Madame Tussauds London Omdömen 

Good experience but the queue is way too long. Can something be done about this?

Enormt mange mennesker i trange rum. Figurerne er skuffende.
Ikke tid og pengene værd

Below the complaint written to Madame Tussauds as well as Ticmate.
Ticmate has not only responded they've made a refund.
Madame Tussauds did ask for my contact details. However they have not been in contact since.

Ticmate's answer:
Hello,

Thank you for your email and feedback. We are sorry to hear that you are not satisfied with your purchase.

When customers are directed to the door for pre-paid tickets as intended, the queues are usually shorter than if you also buy your tickets in place, but sometimes there are unforeseen circumstances on the day which can create changes to the queuing system. This is handled by staff at Madame Tussauds and something we are not informed about if/when it happens. We are sorry that this affected your visit and will provide a full refund for your unused tickets. The refund will be made today, but please note that it might take a few working days before the transaction is visible on your account.

If you have any further questions, do not hesitate to contact us again.

Kind regards,
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The original letter
For Ticmate and Madame Tussuards

Complaint as to tickets purchased through Ticmate for a visit to Madame Tussuards planned to take place July the 21th.

Please note: Following letter is sent to each party. Having agreed to “partnership” where tickets bought through Ticmate are fully valid at Madame Tussuards, I hold you both equally responsible.

Ticmate’s Booking reference: Deleted for publication

Tickets bought under false pretences

We spend a few days in London from July the 19th to the 22th before going on a road trip through England and Wales (this being the reason for not contacting You sooner as we only just returned to Denmark). And decided on visiting Madame Tussuards.
Booking though Ticmate (in Denmark known as londonbilletter ) I was being led to understand that tickets bought at their website would give the visitor an advantage as to less waiting time.

Upon arrival we were directed to the entrance used for normal purchasing on the day of visit.
Viewing the que outside the door we decided to return later in the afternoon.
On return the que outside the door was slightly shorter and we joined up, only to find that once inside, the que was not only continuing through a room, but winding all the way. After about an hour wait, I went ahead and had a sneak peek through the next door, only to see another room with the que winding through after which a staircase followed and on top yet another room. Neither the till nor the entrance was to be seen.

There and then we (my daughter and I) decided on leaving.
The voucher has not been exchanged for tickets, as Your systems will show.

We talked to several people, from all over Europe, while waiting who had done exactly the same.

I feel I have been lured under false pretences to advanced purchased tickets through Ticmate as the promised advantage of less waiting time is not fulfilled nor is it any way supported by Madame Tussuards.

Needless to say, I believe I’m entitled to a ticket refund, amounting to dkr. Deleted for publication.

Furthermore: I will not use Ticmate again nor am I likely to wish for another visit to Madame Tussuards at any future stay in London. However, in the interest of future visitors I strongly recommend You to reconsider or redefine Your “partnership”.
I will place this letter as a review for Ticmate as well as Madame Tussuards on Trustpilote as well as on Tripadvisor.
Should you want to add any comment, I will delay publishing to August the 20th allowing ten working days for an answer. Your response will then be published together with the review.

Regards.

The queues are well hidden, don’t be fooled at how long they actually are! Wasn’t amazing but giving 5 stars purely because of your helpful, friendly, overworked and under assisted staff! Everyone was so friendly and helpful.

Way to many People. Ordered tickets online for 10:45, still had to queue with everyone else.
When we Got to the entrance the clock was 10:38, “its not your time yet, please exit the queue and go to the back of it”
“What are you talking about?”
(He was serious)
Payed entrance and thought that was it, sherlock and alien experience is extra and you have to pay for that inside.
They sure do heat they Can to rip you OFF.

Great place to spend your day and would go again it's a must see place. the kids love it

Booked online and paid just under £100 for two people for the premium tickets to ‘avoid the queues’. We were informed although we had paid a premium and had a booked time this was not important and we have to queue for over an hour to gain entry. The alien experience is poor and definitely not worth paying any extra. All in all very disappointed, real shame.

Fare, fare to many people and extreme long ques and very badly organised- don’t do it.

Cant believe how over price this place is, we paid £90 for a 11.15 booked slot that meant nothing at all as we qued for 35 minutes anyway!! Even thou the wax works are very clever and great to see it really didn't out weight the pushing and shoving we experienced from other people. The marvel 4D was brilliant but again shocking how many times my 5 year old son got pushed to the floor by grown men! Would never go again and wouldn't recommend to any one I liked!

We absolutely loved wondering around this place on our London trip. Well embraced break from the norm.

The website was great as it gave you the option to buy multiple attraction tickets at a reduced price. We also purchased the London eye and London dungeon tour which was one of the highlights of our visit.

I recently took my 8 year old son, we had pre booked tickets and I was pleasantly surprised when we got there at 9:30 and there was no que. He had a great morning as we were out within a few hours. It could have done with some new figures as I have been before so went through the motions for my son. My only real complaint are the prices as they are quite steep.

Recently went to New York and did the Ghost Busters virtual reality experience. WOW.. it was awesome, so clever and so realistic, my wife and I loved it. If this is the future of gaming, I can't wait.