Have reached out twice asking when the Alpine showroom will be opening in Basingstoke, both times unanswered, with just the automated 'we'll be in contact shortly' reply. Enquired with Bristol showro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Popped in to talk about an issue with my car this afternoon. I didn’t purchase my car from here but it’s a VW and since owning it I’ve had it fully serviced here. Was told it would be £600-700 just f... Se mer
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Excellent experience buying my new car from Martins Renault in Reading! From start to finish, the whole process was smooth, professional and stress-free. A special mention has to go to Colin, w... Se mer
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I enquired about an ex demonstration model VW Polo automatic from Martins of Camberley. Having made an appointment to view I encountered a very pleasant and knowledgeable sales lady called Phoebe. W... Se mer
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Företagsinformation
Skrivet av företaget
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Kontaktuppgifter
Hatch, RG24 7NZ, Basingstoke, Storbritannien
- marketing@martins.uk.com
- www.martins.uk.com
3,4
Medel
192 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service they should be proud
Fantastic service they should be proud! They listen to people like me and show patience and understanding! Well done Martin's
2 oktober 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi Phillip,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. It’s always our goal to listen carefully and ensure that we meet your needs with patience and understanding. We truly appreciate your support and look forward to serving you again in the future.
Best regards
Martins Team 😊
Martins Andover Skoda
After being let down by Skoda Henry Salisbury for the 2nd time recently I contacted Martins of Andover as was being advised a 2 month wait for an appointment at Salisbury car was purchased from them them with a promise that we always look after our customers
Within 2 days an appointment was made and window opener replaced under warranty
All very professional and a friendly team
Sorry Skoda Salisbury you have now lost my custom
Many thanks
2 oktober 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Peter,
Thank you so much for your kind feedback and for giving us the opportunity to assist you! We're pleased to hear that we could help get your car sorted quickly and that you found our team professional and friendly. Your satisfaction means a lot to us, and we're glad we could deliver on our promise of excellent customer service.
If you ever need anything in the future, please don't hesitate to get in touch. We look forward to serving you again!
Best regards,
Martins Andover
Andover VW
Awful service, she is rude and arrogant.
The car was returned to me without any work done on it, and I was told to book another service with the Basingstoke Martin garage—which I know to be good but is also 40 minutes away from where I live.
2 oktober 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Andrea,
Thank you for taking the time to provide your feedback. We're sorry to hear about your recent experience and any misunderstanding that may have occurred.
Our service adviser Zoe, was trying to explain that the specific calibration required for your overhead camera can only be performed at our Basingstoke location due to the specialized equipment needed. We understand that the additional travel may be inconvenient, and we apologize for any frustration this may have caused.
We value your business and would like to ensure that you receive the best possible service. If you'd like, we can assist you in scheduling the calibration at a time that is most convenient for you or explore any other options to accommodate your needs.
Please feel free to reach out directly, and we’ll do everything we can to make this right.
Best regards,
Martins Andover
Excellent service
I'm delighted to say that Martins's Volkswagen has been outstanding, professional and understanding.
My car was standing there for a while, at the end get done the job. I definitely recommend them.
Management is doing a good job, well done everyone.
Thank you
17 september 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Attila,
Thank you so much for your wonderful feedback! We're delighted to hear that you were satisfied with the service you received at Martins Volkswagen. Our team always strives to deliver professional and understanding service, and it's great to know we met your expectations.
We're glad we could assist with your car and appreciate your recommendation. We’ll be sure to share your kind words with the management and the rest of the team.
Thank you once again, and we look forward to serving you in the future!
Best regards,
John | Marketing Manager
Awful service
Awful service - spoke to a saleman today about buying a used VW from VW Farnham. From the outset, the salesman was rude, dismissive, arrogant and not interested in selling me a car. He did not even bother to seek to look at whether a deal could be had - very very rude ! Use this dealership at your peril !
16 augusti 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Sailesh,
Please know that this is not reflective of the high standards we set for our team. I would like to personally apologize for the way you were treated. We take your concerns very seriously and will be addressing this with the staff involved to ensure it doesn’t happen again.
If you are open to it, I would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to me directly on 01252 636 001 or at m.lilley@martins.uk.com
Thank you again for your feedback, and I hope we can restore your faith in our dealership.
Kind Regards
Mark Lilley
Martins Camberley fixed the annoying faults
I took my VW approved Golf to Martins Camberley (owned for 3 months). The car had a million intermittant faults and the software had never been updated from new (not covered under the warranty) Suspension noises also not covered. They were kind enough to help me out on labour costs for investigations and fixes. The car is now running and sounding as it should have when i got it. Ben the technician also advised of a solution for door seal noises and was very knowledgable. Thanks Martins Camberley for making my car enjoyable again...
