Easy online booking with quick response. Service is well organised and clear instruction provided for access. You will also recieve a reminder email to ensure things you need to prepare before boardin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our crossing with Lepetexpress was great. The whole proccess, from the booking to the actual journey, was very smooth and conducted in a efficient manner. Also,there was their punctual and kind suppo... Se mer
IF YOU CARE ABOUT YOUR PET AND THERE WELLBEING DO NOT USE. They refused to turn on Air Conditioning during a heat warning/advisory because it costs too much money and uses too many bars of fu... Se mer
Företaget har svarat
Lepetexpress is such an important business, helping people like me, who doesn't drive, take their pets across the channel. Everything is so well organised and my pet and I felt completely safe and sec... Se mer
Företagsinformation
Skrivet av företaget
Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00
Kontaktuppgifter
Smarden Bell Road, TN26 0SY, Ashford, Storbritannien
- +44 03301139527 or USA (415) 874-1255
- enquiries@lepetexpress.com
- www.lepetexpress.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They are just the best!
Great service - Friendly, clean and reliable :-)
It is so hard to travel back to the UK with a pet, when you are a foot passenger, and it is usually a lot of stress for the animal and for the owner. Le Pet Express provides a fantastic service crossing the channel with maximum 5 animals on board. Pets are locked in a kennel but you can sit next to it which make it better for the animal.
The service is also punctual, reliable, the van is clean and Brenda is very friendly . I will be using this service a lot :-)
Helped relocate my cat from India
The best way to relocate your cat from India to the UK is using Air France with a "pet in cabin" and then booking with Le Pet Express for their excellent service. Brenda gave detailed replies to my questions and Chris keenly guided us as we travelled from France to England.
Great Experience !
I used Le Pet Express to get to England with my cat because I don't have a car and couldn't rely on Blablacar because of the risk of cancellations.
I'm very happy with my experience. Brenda is responsive by email to answer my questions and Chris (the driver) is very friendly and fun.
Be careful, though, about the luggage you take with you! Find out beforehand how much space is available, as the minibus has no hold or trunk.
Great service
Great service, we were informed in advance of what was needed to travel with our cat, including paperwork. Brenda picked us up in Calais well ahead of schedule in a very comfortable van. Brenda drove us through customs clearance. Travel via eurotunnel quick and comfortable, once we arrived in Ashford we continued by train. Very positive experience
2nd Leg with Lepetexpress
I engaged Brenda again for the second time because I knew I could trust her, so she did it again.
Thank you, Brenda; well done!
Kind regards,
Francesco
Great experience with a professional !
An amazing trip with amazing driver of the company
My dog Lucky and me have a very amazing trip with Chris and all the others “parents” of little friends.
Chris is very funny and friendly person but, in the same time, he is very professional.
Travel with the people of this amazing company is the top solution for cross the border from UK and France in both the ways.
Thank you Chris for all.
Professional. Clean. Painless
Our driver arrived over an hour early in Calais Frethun station (very small place, easy to find each other) to make sure all our documents were ok and everyone was accounted for. He also seemed to have a clear idea of when and how each of us were set to arrive at the rendez-vous point. During the trip, he was very professional and very pleasant, keeping us updated constantly on the schedule and the next steps of the journey. The whole process (meet up, pet immigration, "human" immigration,shuttle, driving etc) went perfectly smoothly.
Concerning the transport, the van fits max 5 people, with ample room for pets. The cages (located on one side, opposite the owners) are clean and new. No AC (just in front with the driver) but even on a hot 30degree day, the van was very cool. The owner made sure everyone and their pets were comfortable.
Great trip, i would recommend the service to anyone.
PAWSOME AWESOME!!!
This is an amazing service.
First, I was travelling from Amsterdam to UK so needed a pet friendly place to stay in Calais overnight before our bus journey. Brenda, the owner kindly assisted by recommending a place.
Second, the pickup, the detailed straightforward, step by step information provided to prevent any problems at customs.
Third, the incredibly comfortable pet bus where I was able to sit next to my baby in comfort. Water and snacks provided for the pups.
Forth, the other gorgeous little dogs and their parents.
Fifth, the smooth, comfortable and safe journey from Calais to Ashford.
100% PERFECTION. My dog and I are so thankful for this service.
Such a great service and so attentive
Such a great service and so attentive. My dog is only six months and she was fine. Would definitely recommend lepetexpress
Best way to take your pet to the UK
Le pet express exceeded my expectations! We left on time, the bus was super clean and spacious for all passengers and pets. This was the first time travelling with my puppy and Chris made sure we were both ok! They also offered to check my pups pet passport days before the departure date to ensure there won’t be any issues at border control.
Definitely recommend.
Forever grateful!
Thank goodness for lepetexpress and Brenda! I cannot recommend them enough-getting a pet into the UK can be a grueling process and I do not know what I would have done if it hadn’t been for Brenda and her company. Thank you from the bottom of my heart!
Great pet transfer
Well organized transfer from Calais to Folkstone. The driver was very nice and the shuttle is well prepared for the pets. Pre-check of the documents from the driver is very helpful.
I will use it again for the trip back to Europe.
From booking to drop off this was an…
From booking to drop off this was an excellent service. Having travelled as a foot passenger with a pet across the Channel for the past 10 years using various methods and companies I can say with 100% certainty that this was the best crossing my pet and I have ever had. Lepetexpress was recommended to me by a friend who was delighted by the customer service and I know why. Me and my fellow passengers were well informed both in advance and on the day of crossing, all details and paperwork were handled efficiently by Chris at the Eurotunnel terminal and the drop off was smooth and organised. I throughly recommend this company that has clearly focused its efforts on providing a friendly and well informed pet and owner transport service.
very detailed information
Best way to cross the Chunnel with a pet
Great service for coming with a pet across the Eurotunnel if you don't have a car. The communication is superb and Brenda (the owner) is on top of everything. Chris (our driver) was super nice and helpful. As most of us got to the Calais Frethun station a bit early, he also came early and was ready to take us on an earlier train to England. Highly recommend!
Very efficient service .
Very efficient service .
Comfortable for the pets and the owner . Brenda and Chris are great. Maybe a more effective A/C for the summer
Perfect
Perfect service for people who need to take their animals across the channel. The staff are friendly and very accommodating and everything runs smoothly. Highly recommend !
Wonderful responsive service was…
Wonderful responsive service was provided by Letpetexpress.. Very helpful as I made arrangements to join my dog in crossing from France to England. Thus lifted a big weight from my shoulders and my worries.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








