Linley & Simpson Omdömen 

James was prompt and polite with his response and his expert guidance fixed my issue! Thanks!

Liam initially showed us around the property and helped to answer any questions we had, both during the viewing and whilst registering our interest in applying for the property. Friendly, helpful and professional throughout. Lauren then handled the application and move in process for us. Again she was a pleasure to deal with, friendly and helpful throughout. She really helped to take some of the pressure and stress out of the process of finding and moving into a new home and it was greatly appreciated. The only bit of constructive feedback across the board is occasionally during the process there were some delays in responses/replies and occasionally several people replied to the one question, however this was due to some additional circumstances outside of the norm. It did not detract from the great overall experience, although at times I felt like I was maybe being a little impatient with my excited nerves. Thank you so much for everything you did for us, we are so very grateful and very happy in our new home. Everyone at Linley & Simpson have been a pleasure to deal with from the very first contact. Keep up the great work. Thanks again, Matthew, Stephen and Milo.

I am writing this review to share my highly disappointing experience with Linley and Simpson (Bingley) and the landlord of this property, Ingrow Properties. Prospective tenants should be fully aware of the tactics and poor service standard employed here before signing a contract.

There were six major issues during my tenancy:

Misrepresented Property Size: The property was described to me as being about 750 sq. ft. In reality, it was only 560 sq. ft. This severe size discrepancy made it incredibly difficult to fit standard belongings into the space.

Severe Water Pressure Issues & Neglect: The property was handed over with extremely low water pressure—roughly 20% of what it should have been. In email correspondence, management showed zero concern for my quality of life, only appearing to care if the issue threatened to cost the landlord money. After I tolerated this for well over a year with no offer of a rent discount, it was finally confirmed the issue was external. Yorkshire Water contractors eventually discovered a major leak in the original 1930s house water connection in the rear yard. I was only able to benefit from the 100% water pressure for three months until...

Intrusive and Disdainful Inspections: Because the property was significantly smaller than advertised, I had difficulty unpacking promptly and fitting everything in. During two inspections, a member of Linley and Simpson staff was openly disdainful of the number of possessions I had. On their second visit, this inspector was incommunicative and highly intrusive, taking photos of my private, personal belongings instead of focusing on the property condition.

Unfair Section 21 Notice: Shortly after the water pressure was fixed, I was served a Section 21 'no-fault' eviction notice. In my opinion, this was also triggered by the agency’s disdain regarding the volume of my possessions and the unfair pressure regarding how quickly I could unpack in a deceptively small space.

'Renoviction' Tactics: Immediately after serving me the Section 21 notice—forcing me into a stressful, expensive and time-consuming property search—contractors working for the landlord installed a brand-new boiler. It felt entirely transactional and completely inconsiderate of the major disruption being forced upon me.

Deceptive Re-advertising & 11% Rent Hike: After forcing me out, the property was immediately put back on the market at a rent 11% higher than what I had been paying. The new advert, like the old, had no explicit statement regarding the house's size or a floorplan.

Full return of my deposit: The only thing I can say on the plus side is that my full deposit was returned to me promptly since there was no damage to the property, and there was no additional charge levied for a few extra days I needed to fully vacate the property, despite emails threatening this in the days leading up to the eviction deadline.

I would strongly advise any future renters to double-check the physical dimensions of any property managed by this team, check the water pressure, and be prepared for a complete lack of empathy if you are experiencing any challenges moving in or life hurdles such as a family illness overseas.

We received excellent advice and service throughout the process of selling the house.
Excellent sales advice from David,
Excellent sales process achieving a good price,
Sadly the first buyer could not proceed but Linley and Simpson quickly found another buyer who proceeded quickly.
Sales progression handled by Inez was great and made the sale happen from handshake to completion in 6 weeks and two days, it doesn't get better than that.

The people from Leeds office and also Sophie have been very kind and helpful.

Tegan Barrett in the Weatherby branch has been excellent, from the time of our first viewing she has walked us through the process patiently and thoughtfully. We are very grateful for her helpful guidance. Linda and Richard

Thank u Keyleigh Hardy..l love the work you did and the efficiency.

Linley & Simpson have managed our flat for almost 2 years, and so far the service has been top-notch.
The intial tenants stayed one year, and we only had one week of vacancy before the new tenant came in, which is needed anyway to do the inventory, cleaning etc.
Detailed reports with pictures are provided regularly, which help confirm the tenant is taking good care of the apartment.
Thank you Kirk for the latest reportm glad to see the apartment is doing well!

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multiple properties for us, and we always felt welcomed during visits, with all questions answered.

The Harrogate branch as a whole seemed to have largest spread of rental properties in the area that me and my partner were interested in. They always replied to our queries in good time and locked us in for viewings quickly.

Thank you Karla and the team!

Appalling service tenants beware!
No waste bins provided at the property, they claim it’s the tenants responsibility to sort this! (Not according to the law)
failed to honour fixed term notice period despite being in this when the legislation changed!
Lost 4 days of work in 6.5 months waiting for repairs to be carried out.
Heating stuck on!
Toilet not flushing!
Damp in the bathroom!
Extractor fan not working in shower room (no external window either)
Poor fitting carpets!
Cracks in walls!
Bathroom light sometimes work sometimes don’t!

Oh and this was a new property too! Do they even check them prior to letting or leave it to the tenant to do their work for them!

Appalling to deal with constant threats of legal action!
Threatened legal action for a payment for invoice they never sent and admitted to it!

If you want to challenge any charges they also say you have to pay for the privilege!

TENANT BEWARE!

Iv used Linley and Simpson for the last 10 years most of the time they have been ok, but every now and again someone actually goes above and beyond, does that little bit extra to help you. With that Grace Smithson from there maintenance division really did go above and beyond. 🌟🌟🌟🌟🌟to her. Linley and Simpson could do with Employing more people like her

The agency always helps us out with any repairs that need doing so very happy.

Stephen Shodi provided great services to the issues of my apartment. Quick response and follow up, much appreciated.

Selling my property was such a smooth process with Linley and Simpson Headingley. Michael and his team moved swiftly and Thomas sold my property in a very short space of time. Would highly recommend!

Fantastic services! Sophie has been great in handling the case in assocation with my property. Very professional!

Lauren Turnbull has recently assisted us with a changeover of tenants. She was very efficient and helpful throughout and sorted out a minor error very quickly. Thank you Lauren

I rented from them for two years during university, continuing my lease on the same house as I loved it so much. The staff were all extremely helpful and prompt, in dealing with both small maintenance issues and larger more serious problems. I always felt safe, supported and happy.

Upon leaving my house, Bailey was very helpful during the transition process and ensured I had fully enjoyed my time there.

Thank you very much to Bailey and the whole team - highly recommend!!

I am very happy with the work completed by Max. He was professional, reliable, and carried out the repairs to a high standard. He explained everything clearly and advised me to wait 24 hours before using the tub to allow the sealant/silicone to fully dry, which showed care and attention to detail. The work was completed neatly, and I appreciate his patience and commitment to making sure everything was done properly. I would definitely recommend Max for his excellent service.

Excellent service and highly recommended!
​I would like to highlight the excellent customer service I received from Linley and Simpson.
​A special thanks to Kieran, the Assistant Manager, who made a real difference throughout the process.
​Clear explanations: He took the time to explain everything clearly and thoroughly, which gave me great peace of mind.
​Proactive approach: Whenever a question or issue came up, he was always quick to help and actively looked for solutions.
​I 100% recommend them to anyone looking for a reliable and professional service. Thank you, Kieran, and the team for all your help!

Worked with Kieran Smith. He was amazing and professional