Lily O'Brien's Chocolates Omdömen 

11 618
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

1. My order was delivered the NEXT DAY!!! 2. The quality and delight of the chocolates, of course. 3. The packaging was practical but beautiful. It was unusually warm weather in Ireland and the pack... Se mer

Betygsatt 5 av 5 stjärnor

Customer Service is excellent. Nina helped me with an issue and was so kind in her quick response. Thank you so much! The Team at InnFaYre!

Betygsatt 5 av 5 stjärnor

I cannot rate Lily O'Brien's highly enough. I didn't read the delivery policy properly on wedding favours (entirely my fault). I needed 110 for a dinner, tried to place the order on the Sunday for the... Se mer

Betygsatt 5 av 5 stjärnor

I always buy Lily O’Brien’s chocolates and they are an absolute treat! Delicious, beautifully presented, and consistently high quality — every box feels indulgent. Delivery is fast and everything arri... Se mer

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Företagsinformation

  1. Godisaffär
  2. Presentbutik

Informationen kommer från olika externa källor

Lily O'Brien's Chocolates started life as the brainchild of Mary Ann O'Brien who, having recovered from a debilitating illness in the early 1990s, discovered her true passion for all things chocolate. Embarking on a journey of discovery, Mary Ann honed her chocolate-making skills among world class chefs and chocolatiers in both South Africa and Europe before starting her own mini enterprise from her Kildare kitchen in 1992. With little more than two saucepans, a wooden spoon and her then toddler, Lily, acting as production manager Mary Ann began to create high quality chocolate recipes for friends and family. Not satisfied with the scale of her enterprise she soon expanded in the hope of positioning excellent Irish chocolate on the world map. Naming the company after her daughter Lily seemed like the most natural thing to do at the time and since then Lily O'Brien's chocolates has established itself as one of Ireland's best-loved chocolatiers. With Mary Ann still at the helm of the business, the passion that first inspired her chocolate honeycomb hedgehogs is still present in every aspect of the business and family values remain at the very core of Lily O'Brien's. Based in the heart of Co. Kildare, Mary Ann and her team continue to develop mouth-watering chocolate creations using the finest quality ingredients.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

12 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,6

Alla omdömen

(11 618)

144 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Fantastic chocolates.

Lovely chocolates to eat, definitely a lot better quality, more fuller and deeper when you eat them. Beautifully packaged when they arrived, a wonderful opening for our first experience. We will definitely be ordering more of these wonderful chocolates in the future.

18 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Andrew,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Excellent quality delicious chocolate

The quality of the chocolate is excellent and there is a good variety to choose from. A must buy for Christmas, Easter Birthdays oh and any days!

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Liz,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Great items and speed of delivery.

Great items and speed of delivery.
I can only get the 34% milk chocolate discs on line !
Shops don't sell anymore.

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Numerous Boxes

I’ve ordered numerous boxes of chocolates from Lily O’Briens, to which every box has been perfect. I will continue to buy chocolates from them especially as it’s the only ones the Mrs will eat.

17 november 2024
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Svar från Lily O'Brien's Chocolates

Hi Leroy,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Nice chocolates

Nice chocolates. Easy to order and efficient delivery. Have bought a couples times and will continue to purchase and enjoy

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Jo,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Everything from start to finish was…

Everything from start to finish was very efficient and goods were delivered on date stated

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Catherine,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Great present

Found the website very frustrating trying to upload pictures but as soon as the chocolate arrived it was worth the stress

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

These chocolates are delicious

These chocolates are delicious. I have bought lots more and will give a box to each person in my family for Christmas.
Customer relations and customer care are excellent. My first delivery had a problem as the carton had a big hole in it and damage to chocolates and their boxes. They were replaced very quickly when I reported the problem. What a great company to do business with!

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Claire,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us and that we could get this issue resolved for you!

Many Thanks,
Chloe

Betygsatt 4 av 5 stjärnor

Courier didn’t deliver on day it…

Courier didn’t deliver on day it specified and tracking system useless for info . Parcel abandoned on doorstep following day. No knock or doorbell used to announce arrival.

19 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Carol,

Thank you so much for your feedback, we are always looking for ways to improve.

I am terribly sorry to hear of this.

