Was alot better years ago, when each area was categorised, when the main hall hosted heads of state, and Royals. It all seems a bit jumbled?. Am sure there are more influential and famous people that... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Don't waste your money. You'll queue for ages, get ripped off on the price of a ticket and be hustled through a one way system and out on the streets within 30 minutes. Easily one of the worst tourist... Se mer
Företaget har svarat
Totally enjoyed our visit to Madame Tussudes. Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed... Se mer
Företaget har svarat
Every morning (including weekends where I shall be able to take a break) at 9 am all their employees start bringing metal poles out without even having a decency to pull them up from the floor and I a... Se mer
Företagsinformation
Skrivet av företaget
Step into the spotlight at Madame Tussauds™ London and get up close and personal with more than 250 lifelike wax figures.
Kontaktuppgifter
Marylebone Road, NW1 5LR, London, Storbritannien
- www.madametussauds.com
3,0
Medel
112 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
too many visitors
too many visitors, too noisy. We couldn't get to see the figures.
Not worth the money
5 juli 2026
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hello,
We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.
We’re disappointed to read that you were unhappy with your visit to Madame Tussauds London and would welcome the opportunity to discuss your feedback in more detail.
Please do not hesitate to contact us at guest.experience@madame-tussauds.com.
Kind regards,
Ariana
Guest Experience Team
Madame Tussauds London
Figur von Mo Salah war leider nicht…
Figur von Mo Salah war leider nicht vorhanden. Manche der Figuren ähneln nicht dem Original. Eintritt Preis überzogen.
26 maj 2026
Omdöme utan inbjudan
Visited the exhibition yesterday and…
Visited the exhibition yesterday and the general experience was good for London crowd wise etc. The wax work models were absolutely amazing, so lifelike so that wasn’t disappointing. What was a little disappointing was we felt there could be more wax works, a lot of space not used effectively, would have been fun to see older waxworks but do they get melted down? Fabulous pub creation for the Kray brothers but only one brother waxwork which was odd, no one behind the bar. I felt the team who created the waxworks did a fabulous job but maybe not so much the team who create the displays. It’s definitely a fun couple of hours though could be improved
18 maj 2026
Omdöme utan inbjudan
Figures looked incredibly realistic
It was a little crowded, but the queue to get inside moved surprisingly quickly. The figures were amazing, some of them looked incredibly realistic, almost like actual people. One of my favourite parts was the taxi ride attraction that takes you through the history of London. It was such a fun detail and made the visit even more interesting. We spent quite a long time inside and by the end we were definitely tired from walking, but overall it was a really enjoyable experience and worth visiting at least once.
22 april 2026
Omdöme utan inbjudan
Great experience with the family
Great experience with the family, old and young. Loads of different attractions, fun and not too long - great day out, though some of the extras are pricey but still worth the day out
18 april 2026
Omdöme utan inbjudan
When we were planning our trip to…
When we were planning our trip to London I was very excited to be able to go to Tussauds. I was so disappointed. Very loud, lots of flashing lights and so crowded you could barely move, let alone see anything.
3 maj 2026
Omdöme utan inbjudan
Totally enjoyed our visit to Madame…
Totally enjoyed our visit to Madame Tussudes.
Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed the 4D cimera experience. The train ride through time.
Well worth the overall experience.
10 april 2026
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hi,
Sounds like you had a great time! We always love hearing about our guests’ time in the limelight. Come back and see us soon, won’t you? The world of celebrities is always changing, and so are we! Head to our official website to book.
Kind Regards,
Zara
Guest Experience Team
Madame Tussauds London
Very expensive and disappointing
Very few wax figures. It's more of a flashing light, special effects and unpleasantly loud experience. You might just as well go to an amusement arcade. It's also so crowded that you move round in a mass and cannot really stop to appreciate the wonderful waxwork figures. Also, most of them haven't got names on them so unless you are already familiar with them you don't know who they are. It's also incredibly hot! By the time we reached the Star Wars exhibits we just wanted to leave so that we could breathe! We would have done but there weren't any staff to direct us to the nearest exit.
Really disappointing, very expensive and I would definitely not recommend it.