9 augusti 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi Matt,
Thank you so much for sharing your experience with us! We’re delighted to hear that we were able to resolve the issues with your Golf and get it running and sounding as it should. We understand how frustrating intermittent faults can be, and we’re glad that our team, especially Ben, could provide the support and expertise needed to get your car back to its best.
We appreciate your kind words and your trust in Martins Camberley. If you need anything in the future, don't hesitate to reach out. Enjoy your drives!
Best regards,
The Martins Camberley Team
Svar från Martins Group
Hi Danny,
Thank you for your feedback. We're sorry to hear about your experience. We strive to ensure all our customers receive quality vehicles and excellent service. We would appreciate the opportunity to resolve any issues you encountered. Please contact our customer service team at complaints@martins.uk.com, and we will do our best to assist you.
Kind regards,
John | Marketing Manager
(Martin's Basingstoke) I wouldn't bother going through main dealer again
I thought going through a main dealer would be better than other options, in reality not so. To start with it felt like they didn't actually want to sell the car, it took 4 phone calls saying that we would like it (after searching for a while) and asking how to progress which felt like it fell on deaf ears. We also had a few concerns/questions about the car when we went to collect it. Volkswagen say buying a used car from them is like driving away in a new car and we felt it wasn't like that at all. The car wasn't fully valeted, there was rubbish and hairbands from the previous owner in a compartment. The rear tyres were perished and was an advisory on the previous MOT. A local garage to us said they wouldn't have passed it because it would be on his conscience if anything should happen to his customers. Brake pads were worn at 70% (said they wouldn't replace until 80% worn) so within the first two months after buying a "new car" I am paying for two new tyres and brake pads?! There was also a part on one of the doors we questioned as it looked like it was de-laminating. That was ignored too and now we have what looks like either a rust patch or primer (assuming from a previous repair) I don't know, showing through - another thing I will need to sort myself and extra money on what was not a cheap car to purchase. I also asked for the full spec of the car to be sent to me (as it was removed from the website) and never got that either. So overall not really impressed with the service and certainly won't be going back for our next car. I have been waiting for the survey to come from Volkswagen for my review but it's never come.
26 april 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Elena,
Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for the inconveniences you faced.
We are concerned to hear about the issues with communication during the purchasing process and the condition of the car upon collection. This is not the standard of service we strive to provide, and we apologize for any frustration this caused.
Your comments regarding the valet service, the condition of the tyres and brake pads, and the issues with the car door are particularly troubling. We understand how important it is for our customers to feel confident in their purchases, and we regret that we did not deliver on this promise.
Regarding the full specification of the car, we apologize for not providing this information as requested. This should have been addressed promptly, and we will ensure it is sent to you immediately.
Your feedback is invaluable in helping us improve our services, and we would like to make things right. Please contact our Sales Manager at n.lee@martins.uk.com so he can discuss how to resolve these issues to your satisfaction.
Once again, we apologize for the negative experience and appreciate your patience and understanding. We hope to have the opportunity to restore your faith in our dealership in the future.
Best regards,
Team Basingstoke
Not trustworthy
My car was recovered into the Andover Repair Shop. I appreciate that this was an unexpected recovery into the workshop, but they could have done far better in customer service and repair!
The mechanic who recovered me was ignored and the agent on the desk only wanted to know what happened before the breakdown. If they had listened to the mechanic they would have been able to order the parts more timely. They told me what the issue was after they checked the car and what they needed to order, despite me and the mechanic telling them, exactly what the problem was. I was told they do not take the mechanics view as it could be wrong! Turns out they damaged the car during the initial repair. They again refused to acknowledge the comment from the mechanic who initially looked at it and told me I was being a difficult customer as the mechanics who recover the cars usually get it wrong. Three days later got a text to say the car was ready. No comment on what had been repaired or agreement to proceed with the repair - turns out they fixed the damage "as it can't be proven what actually broke" - despite the scratches on the engine bay and the mechanic was actually right with the diagnosis of the fault. I have now had to sort out other issues in the car since it was returned. I now need to have the car serviced again and debated taking it back to them. These issues and the fact that the aircon has not been right since it was returned have led me to decide they are not a trustworthy organisation that can safely repair my vehicle.
23 februari 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Calum,
Thank you for sharing your feedback. We're sorry to hear about your disappointing experience at Andover Repair Shop.
However, it's important to note that your experience occurred three months ago. We have since implemented several improvements in our processes, particularly in communication and repair accuracy.
Sincerely,
Andover Repair Shop
Nissan Andover - Terrible to deal with
Terrible to deal with, unresponsive, rude (dismissive) and they ignore phone messages and emails. My mother has had an issue with her 2 years old car - clearly not the fault of Martins but they’ve had her car for over 2 months now, fail to provide any updates and it’s not just us they ignore, they are not returning calls to Nissan UK customer services either. It’ll be the last Nissan anyone in our family buys if they let dealers behave like this.
