5 stars. Very good service from LMS. They helped us with the remortgage process and everything was flawless. The requirements were very clear, and we always knew what stage we were at and what was hap... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic work team , great job, no doubt to say 10/10 . Thank you helping me to sort my mortgage out . Much appreciated your support and help. Thank you all wonderful people and friends xx
LMS recently completed our new bathroom. It was not only a completed refit, but a move of bathroom from the back to the front of the house. A huge amount of work and effort went into the project.... Se mer
Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...
Kontaktuppgifter
Lloyd Drive, CH65 9HQ, Ellesmere Port, Storbritannien
- www.lms.com
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Andra tittade också på
Absolutely useless company instructing…
Absolutely useless company instructing Integra to do the legals on a simple remortgage. Couldn’t sort out the basics and lied about what checks they had done prior to Integra own checks.
Terrible service overall and ended up costing HSBC the business as they made it so difficult I didn’t bother going through with the remortgage.
Wait for the terrible standard response below which is the same as every other negative review….. oh- there it is!
9 juni 2025
Omdöme utan inbjudan
Svar från LMS
Good afternoon,
We are sorry to hear that your experience fell below expectations, and would love to know more on how we can improve going forwards.
Please allow us the opportunity to review your transaction and identify where we can do better, if you're willing to give us more information could you please either contact our team via email on customerservices@lms.com or call us on 0343 221 0700.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
Very quick response to any questions
Very quick response to any questions. I was kept in the loop at all times
19 maj 2025
Svar från LMS
Thank you for your review!
Well done team.
Smooth, friendly, and seamless process from start to finish. Easy to contact with any queries explained simply and effectively. Many thanks.
19 maj 2025
Svar från LMS
Thank you for your review!
Avoid
Used them "free" as part of a remortgage deal package with a lender. Big mistake. Very difficult to deal with, asked me to fill out the same information more than once and added multiple extra costs like a budget airline. After I called to complain about this and inquire about cancellation, they decided to cancel without formal instruction, and did not tell me. I only found out about this when calling for an update. It seems they cancelled and then sent me 2 welcome letters, and allowed me to fill in their online forms. Avoid.
22 maj 2025
Omdöme utan inbjudan
ID verification
You have to pay £6 to complete your ID checks. This was a surprise expense (which isn't event the issue)
I paid to verify the ID checks, and now a week has gone by and LMS are saying the funds haven't been received. My bank has already confirmed that payment has been processed, however LMS use PayPal to receive payments and for whatever reason, PayPal are holding the funds. This is not reassuring as remortgaging is a big thing, and LMS are making their payment issue my issue. Which is unprofessional. I do not understand why the "UKs leading conveyancers" are using PayPal to deal with mortgages. This is terrible and I hope it gets resolved ASAP.
22 maj 2025
Omdöme utan inbjudan
Svar från LMS
Good morning,
I am sorry to hear that you have experienced some difficulty with making a payment for LMS Validate.
We would love the opportunity to investigate this matter further for you, in order for us to do that would you mind emailing our team at customerservices@lms.com, stating your LMS reference in the subject heading. Or alternatively, please give our team a call on 0343 221 0700.
In the event that we are unable to process a payment for our LMS Validate service, we may be able to explore alternative solutions.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
I had a great experience with LMS and…
I had a great experience with LMS and would highly recommend them. All staff have been efficient and responsive and made the process smoother.
11 april 2025
Svar från LMS
Thanks for your review!
Exceptional service
I cannot speak highly enough of the mortgage services we received! From start to finish, the team was professional, knowledgeable, and genuinely committed to helping us secure the best possible deal.
7 april 2025
Svar från LMS
Thanks for your review and your wonderful feedback!
Smooth transaction
Smooth transaction but could have been better communication when queries were raised.
1 april 2025
Svar från LMS
Hi Fiona,
Thank you for taking the time to feed this back to us. I would love to understand how we could make this 4-star review a 5-star one for all future customers, and hopefully yourself if you ever use our services again.
Would you mind sharing any examples of when our communication could have been improved via phone call on 0343 221 0700, or via email at customerservices@lms.com.
Thank you for your time,
Luke Irwin-Jones
LMS Customer Experience Manager
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
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