So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Se mer
Företaget har svarat
Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Se mer
Företaget har svarat
Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
Företaget har svarat
Företagsinformation
Om Logs Direct
Skrivet av företaget
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Kontaktuppgifter
Addington Road, LA2 6PG, Lancaster, Storbritannien
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I found logs direct online
I found logs direct online I was surprised to see they offered free shipping to Scotland which was a bonus as I needed a few things for my
Garden. The order was very quick. Items we picked were of high standard highly recommended I will definitely use this company again.
7 augusti 2026
Svar från Logs Direct
Thank you for taking the time to give us an amazing review. We really appreciate your feedback.
Svar från Logs Direct
Great Review Thank you.
Delivered on time text to let us know…
Delivered on time text to let us know within the hour of delivery did as requested and left chips down drive would recommend this firm if you want logs or chips
5 augusti 2026
Svar från Logs Direct
Great review Thank you so much.
The driver did a great job delivering…
The driver did a great job delivering the goods.
4 augusti 2026
Svar från Logs Direct
Thank you.
Great charcoal
5 stars , great charcoal at a fair price order delivered nice and quickly. Have used before with great results, burns nice and hot perfect for indirect cooking.
Alway bought in bulk much better nothing worse than running out. Will use again , service is brilliant 👏
4 augusti 2026
Svar från Logs Direct
Great review Thank you so much.
Great product for my hens
Great product for my hens - chicken woodchip.
Environmentally friendly, delivered on time with no hassle
28 juli 2026
Svar från Logs Direct
Great review Thank you
Great all round experience
Easy to order. Delivery was flexible and driver called to check location. Nice looking topsoil at a fair price
31 juli 2026
Svar från Logs Direct
Thank you for your great feedback.
An item was not delivered.
An item was not delivered.
Was not contacted by the company to discuss to explain why.
I had to ring them to find out what had happened and still have no idea when the missing item will be delivered.
Poor communications
31 juli 2026
Svar från Logs Direct
Hello
I’m really sorry about this. I was under the impression that a member of our team had spoken with you on the day of delivery and advised you of the delay.
I completely understand your frustration, particularly having to contact us yourself to find out what had happened. Please could you contact our team directly at enquiries@logsdirect.co.uk, who will be able to look into the missing item and provide you with an update on when it will be delivered.
Apologies again for the poor communication and inconvenience caused.
Thanks
Emma
Delivery quick
Delivery quick, efficient and helpful. Quality of soil; very good, fine and dry, which made it lighter to shift.
31 juli 2026
Svar från Logs Direct
Great review thank you so much.
Another perfect purchase
Another perfect purchase the delivery driver was very careful polite and courteous he placed the bag of topsoil exactly where I needed it.
31 juli 2026
Svar från Logs Direct
Thank you so much for such a great feedback.
Svar från Logs Direct
Great thank you so much.
Superb delivery time
Superb delivery time, excellent product, shame about the packaging, insufficient for the weight of the product !!
30 juli 2026
Svar från Logs Direct
Thank you very much
We will take your comments on board
Very prompt service and when I had a…
Very prompt service and when I had a question someone got back to me very quickly. I will definitely use this company again.
27 juli 2026
Svar från Logs Direct
Thank you so much for a great review we really appreciate you feedback.
First time customer - will return
I met Logs Direct at their stand at The Great Ecclestone show. They displayed 3 bags of kiln dried hardwood logs... Graded by size. They looked superb.
I immediately ordered two bags plus several bags of kindling. The delivery was arranged and arrived on the stated date.
First class product and service.
29 juli 2026
Omdöme utan inbjudan
Svar från Logs Direct
Thank you for the great review. We really appreciate your feedback.
Great service
Great service. Easy to order, good price and very fast delivery. Highly recommended.
14 juli 2026
Svar från Logs Direct
Thank you so much.
Delivered to wrong address and abandoned
16 juli 2026
Svar från Logs Direct
Hello
Please reach out to our Customer Service team at enquiries@logsdirect.co.uk, who will be able to assist you with your delivery being delivered to the wrong address and subsequently abandoned.
Thanks
Emma
My credit card was debited twice...
My credit card was debited twice for the same transaction and when Logs Direct was notified thaey didn't offer to help resolve the issue but said I should raise a dispute with my bank. I would urgent other users of this company to check if the correct amounts have been debited.
18 juli 2026
Omdöme utan inbjudan
Svar från Logs Direct
Hello
Thank you for taking the time to leave your review.
We are sorry to hear about your experience, but we do need to clarify that the information in your review is not accurate or a correct review of the situation. Our accounts team fully investigated this matter thoroughly and replied to you within 20 minutes of our offices opening and have made every effort to assist you.
Our records show that we have only received a single payment for your order. As we have not received a second payment, we are unable to issue a refund for funds that have not been paid to us.
We advised that the most appropriate course of action would be to raise a dispute with your card provider so they can investigate the duplicate debit showing on your account. Our accounts team have offered to fully support this process and will provide any information or evidence required to assist with the investigation.
We remain happy to help in any way we can and encourage you to contact our accounts team if you need any further assistance.
Kind Regards
Emma
Svar från Logs Direct
Great review Thank you
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.