Martins Group Omdömen 

Terrible customer service.
I’ve recently spent a large amount of money with insurance repairs and services.

I’ve recently had my car MOT’d and serviced and a aircon refill at just under £600, extremely expensive.

While they had my car I noticed some damage to the rear back door internal trim that was definitely not there when I dropped the car off to them, and immediately reported it with photos, etc.

After many emails Martins have refused to accept any liability and want me to pay for the repair!!

Will never use them again and would recommend to everyone to do the same.

They are only interested in your money and when they have it you will be forgotten!

Terrible and rude customer service!!
Mr. Peter Sewell

Simply the worst company I've ever dealt with. Do not buy a car from this dealership!! They are deceitful and agressive when held to account! Comes to something when Nissan head office recommend I approach the Motor trades onbudsman for resolution against one of their own dealers!

Purchased a used gold gtd with 37,000 miles in January.. Went to pick the vehicle up to find the bonnet covered in stone chips, which was addressed by Marta straight away. On the test drive noticed what sounded to be a wheel bearing but was told it could be replaced by any VW garage as the car was under warranty. Drove the car back 180 miles with the horrendous noise. Took it to our local dealership who then diagnosed various faults with the car! Rear tyres cracked and out of shape, suspension debushes needed removing and degreasing, front brake pad warning indicator CUT and 5 fault codes on the ECU! The car should never of been retailed in this state and had clearly NOT had the 142 checks. Oh and the car was also supplied with no MOT certificate because it was full of advisories most of which were problems found by Skipton VW. My advice would be to stay clear of this dealership, there standards are disgraceful! All they think about if maximising profit over safety.

Brought my car 5 months ago, EML came on so they took it in. THERE ARE MULTIPLE FAULTS on my car that should have been fixed before we got it. Sales manager was extremely rude. I would never buy a car from this dealer unless you want to be spending a months pay repairing the car 5 months after purchase.

Cannot complement enough the GREAT service I received at the Andover branch. Great customer service, good communication, fast delivery of the part that was needed and within 2 days, my car was fitted with the new part. Thank you.

I've just visited Farnham branch to have a look at a few cars and discussed various things with the staff. In the end he said that the Camberley branch may be able to offer a test drive of a Tiguan today. Pleasant to deal with so we headed to Camberley branch. Got there and were told no we couldn't test drive today even though the Farnham branch has phoned ahead and confirmed. Also wished to discuss buying a new car car. Can't do that without an appointment after just showing me on the website the standard RRP of a car which I could do from home. Didn't even offer me the chance of booking an appointment. Waste of time, bad service and lost out on chance of a new car purchase.

I've been unlucky enough to have to use Martins in Basingstoke & WInchester 3 times in 10 years. And on each occasion it's been pretty bad. Poor customer service, later vehicle return, and overcharging (upselling) seems to be rife.

Martins Winchester overcharged £500 to change two CV joints on a Nissan. All it actually required was two ABS rings at £1.50 each.

Then Martins (Renault) Basingstoke - whilst using a third party MOT tester 'Fast Fit', returned a car with a new mot despite the passanger side drive shaft hanging out. That went into VOSA because the work was so substandard.

Finally, A VW van was put in for an interim service, where the decided to change an additional £350 worth of unnecessary work without authorization.

All garages, to some extent, are 'at it' - but the name 'Martins' seems to be associated with rip-offs, sub standard work and poor quality customer service.

UPDATE: Hilarious. Martins replied to this review almost a year after it was written. That's the kind of 'main stealer' you're dealing with here.

No interest in customer service and indignant if you have the cheek to complain. the service from the Camberley crowd was a joke, so (mistakenly) i tried Farnham - no difference.

Once you've paid they don't return calls.

I could write a book about this company. I believe that companies have the right to defend poor service and after some appalling service from them discussed this with the manager. I heard nothing so reminded them that I was already unhappy and they promised to rectify it. I never heard from them again. Where do I take my VW for servicing now? Not them that's for sure and I will make sure that I never will.