If you have not already, please email weborders@lilyobriens.ie and I would be more than happy to help!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Really pleased with my order

Really pleased with my order, it was a gift for a friend which was delivered very quickly.
I had a small query which was answered promptly, so excellent service all round thank you.

18 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Joan,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Very quick delivery safely packed with…

Very quick delivery safely packed with the added bonus of a purchase deal offer. Highly recommend Lily O’Brien’s postage service from my experience 😍

18 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Sandra,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Great product

Great product, great service 👍

18 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Diarmuid,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

I first bought your chocolates on a…

I first bought your chocolates on a holiday to Cork, the selection at the airport, pretty packaging an obvious gift opportunity to good to miss. My favorite is milk chocolate crispy heart, only recently discovered online, it’s the best.

18 oktober 2025
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Svar från Lily O'Brien's Chocolates

Hi Sheila,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 1 av 5 stjärnor

Con of the Welcome discount code

So my wife likes these chocolates, so i decided to see if they had advent calenders, were £30 thought that was a bit expensive but then they sent me a "Welcome20" new customer code, i thought ok then £6 off, so i clicked on the link in the email and now the advent was £35 lol, so i went through their website on Google and oh they are £30 but of course the discount is not accepted, such a con and this is how they treat new customers, just because of the principle i will be staying well clear,

1 november 2025
Omdöme utan inbjudan
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Svar från Lily O'Brien's Chocolates

Hi Richard,

I am terribly sorry to hear this.

A member of our team will contact you directly to help resolve this issue for you.

Kind regards,
Chloe

Betygsatt 1 av 5 stjärnor

Salted caramel truffles

Very disappointed, chocolate tastes awful and caramel tasted like powder.

28 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi,

Thank you so much for providing us with your feedback. I am terribly sorry to hear of your experience with our Salted Caramel Truffles.

If you would like to email our QA team at feedback@lilyobriens.ie - they will be more than happy to investigate this further for you and get this issue resolved.

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Would HIGHLY recommend

Would HIGHLY recommend! I ordered the 2 pack wedding favors, not personalized, for our son’s wedding. While we are locating in American and the wedding was there in Ireland; the ordering process, from start to finish, was seamless! To top it off, the chocolates were amazing! I do wish I would have had them personalized, but that was our decision and it had nothing to do with the company.

21 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi Marie,

Thank you so much for your lovely feedback!

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

Superb quality & great customer service

Superb quality chocolates & customer service was extremely helpful. I put in the wrong order date by mistake, and they helped me out immediately when I noticed & then gave me frequent updates as to the delivery date so that I had no reason to stress at all.

18 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi Suzie,

Thank you so much for your lovely feedback.

We are delighted to hear of your experience with us!

Many Thanks,
Chloe

Betygsatt 1 av 5 stjärnor

Very dissapointing

Bought a box of Lily O Brien's chocolates from Waitrose as a treat. Disappointed to find that all were almost tasteless. Would not buy these again.

23 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi Julie,

Thank you so much for providing us with your feedback. I am terribly sorry to hear of your experience with our chocolates.

If you would like to email our QA team at feedback@lilyobriens.ie - they will be more than happy to investigate this further for you and get this issue resolved.

Many Thanks,
Chloe

Betygsatt 2 av 5 stjärnor

Ultimate chocolate collection just…

Ultimate chocolate collection just wasn’t that ultimate.

18 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi Lily,

Thank you so much for your feedback, we are always looking for ways to improve.

I am terribly sorry to hear of this. if you have not already, please email our QA team on feedback@lilyobriens.ie and they will look into this matter further or, if you would like to email myself on weborders@lilyobriens.ie I would be more than happy to help!

Many Thanks,
Chloe

Betygsatt 5 av 5 stjärnor

I did an order today with Lily obriens…

I did an order today with Lily obriens and did not receive my order in email.I emailed them and got a very quick reply,thankyou so much for your help,very impressed with your response..i must add it was my mistake due to email missing a letter thankyou Chloe

14 oktober 2025
Omdöme utan inbjudan
Logotyp för Lily O'Brien's Chocolates

Svar från Lily O'Brien's Chocolates

Hi Christine,

Thank you so much for your lovely feedback.

I am delighted I was able to help and that we could get issue resolved!

Many Thanks,
Chloe

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