My dog has been on Luna food for quite a while now, I wouldn’t change it but I have tried her on a couple of other food that she didn’t like, she never turns her nose up at Luna food and it’s so han... Se mer
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Terrible customer service. My room mate recommended this for my dog as he uses it for his. They have cancelled my order without notice, I have had to call them for a terribly rude woman to answer... Se mer
Luna and me is a trustworthy brand in my house since I got my puppy 8 years ago. The customer service is amazing and they even help with nutritional tips in case you need anything
My Shiba Inu, Tato, is an extremely picky eater and has a very sensitive stomach. We tried many popular raw food brands, but they either gave him diarrhoea or he refused to eat them unless I added... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.
Kontaktuppgifter
North Mills Road, DT6 3BE, Bridport, Storbritannien
- 01308 420300
- hello@lunaandme.com
- www.lunaandme.com
4,5
Utmärkt
668 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
nice plump kittens
I’ve been feeding Luna and me to my cats and kittens for a couple of years I highly rate the quality of the food and convenience manor at which you can store it
All my kittens are reared on this and my customers are recommended to continue once kitten’s home
No upset tummies and nice plump kittens
What more can you ask for
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Jan,
Thank you so much for your continued support, and for raising your kittens on LUNA & me! We’re so glad to hear they’re thriving from the very start, with happy tummies and full bowls.
It means the world to know our food plays a part in their healthy start to life. What more could we ask for?
With heartfelt thanks,
LUNA & me
Luna & Me is a brilliant company to buy…
Luna & Me is a brilliant company to buy from. The patties are an ideal size for being able to defrost the right amount for my 3 cats & easy to divide up. The website is easy to navigate & be able to choose from a range of options for your budget. The 2 day DPD delivery is very convenient. The customer service is great & the emails to keep track of your order are very helpful.
30 april 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Dawn,
Thank you for such a thoughtful review, it’s lovely to hear our Patties make mealtimes simple for your three cats!
We work hard to make everything, from ordering to delivery, as smooth and helpful as possible, so your kind words mean the world.
We’re so glad you’ve found a routine that works.
With thanks,
LUNA &
Excellent in all aspects
Excellent in all aspects. We have 6 sphynx cats and they all love their food. The meals are well packaged and outstanding quality. The communication and customer service is outstanding. We wouldn’t use another raw brand!
1 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Lucy,
Thank you so much for the kind words, we’re thrilled your sphynx cats are thriving on our food!
It means everything to know the quality, packaging, and service are all hitting the mark for you. We truly love what we do, and hearing this makes it all worth it.
We’re so proud to be your chosen brand.
With gratitude,
LUNA & me
Fussy eater loves Luna and Me
Lily our miniature Goldendoodle has been having Luna and Me for almost seven years.Doodles can be notoriously fussy eaters. Initially we tried various flavours but Beefy beef and Tender beef are her favourites and as her loyal servants we stick to what she loves. Many people comment on her beautiful shape and size; vitality and sheer happiness.Our vet says like Mary Poppins ….she’s practically perfect in every way. We believe it’s due to her perfectly balanced diet.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Angela,
This one gave me goosebumps. You’ve been with us since the very beginning, and I can’t tell you how much it means to have Lily still loving her meals all these years on.
Beefy Beef and Tender Beef, her classics! Of course. I can picture her doing that happy dance before dinner. Knowing she’s thriving, full of energy, and turning heads with her gorgeous coat is everything.
Thank you, from the bottom of my heart, for all your years of trust, kindness, and loyalty. You’re part of the LUNA & me family, and always will be.
With love,
LUNA & me
Going great for my exotic shorthairs
I have 2 exotic shorthairs with sensitive stomachs who both love this food. They always clean their plate and after 6 months on this their fur is in great condition + they have lots of energy.
Food is really easy to store and serve.
1 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Henrietta,
We’re so happy to hear your exotic shorthairs are loving their meals, and even happier to know their sensitive tummies are now a thing of the past. That clean plate club is real!
Six months in and already softer coats and more energy? That’s exactly why we do what we do. Real food really does make all the difference.
Thanks so much for sharing your experience, especially with cats, where those transformations often go unspoken. We’re so glad LUNA & me is part of their daily routine.
With care,
LUNA & me
Prompt delivery as usual
Prompt delivery as usual. Our dog loves this food. Convenient to use even when on holiday as take frozen blocks in cool bag to put in freezer on arrival
23 april 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Sara,
We’re so pleased to hear your dog’s loving their meals, and that everything arrives on time, just as it should.
We especially love that you take our food on holiday with you! That’s exactly why we portion everything into easy, freezer-friendly Patties, so feeding fresh raw food can fit around real life, wherever you are.
Thanks for being part of the LUNA & me family. We’re always here if you need anything at all.
