Loft Doctor (Insulation) Ltd Omdömen 

Sales man was great . Explained everything clearly and very informative.
Fitter was friendly and efficient. Clean and tidy. Great job done.

Basically they failed
Basically, they never did what was agreed.
1. Surveyor came, and we agreed on what would happen.
2.Fitter failed to attend.
3.Fitter arrived, spent 2.5 hours, and left the job done.
4. Checked the work. It was shockingly bad.
5. After numerous phone calls and messages, I was told a surveyor would be out to check the installation.
6. The surveyor fails to turn up.
7. The surveyor attends and says the installation was bad and needed to be removed and re installing.
8. Fitter failed to attend.
9. Fitter arrived, spent 3.5 hours, and said it was all finished and left.
10. I checked that the loft had been re done, and it had been fitted higher. But it was just as bad as the 1st install. This time, they had cracked my ceiling.
11. Told I was wrong the cracks where not were they had been working (directly below, where they fitted the storage floor).
12. Numerous messages and phone calls to in the end I had decided I had allowed them enough chances and time to correct it.
13. Contacted bank who are investigating the whole thing including contract, messages, telephone calls, photos from before and after 1st install, and 2nd install.
14. So I have received my money back, from my credit card company, while this is investigated.
Best advice use your credit card, and be careful who you let do work on your property. I have no words I can say on here about loft doctors other than customers being aware of Rogue companies.

Yes, from your perspective I may seem difficult to deal with. That is I am not prepared to except a job your company did that in my opinion is unsafe and has caused damage. Then when I write my review I get telephone calls warning me about making negative reviews. Their seems to be a few other negative reviews online from other previous customers. Job was quoted at £973 but it was reduced by £200 at the end due to the fitter not having a wooden loft hatch. so in the end I paid £773.
I apologise for stating £950 instead of £973 on a review but it was never £1950 as stated by you.

Update: you used timber scant 3" x 2" (38mm x 63mm Finished Size) 2.4m long. Please stop lying by saying you used 6x2 timbers. Remedial work ? He removed the whole installed floor and started from scratch as he said it was not done right. If i was so happy with the floor after the 2nd install, how come i filed a complaint to your office. Also requested a refund from my credit card company due to the damage caused and the fact the floor is a complete mess.

Customers if you need a raised loft floor etc, please do your due diligence

We had work done a few years ago before the Loft Doctor grew. I called them back hoping the same service was available because we have moved. Happily the same chap came round which was reassuring and straightway having had them before we said yes. Full marks thank you to the whole team and the joiners at Loft Doctor Insulation. We are so happy and our son is saving up for his loft now.
Thank you again.

Tim.
Hawthorn Ave Timperley

Initial visit by Steve was friendly and informative, giving reassurance that a professional job would be completed on the date agreed
Mike & Nick, we’re both polite,courteous and respectful of our property.
The loft flooring was professionally done, very pleased with their workmanship, and left no mess at all, it was all cleaned up when they’d finished.
We would have no hesitation in recommending Mike & Nick and The Loft Doctor company

Ryan was fantastic!

Had a hatch relocation, insulation topped up and the loft boarded out.

Super joinery/woodwork, fast passed and well done.

between sales and the fitter something went slightly wrong with the comms and Ryan was very helpful and understanding, all resolved before he left for the day.

We had a difficult space to access but the installer made sure we got the best possible solution. Excellent job done - beyond our expectations.

The guys were so friendly and helpful, they explained everything to us which I always appreciate. They went above and beyond to do the best job.

From survey to completion of the project I am going to be blunt about it.It was nothing short of Brilliant .everyone I spoke with from the office to the lads who did our loft insulation and flooring new loft hatch and access ladder were all professional and carried out the work in a day very happy highly recommended.

Recently had the loft boarded with Loft Doctor, with a larger hatch & ladders installed. The fitter was excellent fron start to finish. Really friendly chap, very respectful, tidy and efficient. Thanks Mike you did a fab job!

I was a little nervous about this project- but it’s been fantastic.

From Steve coming around to have a look and give me a price, to final clean, everything has gone well and I am delighted with the end result. (Jake was the fitter)

Office staff very efficient too, giving me a pre and post fit call to explain the project in more detail.

The space I have boarded is huge and excellent value for money vrs other companies- I had 4 quotes.

Efficient, professional, punctual and trustworthy service that I would highly recommend.

From start to finish they are really helpful and guided you on each step done really fast and quick job the technician cave was very polite and done the perfect job 👍

The new insulation really does keep our house warmer

Brilliant service, lovely guys and added a pole at the top for me to hold onto

Finished the job quite quickly and to a good standard. Kept the area as clean as possible and cleaned up after finishing and before leaving.

All the staff of the Loft Doctor were very professional and efficient. When it was discovered that the loft joists were, in fact, too weak to be used for the floor, a new plan was swiftly explained, organised and completed.
Both sets of fitters were very tidy in their work and left little mess, downstairs and in the loft.

From the initial contact and quote with Steve, and the insulation, the process has been smooth and pain free. Professional service all the way, and with a big thank you to Wesley who carried out the work, leaving everywhere spotless when he left.

What a great job .

I had 3 quotes and glad I picked the loft doctor . Prompt and professional, they insulated my loft and boarded it for storage, all ready for Christmas. The fitter Kevin was clean and tidy and communication with the office was spot on !

The only thing stopping me giving a 5⭐️ review is the slight issue with info not being passed on from surveyor to the office, we agreed to have the old loft access removed and made good at time of survey but this wasn't communicated to Mike who did the install. This problem was promptly rectified and we've ended up with a really good job being done, Mike worked like a trojan to complete the works single handedly in one day, doing a first class, clean job. The plasterer who made good the old access also did a very good job and was very professional and left the house clean and tidy. On the whole a great experience with only a slight niggle. Would recommend.

Great job done, made such a difference to the warmth in my house. Mike was very efficient, tidy and polite. Would recommend.