1. My order was delivered the NEXT DAY!!! 2. The quality and delight of the chocolates, of course. 3. The packaging was practical but beautiful. It was unusually warm weather in Ireland and the pack... Se mer
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Det här tycker kunderna
Customer Service is excellent. Nina helped me with an issue and was so kind in her quick response. Thank you so much! The Team at InnFaYre!
I cannot rate Lily O'Brien's highly enough. I didn't read the delivery policy properly on wedding favours (entirely my fault). I needed 110 for a dinner, tried to place the order on the Sunday for the... Se mer
I always buy Lily O’Brien’s chocolates and they are an absolute treat! Delicious, beautifully presented, and consistently high quality — every box feels indulgent. Delivery is fast and everything arri... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Lily O'Brien's Chocolates started life as the brainchild of Mary Ann O'Brien who, having recovered from a debilitating illness in the early 1990s, discovered her true passion for all things chocolate. Embarking on a journey of discovery, Mary Ann honed her chocolate-making skills among world class chefs and chocolatiers in both South Africa and Europe before starting her own mini enterprise from her Kildare kitchen in 1992. With little more than two saucepans, a wooden spoon and her then toddler, Lily, acting as production manager Mary Ann began to create high quality chocolate recipes for friends and family. Not satisfied with the scale of her enterprise she soon expanded in the hope of positioning excellent Irish chocolate on the world map. Naming the company after her daughter Lily seemed like the most natural thing to do at the time and since then Lily O'Brien's chocolates has established itself as one of Ireland's best-loved chocolatiers. With Mary Ann still at the helm of the business, the passion that first inspired her chocolate honeycomb hedgehogs is still present in every aspect of the business and family values remain at the very core of Lily O'Brien's. Based in the heart of Co. Kildare, Mary Ann and her team continue to develop mouth-watering chocolate creations using the finest quality ingredients.
Kontaktuppgifter
Green Road, Newbridge, Co. Kildare, W12 D424, Newbridge, Irland
- 045486800
- jmorris@lilyobriens.ie
- www.lilyobriens.ie
4,6
Utmärkt
12 tn omdömen
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I love these chocolates so much
I love these chocolates so much! I sent a hamper to my friend for his birthday, he was delighted with it.
19 maj 2026
Excellent from start to finish
Excellent from start to finish! Chocolates were delivered promptly, as promised. Thank you!
19 maj 2026
Excellent service
Excellent service. The delivery was very quick with excellent communication. The package came well protected and presented. Very happy with my purchase and will definitely purchase again in the future.
18 maj 2026
Beautiful chocolates and fantastic…
Beautiful chocolates and fantastic service . Nothing to dislike
19 maj 2026
Chocolate like it should be
Well layed out website for easy of use, very well price for the quality of item you are getting , fast response to my order been confrim and delivery.
17 april 2026
Wonderful
Great Irish product. Great to gift these abroad - always appreciated, always loved. So easy to order - and delivery is always careful not to disturb the precious content 😃
17 april 2026
Svar från Lily O'Brien's Chocolates
Hi Eileen,
Thank you so much for your feedback.
We are terribly sorry to hear this.
If you have not already, please email weborders@lilyobriens.ie and we can investigate this issue further.
Kind regards,
Chloe
They are absolutely gorgeous
They are absolutely gorgeous, and not over sweet.
2 april 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Jules,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Professionalism and perfect gifts
I don’t normally write reviews, but this time I couldn’t let it pass. I had the most pleasant and professional interaction with the customer service team, who helped ensure my parcel arrived on time, as we were about to go on holiday and the personalised chocolates were gifts.
I would highly recommend this company and their amazing personalised chocolate gifts.
2 april 2026
Omdöme utan inbjudan
Svar från Lily O'Brien's Chocolates
Hi Monica,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us and so glad we could get your order delivered to you in time before your holiday!
Many Thanks,
Chloe
No communication and the use of palm oil
When I emailed, I recieved no correspondence at all.
18 mars 2026
Svar från Lily O'Brien's Chocolates
Hi Grace,
Thank you for your feedback.
Unfortunately, I cannot see any emails from the email address supplied on the order in our system.
A member of our team will contact you directly to investigate this further.
Palm oil is still not used in any of chocolate grades that Lily O’Brien’s use.
However, any palm oil used within our products is contained in the different chocolate and lemon fillings or decorations (meringue pieces) made by our ingredients suppliers.
If you would like to get in touch with our QA Team for more information please email feedback@LilyOBriens.ie
Many Thanks,
Chloe
Bland tasting chocolates.
Unfortunately the selection of chocolates tasted all the same despite the fact that they're supposed to be varied.
18 mars 2026
Svar från Lily O'Brien's Chocolates
Hi Anne,
Thank you so much for providing us with your feedback. I am terribly sorry to hear of your experience with our Chocolates.
If you would like to email our QA team at feedback@lilyobriens.ie - they will be more than happy to investigate this further for you and get this issue resolved.
Many Thanks,
Chloe
I've always ordered Easter Egg's from…
I've always ordered Easter Egg's from the LOB website. They were very well packaged as I'd had a previous issue with broken eggs being delivered. Great to see that LOB have upped their game in relation to the packaging. Will 100% be ordering again next Easter.
18 mars 2026
Svar från Lily O'Brien's Chocolates
Hi Emmet,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
Ease of ordering and prompt delivery
18 mars 2026
Svar från Lily O'Brien's Chocolates
Hi Harry,
Thank you so much for your lovely feedback.
We are delighted to hear of your experience with us!
Many Thanks,
Chloe
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