Maple Leaf Promotions Omdömen 

I like the product, HOWEVER, this year as in year's past, damages with one carton arriving split. I over order number of calendars knowing that some will have dings. Fewer damaged this time. I have reported their shipping issues for at least 2 years prior. How hard is it to get cartons with sufficient burst weight limits? I would pay a little extra for competent shipping!
Otherwise, good price for good product.

Very satisfied. great product, and value. Most importantly they delivered in time, very professional to deal with. Will defiantly use them again

I have ordered this product for many years and the product itself is excellent.For the first time this year the overall customer service was marginal.It took a number of calls to accomplish what in the past was done with one I'll assume that covid has had an impact on operations though it's not an excuse for bad service.We'll see what happens next year.

Exactly as ordered, quick delivery

The products from Maple leaf were well recieved by the recipients of them. They arrived in a timely manner. There were lots of communication between the orderer and vendor. Proofs were visible and good representation.

My recomendation from the customer end, is one central place to send communitation. Every step was a different route to email. Sales, proofs, info, ad etc....were each different. Also a shipment arrival date would be nice, so we know when to expect it.

Thanks,

Maple Leaf was so easy to work with. They were constant contact with me through every step off order. I would absolutely order from them again! Great customer service!!

Great, flexible and understanding when requesting a sample. Product was of great quality!

It took us almost a month to get our order from the attempt at reorder to receiving it. The initial reorder email request wasn't responded to and I had to reach out again to find out what was happening. Then I sent in a payment for invoice and a week later got a request asking if I still wanted this order - hadn't received pay notice from that dept. Then it took another several weeks for order to ship and receive. I don't know what's changed since our last order but I hope it gets streamlined or I will find another company to use.

Love the finished product - it is exactly what I was looking for, and it was a project that came up on short notice with a quickly approaching, non-negotiable deadline and Maple Leaf produced and shipped quickly so that I had them days before my cutoff.

Previous years the service was excellent, this year, we placed our order on the 18th of November and did not received our calendars until the middle of December. We had to call several times for answers but no response, only when we e-mailed you we heard from You. We placed our order early and still didn’t get a discount. Hopefully in the future the service will improve.

Sincerely,

Carlos E. Trujillo
Salamanca Tours L.L.C.

The customer service is not what it used to be and the product we received was not the same quality in years prior

We have ordered calendars from Maple Leaf for the past three years. Last year we received them in a timely manner, but this year it was not great. I had problems getting in touch with a person and was frustrated when I originally called. I finally got in touch with someone and ordered the same calendars as last year with the same logo and in the same color. They came after three weeks and were not correct. They arrived with the logo in black rather than the PMS 357 which was noted on all the paperwork. I contacted the company immediately and requested a refund. I have not heard back from anyone since then and hope to receive a refund very soon.

Very easy to place the order and have our label created to be added to the bug sprayer.
Will keep you in mind for another gift for our guest at the annual Thanksgiving dinner.

Quick turn around time and pricing didn't change much from previous order.

We will not be able to use your service again as the turn around time is way too long. And to top it off, Maple Leaf Promotions uses American suppliers. We still havent received our order which you charged to our credit card a month ago. Maybe you should charge when you ship. Tha might speed up your service. Regardless, you'll never see another dime from our company. Worst supplier we have ever used.

Good to work with for the magnets our church purchased. Look closely at the proof as they kept pulling the wrong one. That was the only issue. Responsive. Will work with again.