Everything went smoothly I chose the jewellery I wanted I got a delivery date and my purchase was delivered in time ,the cost was a fraction of a high street jeweler what more can a body want Top ma... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
High quality work on a perfectly made ring. Diamond looks very impressive. Was delivered in time with good packaging. Recommend!
My fiancé loves her engagement ring it was just what she had dreamed of having looks really nice on thank you from both of us
Great customer service and support. After being treated very baby by another company. I was nervous but did everything they said the would. Moved my delivery date forward and the ring is stunning. Wo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Lorel Diamonds specialises in beautiful jewellery including engagement rings, wedding rings and more. View the collection here.
Kontaktuppgifter
4,9
Utmärkt
500 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
I had a great experience working remotely with Lorel Diamonds.
I worked with Jayne and we came up with a design that worked with my desired style of ring and budget. Communication was excellent and I felt confident with the craftsmanship.
My ring arrived and I absolutely love it. I will definitely purchase from them again. The whole process was great from start to finish.
6 januari 2026
Svar från Lorel Diamonds
Hi Sinead,
Thank you so much for sharing your experience!
It's brilliant to hear you had a great experience with us and I'll be sure to pass your kind words on to Jayne. It was our pleasure to create your ring and we're thrilled that you're so happy with that.
If there is anything else we can help with please do just get in touch.
Best Wishes,
Shannon
The Lorel service was excellent
The Lorel service was excellent from start to finish. The website is extremely accessible with lots of clear options to help you decide exactly what you want. The timeframe for manufacture was clearly explained and delivery happened even sooner than forecast. When my ring arrived it was beautifully presented and exactly what I had ordered. I am really delighted with it!
1 oktober 2025
Svar från Lorel Diamonds
Hi Rosemary,
Thank you for your review! We really appreciate your kind words.
We’re so pleased to hear that you found the website easy to use and most importantly that you're so happy with your ring! It was our pleasure to create that for you.
If there is anything else we can help with in future please do get in touch.
Best Wishes,
Shannon
Perfect service
6 januari 2026
Svar från Lorel Diamonds
Hi Paige,
Thank you for your review!
I'm brilliant to hear you were happy with our service! That really means a great deal to the whole team.
If there is anything else we can help with in future please do just get in touch.
Kindest Regards,
Shannon
Good company.
Everything went as planned arrived when they said. Pretty dainty earrings happy. Sparkly shine lovely would buy again from this company
6 januari 2026
Svar från Lorel Diamonds
Hi Sharon,
Thank you for your lovely review!
We’re so pleased to hear you're happy with your earrings. The Rachelle earrings are such a beautiful design and it was a pleasure to create those for you.
If there is anything else we can help with please do just get in touch.
Many Thanks,
Shannon
Fantastic item as described
Excellent item received and a wonderful gift that was delivered on time as stated when ordered
Very happy with the easy ordering right through until the delivery
Thank you
6 januari 2026
Svar från Lorel Diamonds
Hi Vernon,
Thank you for your review! We really appreciate you taking the time to write that.
We’re delighted to hear you were happy with the ring and the easy ordering process. It’s wonderful to know the gift was just as hoped.
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
Svar från Lorel Diamonds
Hi Kenneth,
Thank you for your lovely review and kind words!
I'm so pleased to hear you were happy with the service and your experience with us! This means a lot to our team.
If there is anything else we can help with in future please do just get int ouch.
Kindest Regards,
Shannon
Svar från Lorel Diamonds
Hi Steven,
Thank you for your review!
It's great to hear your wife is happy with her ring! It was a pleasure to create that for her.
If there is anything else we can help with in future please do just get in touch.
Kindest Regards,
Shannon
Lovely products and very helpful staff
6 januari 2026
Svar från Lorel Diamonds
Hi Deb,
Thank you for your kind words and taking the time to leave a review! We really appreciate that.
If there is anything we can help with in future please do get in touch.
Best Wishes,
Shannon
Amazing service all round!
From start to finish , Lorel diamonds were amazing. Customer service was great, as we were unable to visit the shop due to distance, we were able to view rings online. I sent a picture of my engagement ring and Lorel were able to find a similar ring in their showroom to try wedding rings on with so I could see how it would look. Our rings arrived today and the rings themselves are such nice quality and come in a lot of packaging to make them inconspicuous and protected. Would highly recommend to anyone looking for jewellery ❤️
30 december 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Sophie,
Thank you for your lovely review! We really appreciate that.
It's great to hear you're happy with your rings and the service we have provided! It was a pleasure to create those rings for you.
If there is anything else we can help with in future please do get in touch.
Best Wishes,
Shannon
EXCELLENT JEWELLERY
Excellent customer service. Stunning custom made wedding ring. So pleased with it. We recommended you to our friends who also purchased their wedding rings. We couldn’t recommend more, you will not be disappointed:)
28 december 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Jane,
Thank you for taking the time to leave a review, we really appreciate that!
