Easy online booking with quick response. Service is well organised and clear instruction provided for access. You will also recieve a reminder email to ensure things you need to prepare before boardin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our crossing with Lepetexpress was great. The whole proccess, from the booking to the actual journey, was very smooth and conducted in a efficient manner. Also,there was their punctual and kind suppo... Se mer
IF YOU CARE ABOUT YOUR PET AND THERE WELLBEING DO NOT USE. They refused to turn on Air Conditioning during a heat warning/advisory because it costs too much money and uses too many bars of fu... Se mer
Företaget har svarat
Lepetexpress is such an important business, helping people like me, who doesn't drive, take their pets across the channel. Everything is so well organised and my pet and I felt completely safe and sec... Se mer
Företagsinformation
Skrivet av företaget
Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00
Kontaktuppgifter
Smarden Bell Road, TN26 0SY, Ashford, Storbritannien
- +44 03301139527 or USA (415) 874-1255
- enquiries@lepetexpress.com
- www.lepetexpress.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Recommended to all first-time pet-travellers
My kitty and I took a long journey from Turin to London through Nice, Paris and Calais. And I would admit the most relaxing part of it was with lepetexpress!
Brenda was very experienced, precise, responsive, and super kind all the way, from the reservation to the doc preparation, pick-up, doc presentation at the border, etc. She was quite a sociable person, which not only made me feel at ease in communicating with her and other passengers, but also made the time fly as we were waiting to go through the eurotunnel.
Not to mention that this is the most convenient solution for solo travellers, I would highly recommend lepetexpress, especially to all the first-time pet-travellers.
Best wishes Brenda!
Love from Lenni and Mehrnoosh
Great experience Calais to Ashford
Great experience from booking to service and travelling. Seamless, professional, comfortable and helpful. Highly recommend, I'll be back :)
Thank you Brenda !
A smooth trip with our furry friends
We travelled with Le Pet Express from France to the UK as there are no better affordable and accessible services available (what a surprise!). The trip was very smooth, and the dogs & cats in the van were well-behaved. Brenda is evidently passionate about her work and treats the passengers and their furry friends with respect and care. Highly recommend!
AMAZING service and such a good price!
Incredible service and a really, really fair price. Brand picked us up (the owner) and made it the simplest, easiest process. I traveled solo with my dog and was so relaxed.
She checked Molly's paperwork beforehand to alleviate any worries about border issues and made sure we were prepped for each step of crossing the border. Each step of the way, she explained exactly what to expect and was so very attentive and kind! My pup did great and I was able to relax in very comfy chairs. We are so thankful for the service! The pet spaces are clean and spacious and the humans seats are very comfortable.
Thank you Brenda and team for a fantastic experience!
Wonderful service
Amazing work and very helpful also understanding and polite will continue to use this services for a long time can't wait for when my mom and my cat are picked up
Great customer service!
I had to cancel my booking for various reasons and the staff at Le Pet Express were extremely understanding and helpful. The fee was refunded without question and the money appeared back in my account within a couple of days. I wouldn't hesitate to use them in future if the need arises.
High standard pet taxi service!
I’d like to thank Brenda and her great service with LePetExpress! She provides easy and well organised service without any stress! Highly recommended! Definitely will use this again! Thank you Brenda for making my dream come true 🫶 now I live with my little doggy together!
Couldn't be happier with the service…
Couldn't be happier with the service from Brenda & LePetExpress. Brenda is a lovey lady and she took all the stress out of crossing into France with our two cats. We would certainly use again and we highly recommend the company. You can even send your pet's paperwork in advance and Brenda will take a look and make sure it's all in order.
Le Pet Express is FANTASTIC!
Le Pet Express is FANTASTIC!! I am so grateful I found Le Pet Express and had an outstanding experience bringing my dog from the USA to the UK via France. My small dog travels with me often and likes going under the seat in a bag. When I found out I was relocating to the UK I spend hours researching how to bring a dog to the UK without flying cargo. I discovered Le Pet Express after reading about it on someone’s blog. The website is very user friendly and specific. I corresponded with Le Pet Express prior to booking and received prompt, friendly, and detailed responses. It was easy to book and I received email reminders prior to my booking. On the day of the journey I arrived at the train station 1.5 hours early (due to my train arrival from Paris) and met other people also using Le Pet Express which made the time pass quickly. Before boarding the bus our paperwork was thoroughly checked so to avoid any problems at the border and our lovely driver clearly explained what to expect regarding the journey, border crossing, etc. My dog was with me the entire time and could see me from his large built-in cage on the bus; even relaxed during the journey. I will always use Le Pet Express to enter the UK again!
It was so easy!
It was so much easier than I thought it would be. The service is amazing, well prepared and helpful. Will definitely use Le pet Express again in the future.
Brenda was amazing!
Brenda was amazing!! She has lot of experience with pets, and the van is super comfortable both for the pets and the humans.
Amazing Service
My experience with Le pet Express was fantastic and stress-free. The booking process was simple, and they kept me informed at every step of the way. Our driver Brenda was wonderful. She kept us informed at every stage of the adventure.
Traveling, especially with pets, is stressful, and this company appears to understand this and takes excellent care of its customers!
Was not allowed to board
I had booked to go on the pet express with my dog however when I turned up I told that I could not board as my dogs vaccination was over a year old however after consulting a vet a few days later I was told that I actually was able to travel as type of vaccination that my dog had was valid for 3 years and that he was fully up to date.
It is the most professional company…
It is the most professional company with the greatest service. Brenda is very professional and responsible person and I can say that you will have the best experience with her and her service.
Would use again
The process was very clear, and we knew we were in good hands bringing our dog with us into the U.K. Professional, trustworthy service!
Excellent service
Excellent service thank you. Everything is extremely well-thought out and organised.
Really smooth, friendly, well organised journey
A huge thank you to Brenda and Le Pet Express for facilitating an incredibly smooth journey to and from Paris. Brenda was absolutely brilliant- everything was extremely punctual, she kept us informed at every stage of the process, seamlessly managed all the tickets/paperwork for us, and was super friendly and professional throughout. Highly recommended!
Efficient, reassuring and capable.
Efficient, reassuring and capable.
3 words to describe Brenda and the very long/tiring journey pet owners have to endure to cross from France to London. My dog Marty and I were lucky enough to book LePetExpress a couple days beforehand due to a cancellation. We arrived to the mtg point exhausted after a 7hour flight and 2 trains however Brenda provided the reassurance we needed. She even managed to provide advice with what could have been a disastrous tapeworm timing error on my Vets part.
Pro tip: even if it’s a last min booking (like mine) send paperwork to Brenda for review!
Happy to book LePetExpress again, please please keep your pricing as cost efficient as possible!
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