20 februari 2026
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hello,
Thank you for taking the time to leave this review of our attraction.
We are sorry to read that the crowds affected your Madame Tussauds London experience. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
We are also sorry that you did not think we had enough staff around the building. We do have staff members in every room with the exception of Star Wars, but we apologise that you were not able to find someone to assist you on the day of your visit.
Finally, thank you for your feedback regarding our figure name plaques. While we do have name plaques for our figures, we appreciate that you felt like many of them were not visible enough.
We will pass on all your feedback to our team so that we can continue to improve.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Why is Michael Jackson no longer there
Why is Michael Jackson no longer there? He is one of the most famous persons ever?
24 oktober 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hello there,
Thank you for taking the time and trouble to share this review of our attraction.
We never want our guests to feel disappointed when they visit us on the red carpet, so we are sorry to hear your visit wasn’t perfect.
Here at Madame Tussauds London always rotate our collection, and are always updating and changing our line-up of figures. We always welcome all feedback we can get on these changes, as we seek to reflect the interests of our guests and the wider public.
We appreciate all feedback we receive as it helps us to identify the areas of the attractions and experiences we offer, that we can improve on for our future guests.
We do hope to welcome you back to the red carpet again someday.
Kind Regards,
Carly
Guest Experience Team
Madame Tussauds London
It's very average.
28 februari 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hi Julie,
Thank you for taking the time to leave this review.
I am really sorry to read that your experience was not quite what you had expected, and would encourage you to get in touch with us at guest.experience@madame-tussauds.com for any additional feedback on this.
We would love to have a second chance to impress you, so we hope you'll choose to visit us again soon!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
We would just like to say a big thank…
We would just like to say a big thank you to members of staff that helped us today 3rd January 2026 @13.57 with getting my wife around on her mobility scooter around the attraction at madem tussards it made the the experience very special day and very efficient team they are all a credit to the company keep the good work up i would highly recommend to go we where there for 2.5hrs and the 4d show was good too so if any one has a child and partner that is disabled defo go brilliant team. Thanks guys happy new year Mr and Mrs roland
3 januari 2026
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hey there,
It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us. We are delighted to read that you had a truly fabulous experience at our world-famous attraction! We look forward to you making your way down the red carpet into our next A-list party for another star-studded experience!
Best wishes,
Ariana
Guest Experience Team
Madame Tussauds London
Great family trip.
Friendly staff. Great experience for the family.
8 september 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hey Karen,
Thank you for the review! We’re so glad you had a good time sharing the red carpet with the stars!
Don’t be a stranger, come back and see us again soon. Check out the special offers on our official website to grab the best deal!
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Many waxworks not there like Tom…
Many waxworks not there like Tom Hardy. I did Google this and it still says he is!! Also it also says one direction and megan and harry are not . ..but they are!! Just had reply from you still not answered my comments whats the point of leaving a review if your not taking time to read
12 augusti 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hey Vicky,
Thank you for the review! We’re so glad you had a good time sharing the red carpet with the stars!
Don’t be a stranger – come back and see us again soon. Check out the special offers on our official website to grab the best deal!
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
The queue went on for miles and it was…
The queue went on for miles and it was so hot, great experience while in there though, a tad overpriced maybe but great as a one off treat.
26 juli 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hey Linda,
Thank you for taking the time and trouble to share this review of our attraction.
We are sorry to read that the crowds affected your Madame Tussauds London experience. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
We will take your feedback onboard to ensure we can continue to improve.
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Best experience of my life thank staff…
Best experience of my life thank staff they amazing 🤩 my mum 70 help off taxi say so kind cinema was one life time experience say any one going London go enjoy it 5 ⭐️ once life time experience well dune to staff and thank you
6 maj 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hello,
Wow, thanks for the 5* review! We’re so glad you had a great time sharing the red carpet with the stars!
Has that glimpse of stardom got you wanting more? We’ve got some great deals over on our official website.
