Lookers Omdömen 

Got well looked after by Amanda and Brian once we arrived with car on reception and when car was ready for pick up

Jennifer communicated all steps and made it easy to understand. The process was simplified and we were kept informed throughout

Check in, meet and greet - very good.
Request for additional job was met.
Claire Johnson recognised us and came over to verify the work to be done and the timescale.
Video received by email showing vehicle inspection from the technician.
When returning to collect was again met by Claire who took me to my car and went over what had been done and wished me a safe journey home.

I recently had my Insignia's annual service at Charles Hurst Vauxhall Belfast.
I have some mobility issues and their collection and return of my car means a lot to me and the driver was friendly and professional.
I received a video and a vehicle health check by email and on this occasion there was no additional work required. Having a service plan meant that the cost of the service was spread over the year.

From the beginning of the process to the end when I picked up the car it was such an easy process. Walking into the forecourt looking for a new car we were unsure what we wanted but thanks to Joe he made us feel at ease and got to the bottom what we needed . Such an easy ordering system, made us aware of how much everything was going to cost so we didn't have an surprises . Just a few short weeks went by with updates every couple of weeks or so and we were paired with our car. When collecting the car again Joe helped us set everything up, he s a star 🌟 would definitely recommend using skoda in Newcastle

Dan is an excellent salesman—helpful, knowledgeable, and never pushy. He made the whole process easy and enjoyable. It was a very pleasant experience from start to finish, and the entire team were friendly, professional, and extremely helpful. I would highly recommend them.

Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car's health check via e-mail. I shall return next year if Lookers continue to be a Ford dealer Why I say this ,it's because it has been stated Lookers M'Bro are no longer going to sell new Ford Cars.

Work appears to be satisfactory it just took far too long almost 3 months!!!!

Great customer service from Jason. Made to feel welcome and very easy. Would definately use again.

Normally I avoid using the larger companies but Lookers Ford Transit centre at Cargo Fleet Lane has been incredibly friendly and helpful as well as showing expertise with technical problems that other Ford dealers have struggled.

Fully informative. Estimated time of collection on time. Staff pleasant and professional.

Excellent service and staff always very friendly and helpful, the salesman Scott was excellent and very helpful

Although our past experience with Lookers Stockport Seat has been poor, I have to give credit where it is due. After complaining, I was very well looked after and the problems we had with poor communication and incomplete repairs were taken seriously. Based on our most recent visit, it would be four stars but I feel obligated to be honest about the general service levels.

Jack Vipond was knowledgeable, helpful and professional throughout the purchase of the car. I have also found all staff polite and helpful whenever i have had to contact the Middlesbrough branch.

I rate Lookers because they looked after my van, to me it’s a camper van and I seriously look after it in every way. It’s immaculate inside and out. The girl in reception was very helpful, the service was carried out while we waited, with ample water, tea and coffee in pleasant surroundings. Highly recommended, I will definitely take my van back there again !
Mr and Mrs C Wilson.

This was my third time buying from Charles Hurst Toyota. Dealt with Barry on each occasion. The fact I keep going back says it all- staff are friendly, informative & not pushy. Customer service is excellent, they respond quickly to phone or email query.

Good advice and level of communication. Friendly and efficient customer service.

Lee at Lookers Northallerton helped us from start to finish with the professionalism we have come to expect from the branch having dealt with Jack for our last purchase.
Would make this the 1st place we look for any future car

Cameron was brilliant all the way through the process

My c class Merc showing messages regarding battery issues, every now and then. The car is 2023 model and still under dealer warranty.
Contacted Ashford and Maidstone branches but told they are not sure if this issue covered by warranty.
Promised someone will call back but nothing happened.