26 april 2024
Omdöme utan inbjudan
Martins Winchester highly recommended
Martins Winchester highly recommended, Bryan was brilliant at helping us choose our car, no pressure ,just a genuine guy. Made it really easy test driving, fitting our child seat. Everything was about us getting it right for our family. Can't wait to collect our new car next week.
9 maj 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Hayley,
Thank you so much for your glowing recommendation! We're thrilled to hear that Bryan provided you with such a positive and pressure-free experience. At Martins Winchester, we strive to make car buying as smooth and tailored to your needs as possible. We're delighted that Bryan helped you find the perfect car for your family, ensuring every detail, including fitting your child seat, was just right for you.
We can't wait for you to collect your new car next week! If you have any further questions or need assistance before then, please don't hesitate to reach out. Safe travels until we see you again!
Best regards,
John | Marketing Manager
Winchester nissan
The service I received from Martin Stannage was second to none.
Always willing to help and go the extra mile to help the purchase of our car go smoothly.
He made sure that our car was ready to collect on time which is important to us as we live on the Isle of Wight which involves booking a very expensive ferry crossing.
I wish I'd bought cars from him before.
Richard and Donna.
28 april 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi Richard and Donna,
Thank you for sharing your experience with Martin Stannage! It sounds like he really made a positive impact on your car buying journey. It's fantastic to hear that he went above and beyond to ensure everything went smoothly, especially considering the logistics of collecting your car from the Isle of Wight.
It's always great to find a reliable and helpful person when making important purchases like a car. It sounds like Martin's dedication and commitment to customer service left a lasting impression on you both.
Enjoy your new car, and should you have any more car needs in the future, it sounds like Martin would be the go-to person for you!
Best regards,
John | Marketing Manager
Avoid VW Basingstoke at all Costs!!!!!!!!!
I would strongly recommend this service department is not used. They will try anything to get out of paying for anything under warranty and make you pay for the tests to prove its a warranty issue. My van has been backward and forward to this garage on a number of occasions with coolant issues and all I ever get is no fault found, Now i'm being told that the van needs a complete new fuel system at £10k and the hire van im in is no longer being paid for. It this what you expect from a main dealer to a customer that uses them all the time for many years.
18 april 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi Daniel,
We're truly sorry to hear about your experience with our service department. It's disappointing to learn that you feel let down after having trusted us for so long. We understand your frustration with the situation involving your van's fuel system.
Regarding the fuel analysis, we rely on such tests to accurately diagnose issues, especially when they involve warranty coverage. In this instance, the analysis determined that the fuel was contaminated, which unfortunately falls outside the scope of warranty coverage.
As for the coolant issues you've encountered previously, we apologize for any inconvenience caused by our inability to identify a fault during those visits. We always strive to provide accurate and efficient service, but it seems we fell short of your expectations on this occasion.
We appreciate your loyalty over the years and sincerely regret any dissatisfaction caused. Please feel free to reach out directly if you would like to discuss this matter further or if there's anything more we can do to assist you.
Best regards,
John | Marketing Manager
Fantastic 5 star service from Martins VW Farnham
We just tried to change the tyres on my partners Polo only to discover that the locking wheel nut key was missing. Martins in Farnham not only had a master set and we're able to remove them all, but also had a replacement set on the shelf and were happy to replace them with new ones. This was without any prior arrangement, we just turned up on spec and everyone couldn't have been more helpful. A massive "Thank you!" from us 👏👏👏
4 april 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi David!
It's great to hear about your positive experience at Martins in Farnham. I'm delighted they were able to swiftly solve the issue with your missing locking wheel nut key and provide excellent service by promptly replacing them with a new set.
It sounds like they went above and beyond to assist you without any prior notice. Your review is a testament to their professionalism and helpfulness. I'm sure they'll appreciate your gratitude! Safe travels in your partner's Polo with the new tyres. 👍
Best regards,
John | Marketing Manager
Excellent and Trustworthy
I recently had to sort out financing for the Renault I purchased 6 years ago from Martins in Basingstoke. The help I received was outstanding. Every time I go in there whether to get my car serviced or buy a car or sort out refinancing everybody is so nice and friendly and helpful. This most recent time both Martin and Andy helped me and they were both fantastic and made the whole process just smooth and easy. Next time I buy a car I will definitely go to them and highly recommend them to everyone.
21 mars 2024
Omdöme utan inbjudan
Svar från Martins Group
Hi Gina,
Thank you for taking the time to share your experience with Martins in Basingstoke! It sounds like you had a wonderful encounter with Martin and Andy during your recent visit. It's great to hear that they provided outstanding service and made the financing process smooth and easy for you.
