LIDS Sports Group Omdömen 

Le paiement est obligatoire avant la réalisation des travaux.
Le travail n'est pas en conformité de la fiche signéé, ni impécable (les lettres sur le maillots sont de tailles différentes).
Le magasin a fait une autre erreur de paiement et ils ne veulent pas me rembourser (ou trouver une autre solution).
Ils ne répondent pas à mes mails.
Je ne sais pas s'il s'agit d'incompétence ou de malveillance!
Pour une marque qui se veut être internationnale, c'est une déception complète du travail effectué et du service après vente.

Didn't like the hat I ordered. Trying to return it is a pain in the you know what as they don't have easy access to a return form. They also subtract half your credit off for returning the item. Also, why don't they offer in store returns like every other modern store? Such a silly business way that I won't ever deal with them again.

DO NOT TRUST
DO NOT BUY FROM THIS PLACE AT ALL.

THEY ARE ALL SCAMMERS. PLEASE SAVE YOUR MONEY AND BUY FROM A REPUTABLE STORE.

THEY HAVE A CONVOLUTED BUSINESS MODEL.

15$ to ship a hat - bye bye Lids...People are not stupid and dont deserve to be gouged like that. Last hat I will buy there

Amazing service from all staff and welcome me in too. Wonderful selection of hats to pick from and designing my own. Lakeside Thurrock 👍.

Ordered a NHL t-shirt and I regret not checking out any reviews before hand!

Ordered from a website called Fanatics International then the order email came from Lids International (this was the first alarm bell).

Not surprisingly the order was not delivered. The ‘tracking’ site landmark global showed the t shirt as sent then as (mysteriously) returned to the ‘returns centre’ (alarm bell number two).

After contacting Lids, I was told they would conduct an ‘investigation’ and get back to me within three days. Ten or so days later there was no update.

I reported the transaction via PayPal and they refunded the amount straight away (it’s almost like the saw the biller was Lids and did the refund without question).

Save yourself the trouble and avoid this company.

Is it just me or do employees at most lids stores hate their jobs?Went to the Ala Moana center in Hawaii today where there are 3 stores.
Two of them were clearly so inconvenienced just by having a customer there that they made it so uncomfortable I had to leave.
Not only were they unhelpful, they made it so obvious that they didn't want to have to deal with anybody while being paid.
One was a young guy and the second a young girl.
The third which was sthe largest store had an older more mature gentleman who was chatty and couldn't have been more helpful.
Such a shame.

3 weeks after ordering on the day it was due to be delivered Lids replied to my email askibg for a refund saying that my item was still being customised and they'd let me know when it was shipped. They ignored my request for a refund. Thanks for nothing.

Customer services are beyond shocking. Item received early December. Not satisfactory. Cost to return is £7.50....item cost £9. Have tried many many times to sort this. Emails... phone call... even wrote letter. To date no satisfactory outcome.

Absolutely terrible company, full off clowns that don’t that what they are doing. Ruined a hat that brought from somewhere else, said they would keep the hat and give me money to get a new one? That’s my property, absolutely rubbish company. Also said they would process a refund and haven’t to only be told I would need to come back in store to get the refund. Bunch of jokers, perhaps should go work in McDonald’s or clean some toilets with that interlect.

Wenn ich „0“ Sterne vergeben dürfte, wäre der LIDS Store im Harburger Phönix Center der Favorit.
Mir wurde zu Weihnachten defekte Ware verkauft, die nicht zurückgenommen wurde. Behauptung des unfreundlichen und stark riechenden Verkäufers: Ich hätte die Mütze kaputt gemacht!
Er machte sich über mich lustig und verwies mich aus dem Geschäft.
Grausam!!!!

Horrible costumer service. And there is no contacts to communicate with anyone about an issue I had at one of the stores. Avoid the store at Lewisham in London,one of the employees will be very dismissive, won’t explain anything about the costume service and you will end up paying for something you won’t like.

Ordered a jersey and they said it would be delivered by December 1, 2022. I call on December 1 to see where the jersey is and they tell me it's not shipped yet and will be delivered by December 20, 2022. I cancel the order on the phone and wait for a refund. Instead of a refund I keep getting emails saying they're working on shipping the jersey. I contact them again to cancel. Same story keeps recycling with no refund and no confirmation of cancellation. I had to contact my credit card company to dispute it.

Just ordered in attempt to avoid getting in contact with Fanatics, only to find that this ANOTHER front for fanatics. Sorry NFL but I wont be buying anymore uniforms etc if we have to use fanatics in the UK

Cristin was extremely helpful. Even though the item I purchased was defective, she promptly assisted me and processed my return.

I ordered on 30 August and the shipper managed to lost 2 out of my 3 parcels. If you are outside the US, don't even bother to purchase items from the website.

Crap experience they have only delivered one item the other one has never been received.

I will raise a dispute with my credit card providers and get my money back ASAP.
FIRST TIME BUYER NEVER AGAIN

Tried to return a hat, which I purchased two of different sizes, and decided to keep one.
Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion.
Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.

I bought 2 hats online. Was charged $80 for both. I received them with price tags of $25 each. Last time I buy from lids. Can't be trusted.

I cant start with how bad this company is. I know the owner myself and he is a horrible, fraudulent person. He only cares about money. no wonder prices are so high. I once ordered a hat, and the package was broken and torn up, and the hat was ripped. Bullshti. The site is horrible. I want to kill this horrible company never buy from here. God is good god is great:
BenDover69420