LIDS Sports Group Omdömen 

Feeling ripped off:

I have purchased things in the past from Lids without any issues. This time around however, of the items I ordered only 1 actually fit. I followed the size charting just like every other time however it clearly was not accurate. The frustrating part is I had to pay almost $15 to have it shipped to me and then I have to pay an additional $14 to return it. I tried multiple dates and times to live chat with customer service to no avail as I wanted to inquire about an exchange. Just ended up sending the items back, seeking a refund. Based on their current return policy, I doubt I'll order from Lids again.

I bought a hat online for my son for Christmas... When he opened it on Christmas morning, there was no packing slip or receipt in the box and the hat was too big.... We were told we couldn't even exchange it for the same hat at the lids store...then we we called customer service, I was on hold for 45 minutes the person picked up and hung right up on me... Then I called back, was on hold another 40 minutes only to be told I'd have to return the hat, wait up to two weeks for a refund, then repurchase!! The girl I spoke to had a serious attitude problem and when I asked for her supervisor SHE STRAIGHT HUNG UP ON ME!!! HORRIBLE CUSTOMER SERVICE!! I bought the hat on sale, so now I'll have to pay $15 more FOR THE SAME DAMN HAT!! QUITE A SCAMMING RACKET YOU HAVE GOING THERE LIDS!! Why would anyone even order online then?? It's a waste of time and money!! SCREW LIDS!!!

If there was a way to give zero stars I would do it! I had the worst customer service that I’ve ever experienced today at their location in Town Center Mall in Kennesaw, Georgia. The two men working were rude and dismissive. I wanted to exchange an item for a different size ( same exact item) and I had the receipt. They wanted to charge me $46 because the person who rang up the initial sale gave a discount on the item and shouldn’t have. When I explained nicely that this was a gift and that made no sense the man told me to “ calm down”. I am a teacher... there is nothing not calm about me! 😊 I will never shop there again and will tell everyone I know about our experience. Now writing to their corporate office.

Great sportswear which you really can't get anywhere no matter what do you have or being done with everything totally there. How else you should walk it out for whatever reason being here. How else you should really be happening there totally and completely.

I ordered 6 hats from these people. the one hat got to me in 4 days the others will take 2 weeks to get them. But they sure as hell cashed the credit card payment I made the same day I ordered though. I even tried talking to a rep on their site and they didn't try to do a damn thing for me AT ALL. Could have even sent me to their Scottsdale store to probably pick up hats faster but they didn't try to do or say a damn thing to help resolve the issue of a paying client. This sure as hell wont happen again..... I advice everyone to not order anything from them till they get it together for their clients.

0 star if I could, so i ordered LTN98784391 (this is the tracking number) and product #3519479 on Nov 1st and was shipped on November 4th , I paid Visa Gift card and the amount was around 99$ and thrown away the card after tht. I didn’t get the item coz everybody knows how pathetic their courier delivery company is. Then we called them and they told us we will refund you and then we asked them to mail us the payment by cheque and they AGREED . we waited for like mire than two weeks , thn called them back and shockingly they told us we didn’t mail you a cheque , we refunded u the payment through the mode of payment u made, and in response i was angry and told them i cannot get tht money and tgen they created a ticket# 2035839 and promised me you will get a money through gift certificate, told me to wait fr two days and lids will call u, i waited and i hade to call them back by reminding them u owe me money and now they are saying we cannot giv u refund as it’s already processes with visa gift card u paid the item for. I was so angry the way they’ve been playing with me and now luckily i have their last two call recording in which they made false promises to me, i’m definitely going to consumer court against them coz they harraased their customer and didn’t provide the refund , very pathetic company

Rant about LIDS at the Sierra Vista AZ mall.
We had a hat embroidered today and it looked awful. They would not re-do the work nor give us our money back.

The girl doing it seemed to be a newbie and was constantly on the phone with her manager for help.

The thread broke and stopped at least 15-20 times just on the first letter of embroidery, that was while we were there. Who knows how many it times it stopped for the rest of the letters. The girl was having problems with the machine the whole time and kept adjusting it.

The embroidery on the hat looks shoddy and not fluid. It looks like a kid tried doing it.

She called her manager who wouldn’t do anything remaking or refunding. Said store policy is no returns. We were told to pay for the hat before it was made and weren’t told anything about any ‘store policy’.

We Spent $43 for a hat that will never be worn!!

the girls excuse was that the letters were big and that’s why it looks the way it does. If it was a seasoned employee they could have warned us about that issue and we would have gladly had the font smaller. Truth is was the machine kept breaking the thread so she had to keep starting over and adjusting the hat so it missed areas. She didn’t seem concerned about it and. She saw what the first hat we had done there years ago looked and how precise the stitching is.