With care,
LUNA & me
Super healthy and palatable cat food
Super healthy and palatable cat food! My cats love the patties, it's their favourite food. It seems to be protective against pancreatitis, because I noticed that my old cat gets a flare up every time he stops eating Luna and me, so now he's on it for good. The variety boxes are very good value compared to other raw brands.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Valerie,
Thank you so much for sharing this. We’re truly touched to hear how well your cats are doing, especially your older boy. Stories like yours remind us why we do what we do.
Our Patties are carefully balanced for sensitive tummies, and we’re so glad they’ve made such a difference. It’s lovely to hear they’re a firm favourite too!
Sending a big thank you from all of us (especially from our kitchen team who handmake every single batch with care). We're here whenever you need us.
With love,
LUNA & me
Rox loves it
Rox loves it. Arrives when they say it will. Great customer service.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Jo,
We’re so glad Rox is loving the food! Reliable delivery and great service are just as important to us as what’s in the bowl, so thank you for noticing, and for feeding fresh with us.
With care,
LUNA & me
Never had a bad experience
Never had a bad experience! Both my cats love the food and they thrive on it!
29 april 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi there,
Thank you so much! We love hearing that your cats are thriving, and that every experience with us has been a good one. That’s exactly what we’re here for: real food, made simple, with care you can count on.
With love,
LUNA & me
I would put 5 stars for the quality of…
I would put 5 stars for the quality of the product. The size of the patties are good, ingredients are good However a lot of plastic is involved, that would be why i didn't put a 5 stars. The delivery is fast when needed and my cat eat it all.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Jenny,
Thank you so much for the lovely review, it’s wonderful to hear your cat’s enjoying every bite, and that the patty size, ingredients, and delivery all work well for you.
We also really appreciate your note about plastic. Just to reassure you, all of our packaging is made from recycled materials and is fully recyclable.
We’re committed to making fresh feeding as sustainable as it is nourishing, and we’re always reviewing how we can do even better.
Thanks again for your support, and for feeding with care.
With love,
LUNA & me
Brilliant and No Fuss.
Have been using Luna & Me for my frenchie since he was a puppy. He often gets comments about his shiny coat and people are surprised he isn't gassy. Takes the fuss out of things and always delivered on time. Highly recommend!
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Lucia & Hugo,
Thank you so much for your kind words, it’s brilliant to hear your frenchie is doing so well! A shiny coat and less gassiness? That’s exactly what fresh raw food is all about.
We love that LUNA & me has taken the fuss out of feeding for you, and we’re so grateful to be part of your journey from puppyhood onwards.
With love,
LUNA & me
So far so good!
LUNA and me has been far better than any other raw food brands I’ve tried. The little patties are convenient, good variety of flavours and Nellie my Golden Retriever loves them. I’ve recommend them to my family who have placed an order to try. Nellie’s overall better in herself, better coat, no more smelly itchy ears, small poos. Their customer service has been excellent, delivery is quick, ordering is easy and there’s a good reward scheme. My only preference would be that the packaging could be more sustainable, polystyrene can’t be recycled in our bin, I’ve had other companies use recycled wool for insulation which worked well and could either be repurposed or sent back to be used again. Other than that, I can’t fault LUNA and me and plan to stick with them for the future! x
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi there,
Thank you so much for this thoughtful review, it means the world to hear how well Nellie’s doing. A shinier coat, no itchy ears, smaller poos, exactly what we hope for when pets start thriving on real food. And thank you for recommending us to your family too, that’s the highest praise.
To share a little more about the packaging, our delivery boxes are made from Airpop®, which is fully recyclable and, most importantly, ensures food safety for raw pet food like ours. While some local councils don’t currently accept it in home collections, it is widely recyclable at designated points.
We use it because there isn’t a safer alternative for keeping your pet’s food properly protected and temperature-controlled, especially with next-day courier delivery.
Thanks again for trusting us with Nellie’s meals. We’re so glad to have you with us.
With love,
LUNA & me
Luna and me rock! I hope my dogs love it too
I absolutely love the fact they cater for dogs. At first it was hard to find the ingredients in the dog meat. I got an email shortly after (after I gave up) and there was a link WITH the ingredients. Actually very thoughtful and brilliant as a business to offer tester boxes for cheap WITH MULTIPLE flavours! Ya really can’t fault this. They even sent me another email with the days of delivery including that it wouldn’t arrive till after bank holiday. That’s impressive. Love this website now. Since having a proper look, I’ve noticed this is actually so worth the price because everything is in included in the meat. No need for extra vitamins etc. I’m hoping my dogs are going to enjoy this tester box.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Kay,
This absolutely made our day, thank you! We’re so glad you noticed the little things: the clear ingredients, thoughtful updates, the real value in every tester box. We believe feeding fresh should feel reassuring, not confusing, and we’re thrilled it’s come across that way.
Fingers crossed your dogs love every bite (especially those flavour-packed patties!). Thanks again for giving LUNA & me a proper look, we’re so happy to have you with us.
