1. My order was delivered the NEXT DAY!!! 2. The quality and delight of the chocolates, of course. 3. The packaging was practical but beautiful. It was unusually warm weather in Ireland and the pack... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer Service is excellent. Nina helped me with an issue and was so kind in her quick response. Thank you so much! The Team at InnFaYre!
I cannot rate Lily O'Brien's highly enough. I didn't read the delivery policy properly on wedding favours (entirely my fault). I needed 110 for a dinner, tried to place the order on the Sunday for the... Se mer
I always buy Lily O’Brien’s chocolates and they are an absolute treat! Delicious, beautifully presented, and consistently high quality — every box feels indulgent. Delivery is fast and everything arri... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Lily O'Brien's Chocolates started life as the brainchild of Mary Ann O'Brien who, having recovered from a debilitating illness in the early 1990s, discovered her true passion for all things chocolate. Embarking on a journey of discovery, Mary Ann honed her chocolate-making skills among world class chefs and chocolatiers in both South Africa and Europe before starting her own mini enterprise from her Kildare kitchen in 1992. With little more than two saucepans, a wooden spoon and her then toddler, Lily, acting as production manager Mary Ann began to create high quality chocolate recipes for friends and family. Not satisfied with the scale of her enterprise she soon expanded in the hope of positioning excellent Irish chocolate on the world map. Naming the company after her daughter Lily seemed like the most natural thing to do at the time and since then Lily O'Brien's chocolates has established itself as one of Ireland's best-loved chocolatiers. With Mary Ann still at the helm of the business, the passion that first inspired her chocolate honeycomb hedgehogs is still present in every aspect of the business and family values remain at the very core of Lily O'Brien's. Based in the heart of Co. Kildare, Mary Ann and her team continue to develop mouth-watering chocolate creations using the finest quality ingredients.
Kontaktuppgifter
Green Road, Newbridge, Co. Kildare, W12 D424, Newbridge, Irland
- 045486800
- jmorris@lilyobriens.ie
- www.lilyobriens.ie
4,6
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Happy customer
Thank you so much I received my chocolate goodies well before I was expecting them. Gorgeous packaging from the chocolate to the delivery box. Chocolates are delicious mmmm.
18 mars 2026
Svar från Lily O'Brien's Chocolates
Hi Anne,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Great customer service
Great customer service, fast response. Highly recommend as a company purchase from.
26 mars 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Niamh,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
I know the Chocolates are expensive but…
I know the Chocolates are expensive but the quality is brilliant. Are they made by hand? But they are all very good, that is the reason I ordered so frequently.
21 mars 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Elaine,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Palm oil no thanks
17 mars 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi,
Palm oil is still not used in any of chocolate grades that Lily O’Brien’s use.
However, any palm oil used within our products is contained in the different chocolate and lemon fillings or decorations (meringue pieces) made by our ingredients suppliers.
If you would like to get in touch with our QA Team for more information please email feedback@LilyOBriens.ie
Mother's Day Gift
Great product for Mother's Day Gift. Presentation excellent and arrived two days after order.
20 februari 2026
Svar från Lily O'Brien's Chocolates
Hi Carol,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Vile
Vile, just disgusting and full of palm and rapeseed oil. Leave a horrible oily texture in your mouth after.
Just bought a box of the Luxury Collection. Very little difference in taste between each flavour and certainly don't look anything link advertised on the TV...
8 mars 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Chris,
Palm oil is still not used in any of chocolate grades that Lily O’Brien’s use.
However, any palm oil used within our products is contained in the different chocolate and lemon fillings or decorations (meringue pieces) made by our ingredients suppliers.
If you would like to get in touch with our QA Team for more information please email feedback@LilyOBriens.ie
Svar från Lily O'Brien's Chocolates
Hi Maria,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Best chocolates on the market.
If I could give these chocolates a star rating of ten I would. Best chocolates on the market. Beautifully presented and packaged. Bought them as a Valentines threat for myself. Thoroughly enjoyed every last one of them.
