Link Financial Outsourcing Omdömen 

I've just sent Link financial another email complaint just now but feel that i need to make this public

I had no issues previously with this company repaying my debt but when i switched banks to Monzo, it's gone downhill.

I have tried 30 times now to login the portal to update my payment details but each time i enter my details (with the details THEY have provided i must state) i get a unsuccessful verification email with a number to call them on to resolve. That number takes me through a number of options then goes to voicemail each time.

I have kept every email to forward to the financial ombudsman

They have not responded to the emails I've sent them directly apart from the automated reply. And despite the MULTIPLE ATTEMPTS my side to get this account up to date and paid off, they have seen it wise to issue me a default letter whilst i'm in the middle of applying for a mortgage.

so the effects of this can be quite devastating and unfair as you can imagine.

These Divis were chasing me for a debt which I never had, after proving that the debt they were on about never existed they took no notice, this went on for 2 years, eventually they decided to take me to county court asking for £7,000 , the case was dismissed so they got ziltch, they had also submitted false documents to try and win the case, SORRY NO COCONUT THIS TIME.

Fantastic company. Really listened to my point. Massive Ty to Emily, she's a credit to your company. Managed to get everything sorted and did all they said they'd do. Can't praise them highly enough

Wayne

Very happy with the help I received today when I spoke to a member of staff at link

Why do my 100% Factual and Lawful comments keep getting removed, They breach ZERO guidelines, They are 100% Factual and lawful.

Trust Pilot you are a Farce…….

Clearly a fake review site that allow companies to create fake reviews for themselves giving them a better score while removing ones they don’t like.

Real Factual comments get removed because they show this disgusting company for what they are, and inform people how to lawfully deal with them

DEBT COLLECTORS HAVE ZERO POWER

NONE !!!!!!!!

I have all my reviews screenshot and will be sharing them all on my Socials that have over 400k followers in the U.K.

You cannot trust ‘ Trust Pilot ‘

Cheers 🍻

the lady i spoke to was very helpful, i had a mix up on my account and she sorted it quickly and efficiently and made sure i understood everything and all was OK before we ended the call

Terrible finance company , had trouble with statements which were thousands of pounds wrong ? A typical loan shark company

They were very helpful 🙂

Worst service I have ever had to deal with. I have lost count of how many emails I have sent to get information on the "debt" I apparently have with this company.
I have emailed many times over the past 6 months and even emailed the complaints email address and nobody is getting back to me.
I tried to log in online to find out more information but it said the information was going to be checked and I am still waiting for approval to log in.
You have no problems affecting my credit rating in the mean time though which I am furious about.

Link are doing a very difficult job very well. Reece, my contact, was helpful, professional and understanding. It was appreciated!

They demand contact & threat, but never answer the phone!

Further to my previous review, I am still yet to get through to anyone on the phone, no replies to emails, you asked me for further information via Trustpilot and I completed this but still no contact. Absolutely crazy that you just cannot speak to anyone!

Woman I spoke to was very pleasant and helpful.
Great service

I repeatedly get a txt which says i owe £10 on the 21st of every month for non payment when the standing order pays on the 28th of each month. I have repeatedly tried to ring and emailed explaining this BUT still get I get a txt through ever month that I owe £10, I refuse to pay this as i do pay on the 28th of the month. Please sort your system out and look at what I pay and when. Ive never missed a payment.

No one likes dealing with this sort of thing, but Reece, the operator who supported me was absolutely fantastic. He listened well, was personable, friendly and professional. He really made the experience much more tolerable!

I spoke with Gemma she was very helpful and understandable about my situation and helped me to arrange an affordable repayment she was very efficient & professional

I spoke to a lady called Kyle who was very helpful and patient with me whilst I was going through something that had been worrying me. She sorted out everything with me I could understand her so was very relived when i talked to someone who helped and was pleasant. Quite worried before I rang not so when I came off the phone

Jack was extremely helpful and understanding, credit to yous

I was nervous about calling to arrange a payment plan but your agent Gemma was outstanding from the outset.she dealt with me calmly and with a clarity and assurance second to none.what a great asset Gemma is to your customer facing service.she put my mind at ease and was able to listen and respond with great care and empathy.and ultimately she got my problem sorted and put my mind at ease .well done Gemma you are a real credit to your company .

I am still trying to make a full and final payment to you, I never received the verification email so I can pay online and your automated telephone service is duplicating the account number so I don't trust it, you replied to my review last week saying you would contact me with an Al way to pay but I never heard anything, I am about to contact the finance ombudsman I have been trying to clear this account since March