Do NOT go to LIDs unless you want to waste your money!!!

Simply the worst. Slow processing and shipping times (16 days to be exact) Then if you want to return anything an extra $15 is charged. The stores are no longer linked to the website. All downhill since fanatics took over. I’ll never order from here again.

Most overpriced and poor shipping service around. Shipping was more expenvise than the hat but did it anyways. Then no tracking number? C'mon. Do better.

Horrible, don’t order from the website just go to the actual local store. I ordered a hat that didn’t fit so I immediately sent it back for a refund. It took them a month to refund my money and when they did they tried to only refund less than half of my money! I had to rip customer service a new one and then they sent me another $10 dollar. They said something about it was because of shipping but the shipping was 4.95 I believe which was kept and that’s fine but I don’t understand what the $10 dollars had to do with that. I mean if they were going to refund me that 10 dollar too like they said only after I complain and sent about 10 emails then why would they not refund me the whole amount of my refund at the same time? It makes no sense to me. The hat was $29 something and at first they only sent me back $14.17! Then after I complained they sent me another $9.99 3 days later! So I got $24 and some change in refund and the rest was the shipping costs which doesn’t get refunded which I know that. Anyway it was just a hassle so I’ll never order from the site again. It’s just easier to go to the local store. Also they seem to never have enough inventory, they are always out of multiple sizes and they never restock once the sizes are gone! Idk who runs this site but they are costing them money I can tell you that.

I think that they have a decent selection but the quality isn't the best.

Went to lids store to buy 2 Raptors champion hats so I can get one free. In store buy 2 get 1 free promo. Store manager couldn’t give me the promo because I was buying Raptors champion hats. Decided to buy 2 anyways with my access pass and store manager wouldn’t give me the 20% off. Because it’s a Raptors champion hat. I watch the manager remove my access pass discount manually when I was paying. What is going on Lids. Why are you so greedy? I decided to return both the hats the next day. The worst customer service. Gouging customers. I hope your reading this lids. “Lids your not the only store that sells hats”

Ordered a shirt through Macy’s that ship directly from lids. Said it’ll ship within 5 days. Waited over a week for me to just get an email that says that they now don’t have the shirt and don’t even know when or if they’ll get more. So they sell shirts that they don’t have and also not able to keep track of their stock. Terrible terrible company. Thanks for ruining sports merchandise. I will never purchase anything from this joke of company again.

Worst ever, go elsewhere- so frustrating/no response. Fanatics is the same way. Pay a bit more and get quality service, products!!!

Bought 2 raptors shirt. One has a small whole in the middle, poor quality and fabric is thin ($49.99). The nxt day They they had a promo/sale. I have to make a call to get the price difference. Told them about that damaged product, they gave me a free returns. It is their mistake for not checking the quality of the product before shipping it. I showed them the screenshot and no improvement
I don't have time to return this. They should've at least send a new one to compensate their negligence. The other raptors shirt is still on delivery. Taking forever

Horribleness. Worst customer service experience I have ever had. They had issues shipping my Christmas order up for a hat when I inquired they canceled my order a month later after already charging me for it and did not re-ship the order. Needless to say I wasted my time picking out hats on Black Friday for nothing.I have been emailing the customer service group for over a month now to no avail they just ignore my request you would think it’s not too much to ask to have your order actually ship to you that you’re willing to pay for.

Takes 14 days for them to respond to me when it was supposed to take 2, then they message me and tell me to call them and they call me back an hour after I call, then when they call me, I’m put on hold and then told that they can’t do anything for me. I don’t care about the money, but they showed a massive lack of care for my issue. If they messaged me on time, I wouldn’t be as upset. Instead keep me waiting for half a month to tell me that they can’t do a thing. Terrible experience.

Don't buy from them! They don't care about their customers! Ordered 2 day air on the 18th. Checked tracking today to see it arriving on the 27th via ground shipping...Contacted them several times with no resolve. Basically told me it is what it is & didnt care at all.
These were Christmas gifts...Thanks Lids! You blocked me on every social media site except this..Real professional

Horrible shipping!! They stick to the 7 days shipping status I’ve ordered two times and this second time will be my last time!! Slow shipping process and even their customer service won’t let you cancel the order until the order has been shipped to the store tht I want it picked up from!!! Fanatics will have your hats in two days even if u don’t pay rush to ur house!!!!

Ok pricing only thing if you gonna charge 5 dollars to ship a hat you need to ship faster, it’s terrible that it takes over a week to receive 1 dam hat, where is this coming from Korea, I’m done ordering online with them , shipping is way to slow....LIDS NEEDS TO UP ITS SHIPPING GAME....I think they use turtles for shipping it’s so dam slow...SMH