from the new sales lady is that it’s not going to happen and the car wouldn’t be here until at least end of October. I live a long way from the dealership and the only good thing is she promised to send the Carpet Mat set to me ASAP as I will NEVER go back to this dealership EVER. What should have been a very nice experience, collecting my new car was anything but. I emailed her three days before collection to make sure my Wife was on the car insurance, she wasn’t. She didn’t apologise just said I’ll have to sort it out myself, which took me over an hour to do when I got home. I wanted nothing more so badly that I just wanted to get out of the dealership as I couldn’t stand another minute there. The whole experience was terrible. They have lost Two customers, as my Wife placed her order from a different dealership. Overall my experience as a Motabilty Customer I feel completely let down by Martins of Winchester. I originally left very positive feedback on Google and Trustpilot as soon as I had placed the order as up till then the treatment from Josh Bryant was faultless. I have now removed both reviews. I would never recommend the girl who is supposed to be the Motabilty Specialist. Go elsewhere. They have completely ruined my new car buying experience.

Changed over a 65 reg Nissan Qashqai for a Micra N Sport (new model) on 15th June 23 ,21 reg. I downsized as I am in my 80’s and what a car ! I like the new model, quite sporty and very comfortable to drive and park.
Martin Stannage went out of his way to explain everything and was very professional in his approach. Well done Martins. This is my third car from them and I am very pleased with the change over.

Top class car service twice at Nissan Winnall, all managed 10/10 by Karen.

I purchased a second hand Renault last October which developed a couple of niggles. I contacted Martins Renault Winchester earlier this week, they booked the car in for today and sorted all of these niggles with no hassle or fuss and even cleaned the car for me!. Having previously been a Ford owner for many, many years and having endless issues with engines I will never, ever be looking back. The service and professionalism experienced today has blown me away in comparison to my previous Ford dealings. Well done Martins, you have created a fan !!

Martins in Camberley were fantastic. In particular their Sales Executive James Ecclefield went beyond the call of duty and exceeded my already high ecpectations. Thank you, James.

Visited the Reading branch to ask about Sandero Stepways.The salesperson said she didn't know and was obviously not going to find out.She told me to ask the salesperson on the other side of the showroom which was impossible due to pushing my mother in a wheelchair and the cars were a bit too close together.We turned around and left.I assume these sales people work on comission.It does make you wonder sometimes how they earn a living.

After poor experience at a different Nissan garage I visited Martins Winchester. Good 1st meeting, was offered a Qashqai e-power that I had not considered or was aware of. Test drive next day and completed the deal with a good price.
Thanks to Josh for a clear and professional service.

After owning numerous cars over a 50 year period, I can honestly say my latest new car purchase with Martins of Winchester was the best I have ever experienced.

We placed a refundable deposit on a car.
Many, many calls and few e-mails later, after having said I would go to Trading standards, and I finally have a refund.

I recently had a service and MOT done at "Martins Renault Basingstoke" I am very pleased and have no complaints as I have received an excellent service. My car was collected and dropped off, clean and shiny.
Great experience from start to finish. I would highly recommend it to anyone.

DO NOT buy a car from Martians of Camberley especially if you are a woman. Awful experience buying a car, was completely taken advantage of by being lied to. Was told by Phil there was a major service being carried out prior to collection of the vehicle, to then be told the paper work wasn’t ready yet on pick up day but he would send it out. When I never received this paperwork i then followed it up via email to be completely ignored. A couple months later my service light came on! What a shock! They had not done the service. For a GTI this has now cost me over £400.

I then complained to Phil & the Sales Manager Chris, well what a waste of time this was, no help at all. Had to chase up the complaint many times as they obviously didn’t want to deal with it. I was told there was nothing they could do & that they never said they would do it as it wasn’t due! Not true!! Why would I email Phil about chasing up the service paperwork if I hadn’t been told it was going to be done? To then be ignored that makes sense!

Stay clear or make sure to record a voice note of what you’ve agreed before purchase.

Great experience from start to finish.
After sales service like no other.
Went above and beyond requirements. Highly recommend martin for your used car sale needs
Perfect & no complaints . Have not came across a car dealer like him in over 30 years

Based on Martins Andover
I placed a deposit for a car on Friday, but on Saturday the dealership took a deposit from another customer. Despite being aware of the issue the dealership invited the second customer into the dealership to sign paperwork on Sunday. Perhaps the other customer had offered more money or perhaps local custom is preferred (I live some distance from the dealership). Very frustrating as meanwhile I had arranged for my existing car to be sold, leaving me without a vehicle the following week. Management and sales staff had no interest in rectifying the issue they just wanted the car sold with no interest in customer service or doing the right thing. I would not advise entering into any contract or buying a vehicle from this company.