The ordering process was simple and easy, great value for money and discount codes work ontop of sale prices. Picked up two adidas predators. The only thing bringing my rating down to a 4 star current... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We ordered a pair of kids trainers on Sunday evening around 8pm on a next day delivery service. They arrived on Monday at 11:45am. Absolutely fantastic, thank you. Needed the training shoes quickly as... Se mer
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Terrible service, partly cancelled my order in the early hours of the morning. Proceeded to send 2 smaller items with very expensive postal costs. The items cancelled were still showing on their w... Se mer
I was really refreshed with the amount of stunning options in the store. it came to my attention to try lovell when i noticed my usual boot websites lacked the products i was searching for in my size.... Se mer
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Företagsinformation
Skrivet av företaget
The Home of Football. Shop boots, shirts, training kit and accessories, all in one place. Top brands including Nike, adidas, Puma, Sondico and more.
Kontaktuppgifter
Storbritannien
- sales@lovellsoccer.co.uk
- www.lovellsoccer.co.uk
3,6
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
Exemplary Customer Service
I bought a pair of Nike Mercurial AG boots from Lovell at the end of the summer season last year. Sadly after only five months of wear (~3 games a week), two deep cracks formed straight through the AG plate on the left boot.
I contacted Lovell enquiring if they could help, honestly not expecting much. Within 24 hours they agreed to replace the boots for the same value. As I got those boots at the end of last season, they've already been superseded by a newer boot that's a little more expensive. Lovell not only shipped the new boots immediately via a premium courier service, they also kindly agreed to cover the difference in cost for the inconvenience - even when it was Nike's fault and not theirs.
It's so difficult to find trustworthy companies these days, but Lovell knocked it out the park. I will always come back for new boots here every season based on how well they treated me.
8 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
Great choice, great prices and a fantastic delivery service
We ordered a pair of kids trainers on Sunday evening around 8pm on a next day delivery service. They arrived on Monday at 11:45am. Absolutely fantastic, thank you. Needed the training shoes quickly as our son had split his current ones on Friday and this far and away exceeded our expectations for a fast delivery.
13 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
I ordered TWO dumbells and ONE turned…
I ordered TWO dumbells and ONE turned up! How is that good enough? I waited in for it, and now I have received 50% of what I paid for. Is it really that difficult?
EDIT:
I have now amended my 1 star review to 4 stars. Whilst I am still miffed how this could have happened, I accept that they sent me out the remainder of my order with next-day shipping and were proactive to correct the issue.
11 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Hi Aaron,
Sorry to hear you have only received one dumbell. We would of course be happy to send out any missing items from your order if you get in contact with our customer service team.
Have you tried contacting us prior to leaving this review?
If not, please contact us via sales@lovellsoccer.co.uk with your order details and we will do everyhting we can to help.
Kind Regards,
Lovell Soccer
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Easy to order on-line
Easy to order on-line. Simple to follow instructions.
10 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
I bought Nike Air 270 fake shoes…
I bought Nike Air 270 fake shoes Indonesian model in uk? Why soo unreal stuff fake shoes totaly waste of money don’t use this fake website scam
8 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for sharing your feedback with us. We want to assure you that Lovell Sports only sells 100% genuine products, which we sourced directly from the manufacturer.
Nike, as a globally recognized brand, produces their products in various locations, including Indonesia and other Asian countries. These facilities adhere to Nike’s strict quality standards to ensure that their products meet the expectations of their customers worldwide.
If you have any concerns about a specific product, please don’t hesitate to reach out to our customer service team. We’d be more than happy to assist you further and address any questions you may have.
Thank you for shopping with us, and we look forward to serving you again.
Best regards,
Lovell Sports Ltd.
Excellent
Excellent, prompt and efficient service. Quality goods at standard attractive price.
6 januari 2025
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
Fast Delivery & great customer service…
Fast Delivery & great customer service when an exchange was needed - Mike was very helpful.
31 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
Ordered on Sunday and arrived today on…
Ordered on Sunday and arrived today on Tuesday. Great service
31 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer
Great price good quality fast shipping
Great price good quality fast shipping. Great experience very easy to access
27 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Just to contact Lovell soccer about…
Just to contact Lovell soccer about football top put wrong size in and payed for it on a orders automatic kick back email saying can NOT change it ….did the request within 2 minutes of the mistake Lovell soccer does not have a telephone and uk trading…address and is top that coming a fake!!!! STAY AWAY FROM this company
18 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Hi Mark, sorry to hear you have not had a good experience. We would certainly like the opportunity to help.
