Markethairextension Omdömen 

409
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Placed 3 orders 2 weeks ago, still waiting for my order. The customer service is awful, I have emailed several times with no reply, I have tried calling the “toll free” numbers where is just rings. T... Se mer

Betygsatt 5 av 5 stjärnor

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Se mer

Betygsatt 5 av 5 stjärnor

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Se mer

Betygsatt 5 av 5 stjärnor

My 5th time ordering from here, 2 full heads per year of the nano ring 24” red extensions, they are just perfect EVERYTIME! The length is amazing and the quality is second to none, the nano links are... Se mer

Företagsinformation

  1. Hårförlängningsfrisör
  2. Frisersalong

Skrivet av företaget

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

409 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(409)

25 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

So unhappy

After buying for several years, the batch I received was very tangled and had a ton of split ends. My hair looked awful. I contacted customer service and after a few messages back and forth and providing photos, I was completely ignored. I have yet to receive a refund or replacement and think this company is a little scammy in its practices. Will be going somewhere else from now on.

21 juli 2025
Logotyp för Markethairextension

Svar från Markethairextension

Dear Customer,

We’re truly sorry to hear about your recent experience — this is definitely not the level of quality or service we aim to provide. Our customer care team takes all feedback seriously, and we’d really like to make things right for you.

Could you please contact us again at customerservice@markethairextension.com
with your order number? We’ll personally look into your case and arrange a suitable solution — whether that’s a replacement or refund — as soon as possible.

We value all our long-term customers deeply and continuously work to improve both our product quality and communication. Thank you for bringing this to our attention and giving us the opportunity to do better.

Warm regards,
Jacky – Customer Care Team

Betygsatt 4 av 5 stjärnor

Great Hair

I have been getting my hair for about 20+ years now really like the quality of hair. I get the Nano curly.

23 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I’m so upset again with your product

I’m so upset again with your product. I just got installed 100 pieces to add to my already existing extensions and they have all fallen out within a week. Continuously, I receive faulty product, or wrong coloured hair etc
I am out hundreds of dollars again due to bad product and I’m appalled

21 maj 2025
Logotyp för Markethairextension

Svar från Markethairextension

Dear Brittany,

Thank you for reaching out, and I’m truly sorry to hear how frustrated you are. We completely understand how upsetting this situation must be — especially after spending time and money on your installation.

Based on your description and the photo, it seems likely that the issue may be due to the beads not being clamped tightly enough during installation, which can sometimes cause the extensions to slip out. The hair itself still appears in wearable condition, and can absolutely be reinstalled with new beads.

We recommend having your stylist replace the beads and reinstall the extensions.
By the way, our return and replacement are guaranteed.

Lucia

Betygsatt 1 av 5 stjärnor

Im still down 82 euros as hair i…

Im still down 82 euros as hair i ordered never arrived!!!! Customer service keeps promising to get back to me as they don't have enough information to deal with the problem. Its been over a month and no solution on sight.

17 maj 2025
Logotyp för Markethairextension

Svar från Markethairextension

Dear Kai

sorry for the delayed of the shipment, the order has been shipped out by standard shipping method, it usually will take about 7-10 Businesss Days, sometimes delay happened, we have check the route info of your parcel, i think you will recieve it in a couple of days.

Have a great day

Saikat

Betygsatt 1 av 5 stjärnor

AVOID IT IS SCAMERS …DONT WASTE YOU MONEY. POSITIVE REVIEWS ARE FAKE

I wish I could rate it with less than one star. I came to a conclusion that those positives reviews are fake.

I ordered an an extension from them and paid for an express delivery. After tracking my order I found out that the supplier chose a standard delivery and I wish it was the only issue.

After 2 weeks I received an email that I had to pay customs fees to get my order which I did and finally 3 days later I received the worst product I ever got in my life

The hair has nothing to do with what they are marketing. It came all tangled dried and has nothing curly. And it is bleached it is all falling from clips. They literally use something to change the shape to pretend it is curly and it is not definitely not natural human hair.

I contacted their customer service 30 minutes after receiving my order and they keep ignoring my emails.

PLEASE , PLEASE AVOID THEY ARE SCAMERS

29 april 2025
Omdöme utan inbjudan
Logotyp för Markethairextension

Svar från Markethairextension

Dear Allina:
This is Vicky from Matkethairextension. sorry to see your problem, your order has
been shipped out by fedex express shipping method, Usually it will take about 2-3 working days to deliver, but sometimes it will have a little float according to the specific shipping address, we replied all the email everyday, but sometimes the customer's email box is over quota, we can not get in touch with them in time, If you have any other questions, please feel free to contact us. customerservice@markethairextension.com
Thank you

Betygsatt 5 av 5 stjärnor

22” Microloop Extensions

I have been ordering the 22” Microloop Extensions from Market Hair for around 5/6 years - my hair colour changed twice within that time line, & without knowing my colour I was able to send a photo in and have someone at customer service advise a colour match!
The colour match is perfect and the hair itself is easy to work with, wash & style — if you take care of the hair it can last a couple of years!

