Always a pleasure purchasing a new car from Charles Hurst Nissan. All staff professional, friendly and extremely helpful Delighted with my new Juke, sales executive Corman Curley is an asset to Cha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently ordered my lovely new Peugeot 2008 via the Belfast Charles Hurst Store with a lady called Jennifer. It was a quick, seamless process and I received my car in less than a month! I cannot spe... Se mer
Absolutely awful experience if could give no stars would be appropriate Car in for "repair" & courtesy car for week booked after waiting for a month via Lookers Chester as that was w... Se mer
Företaget har svarat
Had a great experience with our recent purchase. Kyle has been brilliant sorting everything out prior to collection sorting out all the various plans for damage, servicing and the cherished tran... Se mer
Företaget har svarat
Företagsinformation
- Återförsäljare av motorfordon
- Bilhandlare
- Bilverkstad och underhåll
- Lastbilshandlare
- Återförsäljare av begagnade bilar
- Återförsäljare av begagnade lastbilar
Om Lookers
Skrivet av företaget
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Skrivet av företaget

- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Kontaktuppgifter
Storbritannien
- www.lookers.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and friendly
Efficient and friendly, Rupert was proactive in his engagement from the start, especially in the part ex process. Even when the valeting service let them down, he was ready with a very pragmatic solution. Great service to date.
Lookers Newcastle - VW - Simon Dixon is an exceptional asset to the team
Simon is brilliant.. no bull just facts and he knows VW's inside out. Friendly greeting, not overpowering.. listened to what we wanted and although it wasn't available in store he searched and found a car in London. It was transported, cleaned and ready to pick up in 6 days. I would defiantly recommend.
Another great Lexus experience
The handover completed in car was very thorough. Staff member was very familiar with the car and technology within.
Car was also ready within the predicted timeframe.
Really pleased with my recent visit .
Really pleased with my recent visit and repair. Dealt with by Damien, After Sales Manger. Couldn’t have been more pleasant and went out of his way to fit my repair in. Kept us well informed and gave us a good price.
Amazing quick turnaround for a minor…
Amazing quick turnaround for a minor fault which should have been an hour wait was 10 minutes as the Lady knew I had an urgent appointment elsewhere .
So helpful and amazing service
Thank you
Review Peugeot Charles Hurst Belfast
I recently ordered my lovely new Peugeot 2008 via the Belfast Charles Hurst Store with a lady called Jennifer. It was a quick, seamless process and I received my car in less than a month! I cannot speak highly enough of the lady Jennifer who served me. She was truly wonderful: kind , empathic, funny and genuinely seemed interested in me as a customer. She really made the whole process enjoyable. Please let her know how wonderful she is!
Charles Hurst Nissan new car handover
Always a pleasure purchasing a new car from Charles Hurst Nissan. All staff professional, friendly and extremely helpful
Delighted with my new Juke, sales executive Corman Curley is an asset to Charles Hurst Nissan, went through every detail with me, even paired up my phone. Very friendly and approachable.
Would highly recommend the entire team however an extra star for Cormac, customer service at its finest.
Range Rover
James made the process very easy and explained the details of the vehicle in simple terms.
Very helpful ...knowledgeable about the…
Very helpful ...knowledgeable about the car specs....great service
Perfect customer service
The experience right from ordering to picking up the card was perfect. I want to shout out Philip Earl who was our contact who we dealt with. He was great and went above and beyond to make sure we were completely happy with our new car.
Great experience
Hannah was very helpful, knowledgeable friendly and professional. She made the whole process of selecting the right car and purchasing it really easy and stress-free.
The work was completed on time
The work was completed on time and Chris kept in touch.
Poor complaint handling and lack of accountability
I raised a formal complaint with Lookers Audi following a dispute relating to a warranty claim on my Audi Q7 and, unfortunately, the experience only reinforced my concerns.
Lookers' complaints process stated that I should expect a response within 14 days. In reality, it took almost a month before I received any meaningful contact. During that period, I had to make multiple follow-up calls simply to obtain an update on the status of my complaint rather than being proactively kept informed. That is not the level of customer service I would expect from a premium retailer representing a premium brand.
When I was eventually contacted, I did not feel that my concerns had been properly reviewed. Instead, I was presented with the same position that had already been communicated previously, with no meaningful explanation as to why the complaint had taken so long to investigate or what additional review had actually been undertaken.
Throughout the process, I repeatedly asked what evidence supported the conclusion that I was responsible for the damage in question. Rather than addressing that concern directly, I was repeatedly referred back to Audi UK's position.
Whilst Lookers were quick to explain that Audi UK had made the warranty decision, as a customer I do not distinguish between the manufacturer and the retailer network that represents it. My experience has been shaped by both.
Most disappointing was the lack of ownership. The complaints process felt more like a formality than a genuine attempt to understand and resolve a customer's concerns.
As a result of this experience, I have decided that I will not be purchasing another Audi vehicle, renewing an Audi warranty, or using Lookers for future servicing or vehicle purchases.
A very disappointing experience and certainly not the premium customer service that Audi and Lookers promote.
Car purchase made and good experience
The customer service was first rate. Any questions I asked were answered quickly. All staff were friendly , knowledgeable, and respectful.
Svar kan ha AI-innehållLäs mer
Kevin was fantastic
Kevin was fantastic, from start to finish a seamless, professional, honest experience.

Svar från Lookers
Lady on phone made booking easy for my…
Lady on phone made booking easy for my service, at the branch was a quick and simple exchange and a call and heakth check video later in the day to say my vehicle was done and ready for collection.

Svar från Lookers
Excellent service for my MOT and associated repairs
Excellent service for my MOT and repairs. Friendly, professional staff and clear communication throughout. Really pleased with the service and would happily recommend this dealership.

Svar från Lookers
Car handover and bad customer service
I bought a new car and to say the some of the customer service was pathetic. When the salesman was handing over the car, he came across as totally uninterested. As my car was delayed, I had to MOT my car. The salesman offered me a Mercedes unbrella as a gesture. When I picked up my car, no umbrella. He spent the next two weeks making excuses. Even his boss ducked the issue. Eventually, a lovely lady from service sorted the issue. Now my car is 18mts old, I'm contacted to change my car. After the treatment I received from the salesman & manager, I would go elsewhere if I wanted a new car. Whist I was buying my car, the salesman was asked to source a car for my wife. He couldn't be bothered.

Svar från Lookers
Great Audi Dealer for purchase & Servicing
Had a great experience with our recent purchase.
Kyle has been brilliant sorting everything out prior to collection sorting out all the various plans for damage, servicing and the cherished transfer etc.
He was great at the collection even though I was late, really friendly and was keen to get everything set up before I left.
5*

Svar från Lookers
Excellent service from the team at Ford…
Excellent service from the team at Ford Lookers Leeds on York Road. I took my van in for its MOT and a tyre replacement, and everything was completed efficiently. They also provided a courtesy car, which made the whole process very convenient. Very happy with the service from start to finish. Well done, guys – highly recommended!

Svar från Lookers
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