If you could please amend your review to explain your issue in a little more detail as we are finding it hard to understand what the problem is at present.
Kind Regards,
Lovell Soccer
Paid for express next day delivery as…
Paid for express next day delivery as needed the shorts as a Christmas gift. They sent me a women's shirt instead of shorts, despite the return form saying "Womens shorts"There is no number to contact them, there is a chat option but that says it's not working. The email option says it takes 2-3 day to respond so totally useless customer service as there is no one to speak to, so do not even know if this can be resolved before Christmas. Totally useless
18 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Hi there, so sorry to hear you have received the wrong product, we will certainly do everything we can to resolve this for you asap.
We are also relatively up to date with emails and currently responding to emails within 24 hours. Therefore, if you contacted us before that time frame and still not had a response, it would suggest we may not of received the email.
Please could you update the details of this review with you order number, so we can chase this up for you.
Kind Regards,
Lovell Soccer
I came across this while browsing
I came across this while browsing. signed up to the mail system and got £10 off first order. every thing is good
17 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Worst company I have ever dealt with- lies lies and more lies
Pro ordered football boots on the 22nd November and full payment taken by Lovell soccer, boots had a delivery date of 16th December. I emailed for an update on the 11th December as this was when the expected the stock to arrive.
First response was stock was due on 26 December to which I went back questioning as I was expecting delivery by 16th December.
Second response stated that they may have taken delivery of the boots.
Third response, boots were currently being scanned in and allocated to a warehouse location but if my order hadn’t updated by tomorrow morning order would be cancelled and refund issued.
I promptly advised I did not want order cancelled and I would wait until the delivery due in on the 26 December- advisor confirmed he would not cancel order.
Fast forward to tomorrow morning - ORDER CANCELLED 😡
10 days to Christmas and I now have to wait 5 days to get my £200 back on top of trying to get my son a pair of football boots for Christmas.
Worst company I have ever dealt with took full payment at pre order instead of at dispatch 🤬
15 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and inconvenience caused. We understand how disappointing this situation must have been, especially so close to Christmas.
When you pre-ordered the football boots, it was our intention to meet the original delivery date of 16th December. Unfortunately, due to unforeseen delays with stock arrivals, we were unable to fulfill this in time. While we aim to provide clear and accurate updates, it’s clear from your experience that we fell short of the level of service we strive for.
We deeply regret that your order was automatically cancelled by our system despite your instructions to keep it active. This was an error on our part, and we are taking steps to review and improve our processes to prevent similar situations in the future.
Please know that we process refunds as quickly as possible, and we understand how the timing of this has added to your frustration. If there’s anything we can do to assist you further or help find a suitable alternative, please don’t hesitate to reach out to our customer service team directly.
Once again, we are very sorry for the inconvenience caused and appreciate your feedback. It helps us improve and ensure a better experience for all our customers.
Kind regards,
Lovell Soccer
Couldn't leave zero stars
Couldn't leave zero stars, which is actually what they deserve.
Ordered a pair of football boots for Christmas, only to find the Adidas site suggesting a half size up as they're small fitting. Having placed my order hours earlier on the same day, I sent an email asking for the order to be amended to allow for this. I was told no and that orders could not be amended once placed, despite the boots showing on preorder with no stock due for 2 weeks (delivery expected 23rd December). I demanded the order be cancelled and received a refund the following day. Minutes later, I placed the same order on a bigger size without any issues, with the same preorder listing and a different due date of 27th December. No big deal, he's a teenager and beyond the Santa years so a few days late wasn't an issue. Fastforward to 3 weeks later (this morning) and I find a cancellation email in my inbox along with a PayPal refund. Why take the order if they knew they couldn't get hold of stock? Now - 10 days to Christmas - I'm left with no boots for the lad after a rather incompetent service. What I learned today from doing a bit of searching is that Lovell are actually a subsidiary of Sports Direct, which shed some light on the crap service and the postage fees added to a £200 order, when most other big stores offer free postage on orders over £50/£100.
Safe to say I won't be using their site again. Poor.
15 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced with your order and for any disappointment caused, particularly during the holiday season.
We completely understand how frustrating it must have been to have your order canceled after making adjustments and waiting for your pre-ordered boots. Our inability to amend the original order and the subsequent cancellation of your replacement order was not the level of service you deserved, and we deeply regret the inconvenience this has caused.