13 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not order. Horrible refund fees and process. Bad hair

Be careful when ordering. Nano flex and nano loop are two different things. The brown is much lighter and the individual strands are very light and not even to the ends. Straggly.

I tried to send them back and it was going to cost me over $100 in shipping, restock, processing and all their other hidden fees. It took months to get a promise of $28 back 🤦🏻‍♀️ and I still haven’t seen that refund. They wasted so much time “negotiating “ the PayPal refund/dispute window closed. So now I have to go through my credit card to dispute the charge that way. But it’s been a complete headache.

Do not deal with this company.

9 januari 2025
Omdöme utan inbjudan
Logotyp för Markethairextension

Svar från Markethairextension

Dear Cj Freake,
I am very sorry for any inconvenience we caused. Our nano rings have two types, one is metal tip and the other is flex tip, which is plastic, you can see it in our catalog. And our hair extensions are single drawn, if you need them to have the same thickness from the top to the bottom, we can customize the double drawn for you.
Exchange and refund are guaranteed. Usually the refund will be issued within 48h, you can check your account later. If you have any other questions, please email us, we will try our best to help you solve the problems.

Betygsatt 1 av 5 stjärnor

Do NOT waste your money on this…

Do NOT waste your money on this company. They sent me very wet and yellow extensions. I paid to have the extensions customized to white (no yellow). Besides that the hair was all wet and smelly….they were an awful gold color not white. They tell me to bleach them myself. You cannot bleach processed extensions, they will turn to straw. I am determined to get my $400 back. They are not not complying with their return policy and are very unethical. Stay away from them!!!

After receiving a reply just now. They say they will lighten the hair when I send it back to them. As having a great knowledge of extensions, you CANNOT bleach this processed hair. You can color it but not bleach already processed hair….it will dry right out. I will accept a refund of $300. The amount in difference from original price makes up for what I would have to spend on returning the hair. I await your response. By the way….the picture you sent to me showing the hair color is white blonde, that’s why I chose it. The hair was yellow when it arrived. And….there was no conversation that you wouldnt refund customized hair. The tag showed #60 platinum blonde which is not a customized number. It is the color of a regular hair order.

27 februari 2025
Omdöme utan inbjudan
Logotyp för Markethairextension

Svar från Markethairextension

Dear Patty
I'm very sorry. Our customer service checked the color of the picture with you at the beginning. You accepted it at that time. It's okay. If you are not satisfied, you can return it and we will help you to re-customize it. We do not accept refunds for customized products. We have confirmed this policy with you before starting customization. You can accept it, so we accept your white order. Because white is more difficult, you can contact our customer to return it and we will help you re-dye it. The customer service staff will handle your return issue next Monday

please feel free to contact us via email: customerservice@markethairextension.com

Thank you

Betygsatt 3 av 5 stjärnor

Very happy with the product and timing…

Very happy with the product and timing of order. I just need it packaged in my own packaging and I try communicating that to you but don’t always get it sent in my packaging. How can I make sure that when I order hair that you package it correctly?
JB Hair Extensions Josie Borre

5 februari 2025
Betygsatt 1 av 5 stjärnor

Worst customer service on the planet

Worst customer service on the planet. I had ordered 2 wigs that I loved in the past, they were fantastic hair and style, but then somebody changed the style of the wig and it wasn't the same at all. I hated the next one I got, same design I ordered. They sent me black instead of dark brown to start with, but the wig definitely wasn't the same. Nowhere near as nice. You can't tell what you're gonna get because they only give you 2 pictures and those pictures are not at all close to what the wig looks like, they're just random pictures, so ordering anything is really just pot luck what you end up with. The Customer Service trying to get it sorted out was a sham, and caused me alot of stress. The hair is good quality, but like I said, its a stab in the dark what you get, and then you have to pay to send it back. Last return cost me $75.00 CAD just to send it back, out of my own pocket. The customer service is shocking, one person will tell you one thing, the other person says the opposite. The stress it caused me was not worth ordering from them again. Also, they had promised to send them within 2 days, but I didn't get them for 2 weeks, well after the deadline I needed them for. I honestly would not waste my time and all the stress they caused me.

22 februari 2024
Omdöme utan inbjudan
Logotyp för Markethairextension

Svar från Markethairextension

Dear Carol,
I am terribly sorry that you are not satisfied with our products. The wigs are made batch by batch, it hardly makes them totally the same, so the style may have a little difference. If you don't like the style, our wig is 100% human hair and you can restyle it. If you have any other questions, please email us. We are happy to solve your problems.
customerservice@markethairextension.com
Thank you

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