So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Se mer
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Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Se mer
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Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
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Företagsinformation
Om Logs Direct
Skrivet av företaget
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Kontaktuppgifter
Addington Road, LA2 6PG, Lancaster, Storbritannien
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service
We buy the "chicken chips" for our chicken run and they are always good quality. Quick delivery and a good price too 👍🏼
18 augusti 2026
Svar från Logs Direct
Great Thank you.
Great service and what a great product
Great service and what a great product. Would highly recommend
10 augusti 2026
Svar från Logs Direct
Thank you so much.
Thank you so much for my order my…
Thank you so much for my order my garden looks stunning with these stones and delivery on time and very helpful would highly recommend logs direct
11 augusti 2026
Svar från Logs Direct
Great Thank you.
Had 4 ton of garden stuff from these…
Had 4 ton of garden stuff from these guys.. mixture of loam . compost and lawn dressing excellent quality excellent service great price and free delivery...one order went a bit wrong but logs direct offered to pick up and exchange free of charge no quibble but i decided to keep it as it was such good stuff for my lawn..with free delivery its the best price on the internet.
13 augusti 2026
Svar från Logs Direct
Thank you so much for a great review.
Order not received nor refunded
Ordered wood chips on the 28th July - nothing has been received. Emailed 3 times regarding a refund and no response. Terrible service
28 juli 2026
Svar från Logs Direct
Hello
I’m sorry for the inconvenience caused.
I’ve checked our records, and unfortunately I can’t find any record of emails being received from you at any of our staff email addresses. I apologise that your previous messages appear not to have reached us.
I have now issued your refund for the order. Please allow a few working days for the refund to show in your account, depending on your payment provider.
Once again, I’m sorry for the delay and frustration caused.
Thanks
Emma
The top soil and manure are the best I…
The top soil and manure are the best I have ever had
,really crumbly and light.
I have not tried the logs yet but it is a very good load for the money.
Lovely delivery man who even managed to get the logs in the garage. Please thank him again for me.
Will definitely be using you from now on.
Sincerely Jean Shepherd
11 augusti 2026
Svar från Logs Direct
Great Review. Thank you for taking the time we really appreciate your feedback.
Not received the items I ordered
12 augusti 2026
Svar från Logs Direct
Hi,
we’re very sorry, but it appears that your parcel has unfortunately been lost in transit. As we have now gone out of stock of the items you ordered, we’re unable to send a replacement.
We have therefore issued a full refund for your order. We sincerely apologise for the inconvenience and disappointment caused.
Thanks
Emma
Whether its logs direct or DHL I'm…
Whether its logs direct or DHL I'm still waiting on my order which was expected on the 10th. Phoned logs direct on friday to find out where my delivery was.said they would get get in touch with DHL and get back to me still waiting. For DHL s part on tracking they received my delivery then they said its delayed dated 14th but said they would deliver on tenth. Whether its DHL problem or logs direct for using them still waiting
11 augusti 2026
Svar från Logs Direct
Hello
Hi, we’re very sorry for the delay with your parcel and for the lack of communication following your call on Friday. We completely understand your frustration, especially as the order was expected on the 10th.
The delay was due to a hold-up with DHL. They have now confirmed that your parcel has been delivered.
We apologise again for the inconvenience and the delay, and thank you for your patience while this was resolved.
Kind Regards
Emma
Highly recommended
On time, helpful obliging delivery man, dry logs cut to size....no issues
11 augusti 2026
Svar från Logs Direct
Great Review Thank you so much.
Ordering was very simple and delivery…
Ordering was very simple and delivery was very quick. 10/10 👍
11 augusti 2026
Svar från Logs Direct
Great Review thank you.
Globaltic Charcoal
Very easy process, the charcoal came very well packaged and a speedy free delivery was very much appreciated
11 augusti 2026
Svar från Logs Direct
Thank you so much.
Svar från Logs Direct
Thank you so much.
Great service
Great service. Delivery was on the day I asked for in the on line order and the driver did all he can to place the bags exactly where we wanted them. This makes a big difference.
11 augusti 2026
Svar från Logs Direct
Great review thank you so much.
Great heat logs
Great heat logs, shame the delivery driver didnt leave them where he was asked and left them on the garden path without closing the gate, I man on a bike tried to pinch them, good job they are heavy
10 augusti 2026
Svar från Logs Direct
Thank you.
Efficient and Prompt
Easy to order on line. Competitive prices and free delivery within days of order.
Really good grade wood chips for chicken run.
Very efficient, no complaints, great service! Thank you.
10 augusti 2026
Svar från Logs Direct
Great Review thank you for your feedback it is much appreciated.
Ordering was easy and delivery was fast…
Ordering was easy and delivery was fast but for some reason my items were despatched using 2 different couriers which was a bit confusing.
7 augusti 2026
Svar från Logs Direct
Thank you.
Svar från Logs Direct
Great Review Thank you so much.
The bag was delivered with…
The bag was delivered with approximately a 6" slit which had obviously been depositing the chips outside the bag
31 juli 2026
Svar från Logs Direct
Hello
Thank you for letting us know. I’m sorry to hear the bag arrived with approximately a 6-inch slit, which would clearly have resulted in some of the chips spilling out during transit. We apologise for the condition in which your order was delivered and for any inconvenience caused. Please send us a photo of the damaged packaging and we’ll be happy to look into this further for you.
Thanks
Emma
Logs delivered on time and the driver…
Logs delivered on time and the driver was polite and helpful
7 augusti 2026
Svar från Logs Direct
Great Review Thank you.
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