Lorna Jane Omdömen 

Hayley was very helpful with my exchange/return enquiry and resolved it promptly. I gave a 4 out of 5 stars rating as sometimes issues are complex and it's easier to speak directly to someone over the phone than having to type out an explanation. As this isn't possible, I took off 1 star.

Very rude staff , customer service is not helpful. To buy their product, everything is flashy and looks good when it comes to quality and responsibility, is the responsibility of the customer not to spend money in their store as once you pay all its your responsibility and there would be 1000 reasons why you can’t return or change .

I have bought few good items but when the material is faulty, I have received very unreasonable responses with zero support for customers.

So it’s a time to change the Brand now for me!

I had this experience twice in Karrinyup shopping centre and both times customer service had zero responsibility.

Won’t go back again!

After purchasing black3/4 leggings 3 years ago they began to fray on both legs- they looked disgusting. My gym friends all commented on the poor quality compared to their gym wear. Customer service was poor with no explanations or resolution. I had photos and bank statements to prove my purchase but it didn’t help my cause. I will never buy from this company again.

Bought a long sleeve t shirt and some other items recently the shirt quality so horrific so thin and completely see through at $60+ this is absolutely disgusting. I also got a sweat shirt costing $100+ and honestly such poor quality again so thin and not useful for winter.
Interestingly I tried to write a review on their website about said garments but that option was no where to be found despite having 5 star reviews on there…

Very disappointed with the quality of the product from Lorna Jane. It pilled after a few washes. When I reached out to the Co. they gave me advice on how to wash properly 😫 Not what I expected from a premium active wear brand.

I have spent hour upon hour trying to havemy name and email removed as I am receiving countless messages about their sales etc. I have sent screen shots to the store but have been told that I cannot speak to head office. They keep telling me that this should not be happening. Well it is! This is so very frustrating and annoying. Ruby from Burnside has been trying to assist and it looks like finally she has sorted it out. Thank you Ruby for your efforts.

The sizing varies significantly depending on the design. I was also misled into thinking they had a presence in Singapore. After receiving the item, I realised that my usual size did not fit, and when I attempted to return it, I discovered that the shipping cost from Singapore to Australia was far higher than the value of the item itself.

I had so much great experience with LJ, not even once disappointed! The quality , the fit and the nice service at chadston store. The ladies are so helpful in there and happy with LJ.

I bought quite a few pairs of Lorna tights. All have holes in them 6 months later. Never again will I support her rich elite lifestyle. Kmart has better quality ☺️

What a delight to visit Mikaela from the Rockhampton store today!! From the moment I walked in she was friendly and helpful. Thank you for ensuring I was aware of all the latest offers and even updating my emails so I could receive updates! Thank you for making my shopping experience so wonderful!!

I had a $100 gift card and I went to use it on line. The remainder was $7.95 and I placed both the gift card number and pin and then my Visa card number. The whole amount came off my Visa. I contacted Lorna Jane and the customer service care factor was zero. I knew that they would not be helpful as I have had issues with LJ customer service before. I will never buy from LJ again. The gift card will be used for a friends gift and then never will LJ receive my money.

Daniella served me at the Marion Store in SA. Daniella's customer service was exceptional, she took care to understand my needs and her bubbly personality really made me feel at ease.
I would recommend Daniella to all customers.
Thank you Daniella 😊 🙏

My husband bought me the 1 litre insulated water bottle, it wasn’t cheap ($60) so the quality really surprised me as it leaked right from the outset, the rubber band carrier broke after a week and the paint has all chipped off.
Very disappointing as everything else I’ve bought from this company has always been great quality.

I love Lorna Jane clothing! I go so often my kids say it’s my favourite store lol (and they are right!) ... the staff always greet you with a smile and are eager to help. Their online support is always quick and very helpful too.
Although I own and love many of their clothing items -love the quality, comfort and beautiful vibrant colours and the vibrancy of the black and white items!
My absolute favourite is their flared leggings (particularly the Lotus)! If you don't already own a pair please do yourself a favour and buy a pair, I promise they will instantly be your most loved wardrobe item! They are so comfy! They dont move or slip at all, feel incredibly soft, are cleverly designed (love the invisible pocket at the waistband) but most of all, are incredibly flattering -as soon as I tried them on my daughter emphatically told me I should never wear anything else! They are very slimming but also elongate the legs and also emphasise natural curves -to me they are Lorna Jane's best product -although everything else is amazing too! I’ve owned them for two and a half years now and wear them several times a week and they are exactly like the day I bought them -perfect condition-even though I wear and wash them so often! (Also highly recommend their tops, jumpers and flash dance pants)
Love the quality, look and beautiful colours of all their items -can't recommend Lorna Jane highly enough! Once you try -you'll never go back to anything else!

Purchased an on line gift card on Christmas Day. It has yet to be emailed. I’ve tried following up but the only customer service available is the chat but it cannot load. No store will help and there is no email or phone number

Tara from Lorna Jane Joondalup was incredibly kind and attentive and made my shopping experience lovely. She helped me so much. The manager was also very kind. Great team! 🥰

I have bought many pairs of LJ leggings over the last few years and love the fit and feel. But despite trying several different styles, they all consistently start to come undone at the seams on the inner thighs after not all that many wears, used for running/tennis/squash.
I have loads of other brands, from LuLu through to K-Mart/The Warehouse and none of the others have done this. Not what I expect from a premium activewear brand, really disappointing.

Over priced, I went in with my kids the change room was overflowing with clothes so I could barely try on my stuff. Only to get to the counter to make my purchase and be told they don’t take cash. There was no indication at all before then that they take no cash. Waste of time.

I am a long term LJ customer. I was fitted for and purchased a pair of Aloha flashdance pants in store last December 2024. Very stylish and comfortable, lovely and soft. To my horror a few months later the material disintegrated, tearing in the buttock area. The store replaced the pants, all washing instructions were followed except for machine drying a few times (I have owned flashdance pants over many years). I wore them again a few weeks ago, within days the material ripped in the buttock area whilst I was getting out of my car! As the pants had been lightly used I lodged an online complaint attaching photos. In an online chat with a customer service rep called Emma (possible AI) I was advised that as I had on occasion machine dried, the damage may be due to this or not getting the right shape or fit. Biggest load of BS and I will no longer be a customer of a company that will not own up to material and or design that is not fit for purpose, i.e. sitting, stretching. Very disappointing 😞

I bought the thermal leggings as I live in a cold climate. The fabric is pilling and I haven't even washed the garment yet. Response from customer service is that this is normal. Very disappointed in the quality for the price. Lululemon quality is hands down better than Lorna Jane for the same price.