16 februari 2026
Svar från Lily O'Brien's Chocolates
Hi Noreen,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with our chocolates!
Many Thanks,
Chloe
Amazing service.
Amazing service.
Thank you so much to Chloe who saved the day when I submitted the incorrect address for delivery for my wedding favors.
She was so efficient and the service I received was amazing. I will cannot recommend enough. Thanks again.
27 februari 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Amanda,
Thank you so much for your lovely feedback!
We are delighted to hear of your experience with us and if there are any further concerns, please let me know!
Many Thanks,
Chloe
Chocolate quality and customer care.
Besides the chocolates being the most amazing I've ever tasted,I would also like to give a five star review to a lady called Karina whom I emailed with a question, she was fantastic in her response and the timeline she done it in.
Wonderful chocolate, wonderful staff. Customer for life.
16 februari 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Selina,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with our wonderful QA team!
Many Thanks,
Chloe
Svar från Lily O'Brien's Chocolates
Hi Margaret,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Hearts for ever
As always from ordering to delivery the service provided is brilliant.
I ordered the individual hearts for my aunts 85th birthday and they are perfect for any special occasion.
From ordering to delivery I was updated as to the progress.
19 januari 2026
Svar från Lily O'Brien's Chocolates
Hi Sandra,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Perfection
19 januari 2026
Svar från Lily O'Brien's Chocolates
Hi John,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Friendly excellent service. The best chocolates.
Such friendly service. Efficient. Chocolates just the best. Definitely not for sharing.
19 januari 2026
Svar från Lily O'Brien's Chocolates
Hi Lucy,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
My Go To
I always buy Lily O’Brien’s chocolates and they are an absolute treat! Delicious, beautifully presented, and consistently high quality — every box feels indulgent. Delivery is fast and everything arrives perfectly packaged. If you’re looking for a little luxury or a well-deserved treat, you can’t go wrong. Highly recommended!
19 januari 2026
Svar från Lily O'Brien's Chocolates
Hi Jennifer,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Delicious luxury selection chocolates…
Delicious luxury selection chocolates beautiful box sentimental photographs.
19 januari 2026
Svar från Lily O'Brien's Chocolates
Hi Emma,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Tastes like really cheap cooking…
Tastes like really cheap cooking chocolate! We ended up throwing them away after trying a couple each, which is unheard of in our house!
1 februari 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Sally,
Thank you so much for providing us with your feedback. I am terribly sorry to hear of your experience with our Chocolates.
If you would like to email our QA team at feedback@lilyobriens.ie - they will be more than happy to investigate this further for you and get this issue resolved.
Many Thanks,
Chloe
Svar från Lily O'Brien's Chocolates
Hi Hugh,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
This Chocolate wins 5 stars Hands down without Question
What a Real treat to get a Box of Chocolates that just made our Late Gathering Christmas as a family so much better. There was a Choice of a Treat for every one of us and we even started up a Lilly 0"Brien"s Chocolate Taste Quiz after the Box had been empty for well over an hour. I Never thought any Other Chocolate could take the Crown off Dairy Box Milk Chocolate Number 1 List , Look who was so wrong and I Look Forward to The Next Family Gathering with The Guest of Honour Lily 0"Briens Chocolate at The top of the Dining toom table xx
30 januari 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Helen,
Thank you so much for your lovely feedback!
We are delighted to hear of your experience with us and we were able to take top spot!
Many Thanks,
Chloe
I did have an error with delivery of…
I did have an error with delivery of some chocolates I ordered. However the company did sucessfully resolve the problem. And... thank you for my gift of beautful yummy chocolates which I received as as a gesture of good will. I would certainly recommend your service as top class just like your chocolates.
Kind Regards. Michele O'Reilly
18 december 2025
Svar från Lily O'Brien's Chocolates
Hi Michele,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us and could get the issue resolved!
Many Thanks,
Chloe
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.