With care,
LUNA & me
Far superior to all other brands of raw- amazing cat food …
I have been using Luna and Me for my three cats for over 4 years and I would never use anything else. My cats are so healthy: their coats are shiny, and they look amazing. They are never ill and I never have to take them to the vets. The litter tray is always odourless. It really is an unbelievable difference, even compared to when they were eating really high quality wet food with 90% meat content. Nothing else compares. I never have to throw any away as they always eat it all. The portions are so easy and quick to defrost. I so happy with this cat food. I tell everyone I know who has a cat to try it.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Joanne,
Four years! What an amazing journey, and we’re so grateful to be part of it.
Hearing how beautifully your cats are thriving (shiny coats, no vet visits, no odours!) is exactly why we do what we do. That’s what fresh raw food is all about, real, visible health.
Thank you for trusting us, for spreading the word, and for being such a brilliant part of the LUNA & me family. Your cats are lucky to have you!
With love,
LUNA & me
Goose loves the kitten and adult food.
I started my cat goose on the kitten food when he was 4 months old as he stopped eating his other food and since then he has continued to enjoy, he now has the adult food which he absolutely loves.
30 april 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Daisy,
Thank you so much for sharing Goose’s story, we love hearing how our kitten range helped him thrive from the very beginning. Knowing he’s continued to enjoy his meals as he’s grown makes us so happy (and a little proud too!).
We’re honoured to be part of Goose’s journey, and here for him at every stage.
With care,
LUNA & me
I tried a few brands with raw dog food
I tried a few brands with raw dog food. This one my dog really loves and she hasn’t gotten off it as it happened with other food.
So far a very happy puppy.
23 april 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Maja,
Thank you for sharing this! We know how tricky it can be to find the right food, so hearing that your pup is happy (and still loving every bite!) truly means everything.
We’re so glad you found us, and we’re here for you both every step of the way.
With care,
LUNA & me
Great quality cat food
Great quality cat food. I’ve been feeding my cat this food for a year now and haven’t looked back. My cat, Dora is fussy so only likes the rabbit, wild venison and turkey, chicken and then turkey flavours. If you could bring out more treats and fish flavour food, that’ll be great. Also, a little container to defrost the food in too.
Highly recommend and great that the food is in burgers.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Anna,
Thank you so much for the lovely feedback, and we’re thrilled to hear Dora has found her favourites (she clearly has excellent taste!).
We’re always working on new ways to make fresh feeding even easier and more exciting, so we’ll absolutely pass your suggestions on to the team. In the meantime, we’re so glad you’re both loving the Patties, and we’re here whenever you need us.
With care,
LUNA & me
Luna and me provide not only a…
Luna and me provide not only a wonderful service but the most delicious, fresh and well balanced meals for my cherished pup. My blue staffie is so healthy eating a selection of the patties, her favourites are rabbit and the beef and venison but she enjoys the whole variety. Could not recommend them more!
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Emma,
We’re so happy to hear how much your blue Staffie is thriving on her Patties, especially the Rabbit and Beef & Venison! It means the world to know she’s enjoying the whole variety and feeling so healthy and well-fed.
Thank you for trusting us to nourish your cherished pup. We’re always here when you need us.
With care,
LUNA & me
Luna and me have made raw food convenient
I’ve been feeding my two sphynx cats Luna and Me for several years. They both eat the chicken and lamb and it has all the nutrients and ingredients that they need so I don’t need to worry if they are missing anything. I love how convenient and easy the patties are to serve and is portioned out. All I need to do is make sure that there is a packet defrosting and serve.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Naomi,
Thank you so much for sharing this! We love that the cats are happily thriving on their Chicken and Lamb Patties. It’s exactly what we aim for, meals with all the nutrients they need, made wonderfully easy for you.
It sounds like you’ve got the perfect rhythm going with defrosting and serving. We’re so grateful to be part of your feeding routine.
With care,
LUNA & me
Happy repeat customers.
We have had our 2nd repeat delivery of Luna & Me, very easy process, size & shape of patties are spot on for freezer storage, value for money is unbeatable. My daughter owns a small pet supplies and sells raw dog food, so the fact she choses Luna & Me for her boy and also recommends Luna & me for my girl speaks volumes for the product.
My Luna & my daughters cat Arlo, both Siamese, love the food, 😸😸positive side effect no stinky poos. Happy Kitties, Happy Slaves.
3 maj 2025
Omdöme utan inbjudan
Svar från LUNA & me
Hi Lesley,
We love hearing this, thank you! It means the world to know both you and your daughter (as a fellow raw food advocate!) trust us to feed Luna and Arlo.
That kind of shared vote of confidence is everything.
So glad the Patties are working well for freezer space, and delighted to hear about the positive side effects too, always a win when the litter tray tells the story!
Happy Kitties, indeed.
With care,
LUNA & me
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