It's clear that you value their friendliness and helpfulness, whether it's for car servicing, purchasing, or refinancing. Recommending Martins based on your positive encounters speaks volumes about the quality of service they provide.
Your loyalty and intention to return for your next car purchase says a lot about your satisfaction with Martins. They must be doing something right! :)) Thanks again for sharing your positive feedback and for recommending them to others. Happy driving, and we look forward to assisting you again in the future! 💛
Best regards,
John | Marketing Manager
Winchester Nissan branch
Winchester Nissan branch - we contacted them as part of a shortlist when my partner Natalie needed a new car.
From the first Matt MacNeil was helpful & informative, what he didn't know he could find or sort quickly & that was all we could expect with a new purchase.
Vehicle was handed over with a little ceremony & that was appreciated, then a walk through of the essential features with plenty of time for questions & no rush.
Part-ex & finance settlement handled smoothly
Thank you Matt & Martins for helping Natalie buy her treat!
28 februari 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Edward,
Thank you for choosing Winchester Nissan and sharing your positive experience with us. We're delighted that Matt MacNeil provided excellent service and made Natalie's car purchase smooth and enjoyable. We appreciate your kind words and hope Natalie loves her new car! If you need any further assistance, feel free to reach out.
Best regards,
John | Marketing Manager
superb service
from the moment i made contact with martin i have to say he made my purchase of a new car easier than ever i expected.
His expertise and all round knowledge are second to none and he is a credit to his team.
i wont go with anyone else when i next want a car from martins.
he is a credit to do buisness with.
26 februari 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Alex,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Martin made your car purchase a breeze and exceeded your expectations with his expertise and knowledge. He's truly an invaluable member of our team, and we're proud to have him represent us.
We appreciate your loyalty and trust in us, and we look forward to serving you again in the future whenever you're ready for your next car. If you ever need anything else or have any questions, don't hesitate to reach out.
Thanks again for choosing Martins, and we wish you many happy miles ahead with your new car!
Best regards,
John | Marketing Manager
Excellent experience when purchasing my new car!
Recently I chose to get a new car so I went to Martins at Winnall in Winchester. They allowed me to have an extended test drive in my preferred car which made a big difference with my selection. Martin Stannage the Sales Consultant was extremely helpful. He went through all of the options with my purchase of a Nissan Qashqai. In total I spent a fair amount of time going through things and on the day of collection Martin went through all the controls on the dashboard and explained everything fully to me. He was extremely courteous, friendly and a pleasure to do business with. Not once did he treat me as "the little lady buying a new car" which makes such a difference as in the past my experiences with Car Sales Consultants has left me feeling intimidated but not this time. When the time comes to change my car I would certainly go back to Martins for my next purchase. Well done to Martins of Winchester and your excellent Sales Consultant Martin Stannage!
17 februari 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Alison,
Thank you for taking the time to share your experience with us at Martins of Winchester. We're thrilled to hear that Martin Stannage provided you with exceptional service during your car-buying journey.
It's wonderful to know that Martin's extended test drive option helped you make an informed decision about your new Nissan Qashqai. We're delighted that Martin's thorough explanation of the car's features and controls made you feel confident and comfortable with your purchase.
At Martins, we strive to create a welcoming and respectful environment for all our customers, regardless of gender, and we're glad to hear that Martin exemplified this approach throughout your interactions.
We truly appreciate your kind words and your recommendation. When you're ready for your next car purchase, we'll be here to assist you every step of the way.
Thank you for choosing Martins of Winchester.
Best regards,
John | Marketing Manager
Fail mot very trivial stuff like tax…
Fail mot very trivial stuff like tax disc holder in window tester very petulant unreasonable
AVOID
3 februari 2024
Omdöme utan inbjudan
Svar från Martins Group
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. We strive to provide thorough and fair assessments during our MOT inspections, and it's disheartening to learn that you felt this particular instance fell short of your expectations.
Customer Service - Not good
Unable to contact anyone at their Farnham site , tried all day friday and monday morning. All im trying to do is book a service .
When i have eventually got through twice , they pick the phone up and immediately hang up.
If they cant be bothered to pick up a phone and dont need the business then i suspect the servicing isnt going to be much good .
8 januari 2024
Omdöme utan inbjudan
Svar från Martins Group
Dear Network ltd,
I'm sorry to hear about the challenges you've faced while trying to contact our Farnham site to book a service. Your experience is certainly not reflective of the level of service we strive to provide, and we sincerely apologize for any frustration this may have caused.
We understand the importance of reliable communication, especially when it comes to servicing your needs. I assure you that your feedback has been taken seriously, and we are actively addressing the issues you've raised to ensure this does not happen again in the future.
If you haven't already, please feel free to share your contact details or reach out to us directly at farnhamvw@martins.uk.com. We would like to make things right and assist you in scheduling the service you require.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our communication processes.
Best regards,
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