I'm so pleased to hear you're happy with the service and your wedding ring! It was a pleasure to create that for you.
We really appreciate your recommendation too! Thank you for that.
If there is anything we can help with in future please do just get in touch.
Best Wishes,
Shannon
Exemplary service
We purchased a ring each as Christmas presents both were unusual sizes. From start to finish the whole process was perfection. Everything went exactly to plan and the rings are stunning. Could not be more pleased.
11 december 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Barbara,
Thank you for taking the time to leave such a lovely review!
It was our pleasure to help, I am pleased you have been happy with everything!
Don't hesitate to get in touch if we can be of any assistance in the future.
Best wishes
Jayne
Svar från Lorel Diamonds
Good Afternoon!
Thank you for your review!
We're pleased to hear you're happy with your engagement ring! It was a pleasure to create that for you.
If there is anything else we can help with in future please do get in touch.
Best Wishes,
Shannon
Svar från Lorel Diamonds
Thank you for your review, Olivia!
Excellent Service
I recently purchased my wedding ring from Lorel diamonds. Because I have a pear shaped engagement ring, I had been to several shops to find a wedding ring that would match the shape, but either it was too expensive or they didn't have the style I was looking for.
I came across Lorel Diamonds online and reached out to the customer service team as there were two rings I liked the look of. They asked for pictures and details of my engagement ring and shared images of a similar engagement ring they had, with the wedding rings I was considering. Seeing it visually helped make my decision.
I received my ring yesterday and it was exactly as I'd imagined, and the size fit perfectly. I really appreciate the patience and the service of the team, as well as the quality of the ring. Would highly recommend them to anyone looking for a ring.
29 oktober 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Anjana,
Thank you for your review, we really appreciate that!
I'm pleased to hear we could help with the decision for your wedding ring. It was a pleasure to create such an important ring for you.
If there is anything else we can help with in future please do just get in touch.
Kindest Regards,
Shannon
Great service and value for money - 5 ⭐
I recently purchased a 3ct Radiant Cut Diamond ring from Lorel Diamonds for my now fiancée, and I couldn’t be happier with the entire experience. From start to finish, the team was exceptional - knowledgeable, patient, and incredibly helpful in guiding me to the perfect ring. I initially ordered a 2.5ct, which I later exchanged for a 3ct, and the returns process was effortless and straightforward.
Special thanks to the customer support team, particularly Jayne, who was always prompt, professional, and supportive throughout. The level of care and attention I received made the whole experience seamless and stress-free.
The ring itself is stunning, and the value for money is excellent. I would give Lorel Diamonds 5* without hesitation, would absolutely shop with them again (and will do so for the wedding bands), and would wholeheartedly recommend them to anyone looking for quality diamonds and outstanding service.
14 oktober 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Harry,
Thank you for your lovely review and congratulations on your engagement!
We're so pleased to hear you're happy with the service we have provided and I will be sure to pass your thanks on to Jayne.
It's brilliant that you're happy with the ring too! It's a pleasure to have created that.
If there is anything else we can help with in future please do just get in touch.
Many Thanks,
Shannon
Amazing company to deal…
Amazing company to deal with.honest,friendly and reliable and the price for such quality is unbelievable.This is my second order ,The 1st ring a sapphire and diamond eternity in platinum quality far exceeded my expectations.Today my 1.20 radiant diamond in platinum arrived amazing is an understatement.My 1st ever lab grown diamond it100% will not be my last.thankyou once again lorel
28 oktober 2025
Omdöme utan inbjudan
Svar från Lorel Diamonds
Hi Lynn,
Thank you for your lovely review!
It's brilliant to hear you're happy with both of your rings! It's a pleasure to have created both of those for you.
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
Anniversary Present
Wife bought 2 rings,fantastic quality ,communication off company was great,a lot better value than the high Street ,thoroughly recommend !
9 oktober 2025
Svar från Lorel Diamonds
Hi Paula,
Thank you for your review!
It's lovely to hear you've had a good experience with us and that you're happy with both rings! It was a pleasure to create those for you!
If there is anything else we can help with in future please just get in touch.
Kindest Regards
Shannon
Great service
Great service, seamless process and very quick when returning free resize.
Very happy with the product would definitely recommend.
9 oktober 2025
Svar från Lorel Diamonds
Thank you for your review!
Good customer service
Good customer service. Goods arrived when expected.
Beautiful ring
9 oktober 2025
Svar från Lorel Diamonds
Thank you for your review!
Excellent experience
Excellent experience, had to send it back as I had a mistaken measurement, but had fantastic customer care team looked after me and I had it back before my wedding.
9 oktober 2025
Svar från Lorel Diamonds
Hi Mr Sutcliffe,
Thank you for your review!
It was our pleasure to help and to get the ring back to you and resized on time also!
Let us know if we can be of any assistance in the future.
Best wishes
Jayne
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