When handling pre-orders, our aim is to provide accurate stock updates and fulfill orders on time. Unfortunately, delays and availability challenges can sometimes occur, and we recognize how this has negatively impacted your experience. We are working with our suppliers to ensure that such situations are minimized in the future.
Regarding the shipping fees, we aim to remain transparent about these costs, but we appreciate your feedback and will review our policies to stay competitive and aligned with customer expectations.
If there’s anything further we can do to assist you or if you’d like help finding an alternative, please don’t hesitate to reach out to our customer service team.
Once again, we are very sorry for letting you down and truly appreciate you bringing this to our attention. We are committed to improving and hope to one day regain your trust.
Kind regards,
Lovell Soccer
Don’t trust this company Awful ethics
Ordered sons football boots for Christmas on 28/11. We were waiting for delivery son all excited, asking me every day.
Today 15/12/24 - casual message from Lovell Soccer, we are sorry but we have cancelled your order as we don’t have the stock.
How shockingly pathetic, Just before Christmas. My son will be devastated.
Do not trust this company as they feel it’s all ok to just drop an order last minute.
What a disruption and pressure for me now just before Christmas.
15 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for sharing your experience with us. We are truly sorry for the disappointment and inconvenience caused by the cancellation of your order, especially so close to Christmas.
We understand how upsetting this must be for both you and your son, and we deeply regret letting you down. Canceling an order is always a last resort, but in this instance, we faced unforeseen stock issues that unfortunately affected your order. We recognize the timing of this adds unnecessary stress, and for that, we are sincerely sorry.
Please rest assured that we are reviewing our processes to improve the accuracy of stock updates and prevent situations like this in the future. If there’s anything we can do to assist you, whether it’s helping to find an alternative or expediting support, please don’t hesitate to contact our customer service team directly.
Once again, we deeply apologize for this disruption and the disappointment caused. We hope you’ll give us the opportunity to provide a better experience in the future.
Kind regards,
Lovell Soccer
Preorder boots never arrive just cancel order after full payment
Take full payment on pre order football boots then just send a refund without any cons 2 weeks later leaving us with no boots for Christmas. I’ll never use level again absolutely despicable behaviour! Go elsewhere. Totally unprofessional al conmen.
Update: ask me to reach out to customer services 3 emails 3 weeks no reply, no telephone response! Typical toothless response by these cowboys
15 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Thank you for your feedback, and please accept our sincere apologies for the frustration and disappointment caused by your recent experience.
We understand how upsetting it is to place an order in good faith, especially for a Christmas gift, only to have it canceled and refunded later. This is not the experience we want for our customers, and we deeply regret the inconvenience and stress this has caused.
Pre-order items are listed with estimated stock arrival dates, but occasionally unforeseen supply chain issues prevent us from fulfilling these orders as planned. We take full responsibility for not being able to provide you with the football boots you expected and are reviewing our processes to better manage and communicate stock availability in the future.
If there’s anything we can do to assist you further or help you find a suitable alternative, please don’t hesitate to reach out to our customer service team.
Once again, we apologize for the inconvenience caused and appreciate your feedback as it helps us improve.
Kind regards,
Lovell Soccer
They are a bunch of thieves
They are a bunch of thieves! they've taken our money £52 for kids football boots, their own courier has confirmed to them they didn't deliver and yet we have no boots or a refund.
We have an email from them conceding they weren't delivered and yet they are sending out a non receipt of goods disclaimer form that has to be printed!!!!!!
They are a bunch of charlatan crooks so avoid at all cost.
Your standard procedure is to take orders for stuff you don't have , lie about it being dispatched, blaming couriers, procrastinate for weeks and then think a painfully complicated refund process designed to make people give constitutes service!!!
In the meantime you keep your customers money on deposit earning your company interest whilst wrecking the shopping plans of xmas shoppers.
2 december 2024
Omdöme utan inbjudan
Svar från Lovell Soccer
Hi Craig,
We are very sorry to hear you did not receive your boots, however, we are also very glad to see our customer service agent offered to resolve this for you by offering a full refund once the Non-Receipt form had been completed.
Unfortunately, this is the standard procedure as we need the form when putting in a claim with the courier. We are sorry you feel this way about filling in a form and are disappointed that you have suggested we are "charlatan crooks" when we have offered to resolve and refund.
Kind Regards, Lovell Soccer
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