Linley & Simpson Omdömen 

Very disappointing end of tenancy experience with Linley & Simpson!

I was charged £125 for cleaning despite leaving the apartment cleaner than when it was handed to me.

The response from Courtney was poor and rude. She did not answer my specific questions or provide clear comparative evidence showing that the cleanliness had deteriorated.

Tenants are asked to upload photographs and comments to the check in inventory, yet none of the evidence I submitted appeared to have been considered. I uploaded photographs showing areas that were already dirty when I moved in and added comments about existing issues. I was later told they did not have these photographs or comments despite confirmation at the time that they had been uploaded correctly!

There was also an ongoing problem with the kitchen’s salt affected brick wall which continually produced dust salt and small pieces of debris. I reported this during my tenancy but it was never properly addressed. Despite this the check out report described the kitchen as dusty and treated it as a cleaning failure without acknowledging that the dust was caused by the unresolved wall problem.

The checkout report appeared to focus on photographing hidden and difficult to access areas in an attempt to justify a cleaning charge even though those same areas were not photographed during the checkin inventory! Without equivalent check in photographs there is no fair evidence showing that the condition of those areas had deteriorated during my tenancy. The report also included comments such as “1x stain” “dirt” and “hair” yet the accompanying photographs did not show any stain dirt or hair. It even stated that an iron was missing despite it being visible in their own check out photographs! These inconsistencies raise serious concerns about the accuracy and fairness of the report

I was left with the impression that charging a cleaning fee may be treated as a routine part of the check out process almost like a penalty for leaving rather than being based on a fair comparison of the property’s condition at the beginning and end of the tenancy.

It is unfair to hold a tenant responsible using an inventory they did not sign while disregarding the photographs and comments they submitted at the beginning. The entire process was frustrating poorly handled and lacking in transparency.

Would never come back to any of their properties

As a landlord whose properties you manage at Linley Simpson for me , I am heavily dependent on your services . Recently I have had several jobs and tasks that needed dealing with. Grace Smithson has been most helpful in these matters always friendly and professional. Communicating back via phone or email keeping me up to date and making sure the issues were completed promptly and to my satisfaction. Highly recommended

I had a great experience with the letting agency, especially with the member of staff who showed me the property(Lauren Turnbull) . They were friendly, professional and very helpful throughout the viewing. They took the time to answer all my questions and made the whole process easy and comfortable. I would definitely recommend their service.

I was very pleased with the service and professionalism of Paula Dunham, Maintenance Consultant, who speedily followed up on my request and made sure the contractor had been in touch with me. Paula also followed up to check if the service requested had been completed.

Many thanks to Paula for her excellent customer service.

Regards
Ruth Veerana

Only at the viewing stage at the moment and have viewed several properties with various estate agents. I have to say Josh Langan from the Bingley office was by far the best agent I have dealt with. Friendly, smart, very informative about the property. Nothing was too much trouble for him. A great example of what a representative from an estate agent should be !!

I called them Saturday to book a viewing for a house they had advertised on that day! They said that the tenant was there and they weren’t booking viewings yet and will call me afterwards when they know the days of the viewing! I called them after one week and they said the viewing was a couple of days back! Incompetents and liars

Absolutely first class customer service from Tom Barker. Very communicative, he kept us updated on all aspects of the sale. He is super helpful and very knowledgeable. A pleasure to deal with. I would definitely recommend.

I have purchased a house via Linley & Simpson and Thomas Barker made it a smooth and was already available to assist with any queries with a quick response, which reduced the stress of the whole process.

Friendly and super efficient staff. Great service. whenever I have had a problem they have responded and fixed it within record time.

Great communication and friendly service from Kirk at Sheffield Linley and Simpson on the move in process. Would be very happy to use again.

The company, Linley and Simpson, quickly responded to my request for fixing the problems of external light and an extracter fan for one of the bathroom at the house at 10 Branstan Gardens, LS13 3JQ. A professional was sent and replaced the faulty parts and resolved the problem. I am grateful to them for the excellent service.
Regards, K. Aseel

Kieran has been involved with selling our property and he has kept us informed along the way. He has been informative and helpful in a very professional manner.

Had a really smooth experience when working with Linley and Simpson. Kieran was brilliant in answering any of our questions and getting back to us so quickly which things we needed!
Would definitely recommend

The property was as advertised. Linley & Simpson have been helpful throughout, particularly Lauren who has been my main point of contact.

I have recently rented a property via linley and Simpson I was appointed Lauren Turnbull.lauren was so lovely and friendly she put me and my son at ease straight away.I have emailed Lauren regarding questions ect and she has always emailed or called promptly and has been eager to help in any way.I would like to say thankyou for how amazing and easy you have made my moving .

Corey was very professional and efficient when I raised the request that my tap was leaking. The contractors were also friendly. Thanks to all involved

Lauren Turnbull was very helpful, always responded promptly and kept everything well organised

My latest contact has been with Nicole. Clear and friendly communication, quick responses, do what they say they will do (so I can stop worrying about anything).

The letting agents were very easy to communicate with both over the phone and via email. Any issues were always quickly dealt with and the staff were extremely polite and patient.

Very fast service and dealt with our issues very professionally. A special thanks to Keira Eden for her help and support with the matter. Very impressed.