-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Se mer
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Se mer
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Se mer
Företagsinformation
Skrivet av företaget
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Kontaktuppgifter
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Storbritannien
- support@letsdothis.com
- www.letsdothis.com
4,1
Bra
1 tn omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
An address query
I had an address query and Manuel was onto it immediately and solved my issue straight away.
Thank you Manuel, super happy with your fast service 😊
11 juni 2025
Omdöme utan inbjudan
Amazing customer service
Just had amazing customer service from Manuel who understood my situation and helped me to resolve my query without delay. I am looking forward to attending my first Let's Do This event and will provide another review based on that.
10 juni 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, Frankie was prompt and super helpful!
9 juni 2025
Omdöme utan inbjudan
Top notch customer service!
I had a hiccup with my online entry so I requested assistance. They responded and got my issue figured out. Great customer service!
4 juni 2025
Omdöme utan inbjudan
Frankie very responsive and happy to…
Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you register in a race it uses a logged in name or Run Thtough name not quite sure which but it wasn’t my name on the run entry ??? They will amend errors for you and communication is easy but the app needs work - even logged in I couldn’t view my run even using thr code?
24 maj 2025
Omdöme utan inbjudan
Great company and quick to respond and…
Great company and quick to respond and make changes when necessary. Great way to enter events and keep everything together.
3 juni 2025
Omdöme utan inbjudan
Excellent Customer Service
Excellent Customer Service
Had a small issue with having to change team members and struggled to do this online. The customer service advisor sorted this all out very efficiently for me. Thank you.
29 maj 2025
Omdöme utan inbjudan
Brilliant to deal with
Great company to deal with. Races are great and any any support questions answered quickly.
Good company.
28 maj 2025
Omdöme utan inbjudan
I registered for my group event but…
I registered for my group event but struggled to add the other participants. As soon as I heard from Frankie, who was patient and provided clear instructions I was able to work out what I was doing wrong. Looking forward to the event. Thank you Frankie :)
21 maj 2025
Omdöme utan inbjudan
Very responsive and quick to solve the problem
Very responsive. Of course it was AI at first but that means almost instant responses for the common queries, and the AI knew when it had to pass me over so the process was seamless.
I've been on so many AI support desks where you simply can't find a way to ask a more detailed question. Very happy!
21 maj 2025
Omdöme utan inbjudan
Ticket purchase fails (repeatedly)
Same issue as others - repeatedly bounced out of the race registration for the Hackney Half 2026 (tried 2 different devices). Filled in all the details and the purchase fails on the final step - payment.
Clearly something doesn’t work on the website!
20 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi Ben,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Terrible, utterly hopeless website, impossible even to pay for parking without immense agravation
Everything goes wrong on this hopeless website almost impossible to use.
20 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi Paul,
Thanks for taking the time to leave your review and sorry to hear you have been having issues.
I can see you have been having a conversation with out Customer Support team about your booking and it looks like everything has been sorted for you.
If this is not the case, then please do reply to our latest email or contact us on support@letsdothis.com
Make bookings work fairly and efficiently
Like many others, I was drawn into a process that seems like surge pricing, even if it may not be by design! In all 3 attempts to book a ticket for Hackney Half 2026 on 19th May, I was bounced out at the point of paying for a ticket. And then what is offered is Premium Entry, £150. Very disappointed!! An awful pill to swallow after a great day running in 2025 HH. I hope you can fix this for me ...?
19 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi John,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Awful
Awful! As a Hackney resident, 10 years participation in the HH, signed up to the early list, no chance of a ticket unless I wanted to spend £150 for a ticket. This is not Hackney!!
19 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi there,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Excellent communications and customer…
Excellent communications and customer service!
16 maj 2025
Omdöme utan inbjudan
Trying to enter 2026 Hackney Half
Trying to enter 2026 Hackney Half. Entered my information 3 times as screen kept freezing. Eventually got through to “Click for payment”, clicked and got kicked out. Then all tickets sold. Not great!!
19 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi Greg,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Tried to sign up for Hackney Half on…
Tried to sign up for Hackney Half on dot of 1pm, twice for two ticket issues. By the time I finished filling in the lengthy form I was told that the price was 'unavailable'. Filled in from start for next 'drop' (stupid American terminology) at great length, same thing. This feels nearly like surge pricing.
Anyway either the application is defective and/or badly written or surge pricing. Given up since I'm not going to pay over £100, going to run springtime in Brighton instead. Since I'm 74 that's goodbye Hackney Half 'forever' probably.
I'd give them zero or minus if that was an option.
Now have a blah-blah-blah reply, 'stable experience', 'truly sorry'. I'm a tech person, started in 1976, so the reply is rubbish, simply if one is allowed on and starting to enrol, it should successfully finish, that's the ACID database thing, however the tech-bros and marketeers of letsdothis haven't understood this very basic (and fair!) idea.
I'll be after them now, meanwhile I'm running in Brighton which has a better process.
31st August 2025
Just to add insult to injury they've just sent me an unasked for, breezy email saying (after this signal failure) they've 'saved' a place for me at a 'price' of £105. Many of the other local runners hate them now, eventually it'll be an event for hipsters and poshos. I wonder how much profit too?
19 maj 2025
Omdöme utan inbjudan
Svar från Let's Do This
Hi Hugh,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Frankie was awesome
Frankie was awesome! So fast and solved my issue! Thank you!
16 maj 2025
Omdöme utan inbjudan
I registered for an event and didn’t…
I registered for an event and didn’t receive my confirmation was my registration number. One quick email and within hours Frankie provided the confirmation number. It was very easy to work with this company.
15 maj 2025
Omdöme utan inbjudan
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