Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Before discovering the brand, I had never found a contemporary pair that captured that curved silhouette of the 90s quite the way Lexxola does. Most importantly, though, this message is for Em... Se mer
Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund — with communication completely dropping off along the way. Eventually... Se mer
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Eyewear built for city life. Shipping Worldwide.
Kontaktuppgifter
Storbritannien
- customerservice@lexxola.com
- www.lexxola.com
4,1
Bra
101 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The customer service was amazing…
The customer service was amazing response and quick to help answer any questions. They genuinely care about the products and customer experience. Not to mention the shipping was incredible fast. Overall couldn’t recommend this brand more.
20 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Jatoia,
Thanks so much for taking the time to share this lovely review! We’re so happy to hear you've had a great experience with us and we look forward to seeing you again soon!
Emily from the Lexxola Team x
LOVE THEIR GLASSES and amazing customer…
LOVE THEIR GLASSES and amazing customer service!! Alex is the sweetest!
18 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Izabella,
Thank you for taking the time to leave us a review, we really appreciate your support and we're so happy to hear you love your glasses!
Emily from the Lexxola Team x
Classically hip and modernly elegant
Classically hip and modernly elegant, built to last with great customer service team behind the brand.
8 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Bailey,
Thanks for your lovely review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Svar från Lexxola
Hi Paule,
Thanks for taking the time to leave us a review, we really appreciate it and look forward to seeing you again soon.
Olivia from Lexxola Team x
Amazing product
Amazing product, wear almost every day. Customer service top notch as well, very quick and efficient.
11 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Charlie,
Thanks for your review, we're so happy to hear you're loving your Lexxola's and we hope to see you again soon :)
Olivia from the Lexxola Team x
10/10 customer service
Great products and amazing customer service. Emily from Lexxola is a legend and sorted me out! Great experience 10/10
6 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Harvey,
Thanks for taking the time to leave us a review, Emily will be so happy to hear your kind words and we're so pleased to hear you've had a great experience!
Olivia from the Lexxola Team x
Best customer service
Best customer service! The team was prompt, incredibly helpful, and went above and beyond to ensure I received the perfect product in top quality.Very reassured, especially when buying sunglasses online!
6 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Reem,
Thanks so much for your kind review! We're so happy to hear you had a great experience, and we hope you love your new glasses.
Olivia from the Lexxola Team x
Amazing Service
Amazing Service!
Great costumer expierience and everything was just on Point.
I had a little probleme and they fixed it in an unbelivablely nice way
4 mars 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Timo,
Thanks for taking the time to leave us a review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Great Experience!
Gorgeous styles not an overwhelming selection just a lovely curation of stylish frames. Customer care team is lovely as well!
26 februari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi,
Thank you so much for your lovely review! We're so happy you love our selection of glasses and that you had a positive experience with our Customer Service team :)
Olivia from the Lexxola Team x
Fantastic quality and great customer service!
The order process is super quick and I had my glasses within the week. I purchased a pair of Damien / Black / Orange glasses and the quality is fantastic. They have a good weight to them and feel durable. They also help calm my eyes after a long day of staring at my computer in work. The customer service is also stellar. Thank you Emily!
26 februari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Robert,
Thanks for taking the time to leave us a review, we really appreciate your support and we’re so happy to hear you love your Damiens. We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Really wonderful experience when buying…
Really wonderful experience when buying my sunglasses.
Customer service was excellent - polite and professional communication with nothing too much trouble.
When having to exchange an item the instructions were clear and stress free.
Would highly recommend this wonderful brand.
Thank you … i absolutely love my new sunglasses!
20 februari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Claire,
Thanks so much for your kind words! We're so glad to hear you had a great experience with your purchase and our Customer Service team :) We hope to see you again soon!
Olivia from the Lexxola Team x
Gorgeous glasses, wonderful service!
Not only are their glasses absolutely gorgeous! But their customer service is probably the best I’ve experienced, and very happy to assist in anyway! I can’t imagine buying my glasses from anywhere else now!!
13 februari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Molly,
Thanks so much for your kind review, we’re so happy to hear how much you love your glasses and that you had a great experience with our Customer Service team :) We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Delivery cost issues
The glasses are good, there are no lies about the quality or the design on the website, you can trust Lexxola on this point.
Yet, you should know that if you order from a country that is not UK, you'll have to pay governmental taxes.
They usually cost between 30 and 50 dollars if you are in Europe. What I reproach to Lexxola is that they do not tell you this when you order, even if you mention your country of delivering when you buy the glasses.
10 februari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Ellie,
Thanks for taking the time to leave us a review. We appreciate your comments about the quality of our products, however we’re really sorry for any frustration caused by the customs fees. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
LOVE LOVE LOVEEEE
Where do I even start! LOVE LOVE LOVE
First off these are some of the cutest sunglasses I have ever tried on. I got the Damiens and Sami and they make me feel so confident and fit so perfectly. You can feel the quality immediately even down to the super cute case they come in. I also wanted to give a review because I reached out to the customer service team with a question and they were super fast at answering and incredibly helpful (shout out to Emily). It was my first time ordering from Lexxola and as I am writing this I have 2 more pairs in my cart. This is exactly the type of business I want to support and is worth every penny! You have definitely found a forever customer with me Lexxola <3
30 januari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Liv,
Thanks so much for taking the time to share this lovely review! We’re so glad you’re loving your Damiens and Samis and that Emily was able to help you out. We really appreciate your support and look forward to seeing what pairs you get next!
Olivia from the Lexxola Team x
Do not order from here is you are in…
Do not order from here is you are in Europe. Not only do you have to pay a 50 Euro tax with UPS but UPS has also said that they tried to deliver the package. The delivery fee was already 18 Euros, so in total if you are in Europe or outside of the UK, you are going to have to pay 68 Euros in delivery. This was the worst experience I had with delivery.
22 januari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Katie,
Thanks for taking the time to leave us a review. We’re really sorry to hear about the frustration you’ve experienced with the delivery process. We completely understand how disappointing unexpected fees can be. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
Lexxola has the best customer service!
Lexxola has the best customer service!
I’ve been super happy with my experience ordering from them. Emily was so sweet handling my return and order issues. They’ve gained a lifelong customer!
16 januari 2025
Omdöme utan inbjudan
Svar från Lexxola
Hi Abby,
Thanks for your review, we’re so happy to hear that you’ve had such a positive experience, and we hope you're enjoying wearing your Lexxolas :)
Olivia from the Lexxola Team x
10/10 would buy again
Fast shipping, great quality, and even better customer service.
1 december 2024
Omdöme utan inbjudan
Svar från Lexxola
Hi Keven,
Thanks for your support, we appreciate it and hope you're enjoying your new glasses! Look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Attention to all those who would like…
Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.
25 november 2024
Omdöme utan inbjudan
Svar från Lexxola
Hi Paul,
Thanks for taking the time to leave us a review. We’re really sorry for any frustration caused by the customs fees. Orders to Europe may be subject to customs charges set by your local authority, which are outside of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please let us know via customerservice@lexxola.com.
Olivia from the Lexxola Team x
Incredibly helpful quick and friendly…
Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.
15 november 2024
Omdöme utan inbjudan
Svar från Lexxola
Hi Laura,
Thanks so much for taking the time to leave us a review, we look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Great customer service
Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.
31 oktober 2024
Omdöme utan inbjudan
Svar från Lexxola
Hi Natalie,
Thanks for your lovely review, we really appreciate it. We're happy to hear Emily could help and hope to see you again soon!
Olivia from the Lexxola Team x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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