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Paid for fast track tickets
Paid for fast track tickets
Sent by a staff to another staff member who was way too busy scanning and told us to go back to same colleague
When told him we had fast track ticket he shouted and waved us through sarcastically
Spoken to customer services who didn’t help
Wouldn’t recommend paying for fast track tickets as queue was the same and service is terrible
2 april 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hello,
Thank you for taking the time to leave a review of your Madame Tussauds London visit.
We are sorry to read that your visit fell short in any way and that you did not have a good experience with our team, as we always aim to deliver the highest standards of customer service to all our guests.
We apologize if there was any confusion regarding our Fast Track entrance, and although we are glad that you were allowed through Fast Track after you explained you had Fast Track tickets, we are sorry if you felt that our team member did not communicate with your the right way, and that you do not feel like you received good customer service.
Please feel free to reach out to us over at guest.experience@madame-tussauds.com if you would like to discuss this further.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Erreur / remboursement
J'ai par erreur effectué un achat Madame Tussauds/ London Eye prix etudiant sans savoir que le London Eye était fermé. J'ai ensuite sans faire exprès avec le stress acheté 2 tickets normale au lieu d'un seul, couplet avec Madame Tussauds / SEA LIFE. J'ai pris contact avec le service client et expliqué mon erreurs.
Compréhensif, ils ont pris la décision de me rembourser mes erreurs à condition que je racheté une entre couplet Madame Tussauds/ SEA LIFE.
Merci Carly d'avoir vite pris en charge ma demande !
Merci beaucoup !
3 januari 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hi Terence,
Thank you so much for taking the time to leave this review for us.
I am delighted that Carly was able to assist you with your booking! I will pass this fabulous feedback on to her and her manager, and I know she'll be delighted to read this!
I hope you have a wonderful time during your visit, we can't wait to welcome you!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Disappointed
I’m actually very disappointed. It was so much better years ago. I was expecting it to be much better. It was not worth the money I paid. years ago there were all the famous statues. There was no Ataturk, Muhammad Ali, Mike Tyson, Messi, shakira and many many more that I could list. The only thing I enjoyed was the taxi ride.
2 januari 2025
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hi Duygu,
Thank you for taking the time and trouble to leave this review of our attraction.
While I am glad to read that you enjoyed our Spirit of London ride, I am very sorry to read that your experience was not quite what you had expected overall, and that you did not think your visit was very good value for money. I appreciate that our current line-up of figures was not what you had expected, and we are sorry that you did not get to see your favourite stars.
We would always recommend reaching out to our team prior to your visit if there is a particular figure or set of figures you'd like to see, as we can do our best to advise.
We appreciate you leaving this feedback for us, and we will pass it on to the team that decides all future figure and experience launches for their consideration.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Madame Tussauds has long been a…
Madame Tussauds has long been a favorite for visitors seeking lifelike wax figures of celebrities, historical figures, and cultural icons. However, many fans feel that the quality of the statues has diminished over time. Older figures, such as those of classic Hollywood stars or political leaders, often appear more realistic and meticulously crafted than some of the more recent additions. I did love the marvel statues though.
Despite this, Madame Tussauds remains a popular attraction, offering an interactive experience where guests can pose with wax replicas of famous people.
10 september 2024
Omdöme utan inbjudan
Svar från Madame Tussauds London
Hi Cyril,
Thank you for taking the time and trouble to leave this review of our attraction.
We are sorry to read that some of our figures were not what you had expected. Our dedicated team of artists works very hard to ensure the quality of our figures remains high, so we are sorry if you felt like we fell short in any way on this occasion. We will take your feedback onboard so that we can continue to improve.
We are glad you liked our Marvel figures and hope you will choose to visit us again in the future.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
REVIEW UPDATE SINCE FURTHER…
REVIEW UPDATE SINCE FURTHER CORRESPONDENCE. THEY ARE STILL REFUSING THE CUSTOMER IS RIGHT THEY ARE FALSE ADVERTISING PROMOTIONS ON THE WEBSITE TO ENTICE CUSTOMERS. THEN OFFERING CHEAPER DEALS ONCE INSIDE FOR FURTHER ATTRACTIONS.
DO NOT BUY MULTIPLE DEALS ON THEIR WEBSITE ITS CHEAPER ONCE INN
13 september 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.