Overall experience very good apart from delivery time as we had a few delays, 1 we agreed to but 2 were unforseen but none were company's fault, rather manufacturer. Staff at shop very helpful. Two... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very pleased with the purchase of our new dining chairs, we didn’t have to wait the 16 weeks as we were 1st told , just 12. We were contacted by Lee Longlands delivery driver, they came on time , To... Se mer
A cut above: The delivery team of Frank, Adam and Lee recently provided an excellent service to us whilst delivering our new mattress. The delivery day had been previously arranged, we received a tex... Se mer
Michelle who dealt with our enquiry was really good, polite & professional and yet understanding to our needs, No hard sell or add on’s other than what we requested went through the full coatings... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Kontaktuppgifter
224 Broad Street, B15 1AZ, Birmingham, Storbritannien
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A truly delightful shopping experience
A truly delightful shopping experience, Khanak provided professional, and friendly service. I highly recommend this store.
19 september 2026
Svar från Lee Longlands
We're delighted to hear that you had such an enjoyable shopping experience and that Khanak provided the perfect combination of professional and friendly service.
We'll be sure to pass your lovely comments on to Khanak. Your recommendation means a great deal to us, and we look forward to welcoming you back to Lee Longlands again!
Warm regards,
The Lee Longlands Team
Richard and Kane delivered our table…
Richard and Kane delivered our table today and we were very pleased with the delivery.
Very polite and cheerful and thoughtful.
Thank you Dorothy Bridge
24 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your lovely feedback, Dorothy!
We're delighted to hear that Richard and Kane provided such a positive delivery experience and that you found them polite, cheerful and thoughtful throughout.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new table for many years to come!
Warm regards,
The Lee Longlands Team
Hold On to Angelia. Sheer professionalism.
Sorry for the delay in completing this survey. I came to your Birmingham branch and was so impressed with the care,service and knowledge of your sales lady Angelia.
What an absolute gem. Her enthusiasm and kindess coupled with her people sales skills and customer service were quite exceptional. It's a big decision and expense buying a mattress. I was so grateful for Angelia's unhurried, professional guidance in helping me make my purchase. Hold on to this lady.
Many thanks. Diane Bowen
13 september 2026
Svar från Lee Longlands
We're delighted to hear that Angelia made your visit to our Birmingham store such a positive experience. Choosing the right mattress is an important decision and a significant purchase, so we're especially pleased that Angelia gave you the time, knowledge and professional guidance you needed without ever making you feel rushed.
Your comments about her enthusiasm, kindness and exceptional customer service are wonderful to hear, and we'll make sure your lovely words are passed on to Angelia and the Birmingham team.
Thank you for choosing Lee Longlands, Diane. We hope your new mattress brings you many years of comfortable and restful nights!
Warm regards,
The Lee Longlands Team
Thank you Lee Longlands
Thank you Lee Longlands. Excellent service all round, from showroom to delivery. Mandy in the showroom and Nathan, Mark and Ben from the delivery team were brilliant ambassadors for Lee Longlands. Knocks the internet shopping experience into the ditch.
24 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your fantastic review!
We're delighted to hear that you received excellent service from start to finish. It's wonderful to know that Mandy looked after you so well in the showroom and that Nathan, Mark and Ben continued that experience with such brilliant service during delivery.
We'll be sure to pass your lovely comments on to them all. We're especially pleased that you valued the personal, face-to-face experience of shopping with us – being able to see the furniture, receive knowledgeable advice and enjoy a professional delivery service really can make all the difference.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Svar från Lee Longlands
Thank you for your lovely feedback!
We're delighted to hear that you found our team friendly and helpful, and that you were pleased with the value we offer.
Thank you for choosing Lee Longlands. We really appreciate your support and look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Richard & Kane (our delivery team) gave…
Richard & Kane (our delivery team) gave us a first class white glove delivery service. Very happy with our furniture. Thank you.
23 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that Richard and Kane provided a first-class, white-glove delivery service and made sure your new furniture was handled with the care and attention it deserves.
We'll be sure to pass your kind comments on to them both. Most importantly, we're thrilled that you're so happy with your new furniture!
Thank you for choosing Lee Longlands, and we hope you enjoy it for many years to come.
Warm regards,
The Lee Longlands Team
Extremely disappointing sofa and terrible customer service
I paid almost £5,000 for this sofa and footstool, and the quality is nowhere near what I expected for this price.
The fabric looks significantly different from the showroom model and the original sample, with a much thinner and less visible pile. There are also issues with loose fabric, poor finishing, and an exposed elastic strap on the footstool.
After months of waiting and two separate inspections, a technician finally came to carry out repair, but even then, not all of the defects were addressed. The footstool was not repaired because the issue was apparently not included in the technician’s report, despite me reporting it several times.
The customer service has been equally disappointing. I have repeatedly had to chase them and wait weeks for responses, while important issues remain unresolved.
For a sofa costing almost £5,000, this level of quality and customer service is simply unacceptable.
23 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you for taking the time to share your experience. We're very sorry to hear how disappointed you have been with both your furniture and the service you have received.
We completely understand your frustration, particularly given the value of your purchase and the length of time you have already spent trying to resolve your concerns. Having undergone two inspections and a subsequent repair visit, it is especially disappointing to hear that you feel there are still outstanding issues, including the concern you raised regarding the footstool.
We're also sorry that you have had to repeatedly chase for updates and wait for responses. This is not the level of communication or after-sales service we aim to provide, and we appreciate how much this will have added to your frustration.
Your comments regarding the fabric, finish, repair process and communication will be shared with the relevant team for review. Thank you for bringing your concerns to our attention.
Warm regards,
The Lee Longlands Team
it was great to be able to view the…
it was great to be able to view the furniture, to talk to a real person who was very helpful and very honest
20 september 2026
Svar från Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that you appreciated being able to see and experience the furniture in person, as well as receiving helpful and honest advice from our team. We believe good, straightforward guidance makes all the difference when choosing furniture for your home.
Thank you for choosing Lee Longlands. We hope you're delighted with your purchase and look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Brilliant delivery guys
Haven’t been able to open unwrap the sofa yet as going to be laying flooring in the living room. The two delivery guys (Richard & Kane) were tops and super helpful.
23 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Richard and Kane were so helpful and provided a great delivery experience. We'll be sure to pass your kind comments on to them both.
We hope the flooring project goes smoothly and, once everything is finished and your sofa is unwrapped, that you're absolutely delighted with it!
Thank you for choosing Lee Longlands.
Warm regards,
The Lee Longlands Team
Smooth ordering and very helpful sales…
Smooth ordering and very helpful sales team at Oxford. Kane and Lamar who delivered the sofas were professional, polite and exemplary- thank you!
21 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that the ordering process went smoothly and that our Oxford sales team were so helpful throughout your purchase.
A special thank you for recognising Kane and Lamar. It's wonderful to hear that they provided such a professional, polite and exemplary delivery service. We'll be sure to pass your kind comments on to them and the Oxford team.
Thank you for choosing Lee Longlands. We hope you absolutely love your new sofas!
Warm regards,
The Lee Longlands Team
Had my sofa delivered by Kane and Carl…
Had my sofa delivered by Kane and Carl this morning, they did a lovely job of setting it up and took all the rubbish with them , would definitely recommend to family and friends:)
22 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your fantastic feedback and recommendation!
We're delighted to hear that Kane and Carl did such a great job delivering and setting up your new sofa, as well as taking all the packaging away and leaving everything tidy.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new sofa for many years to come!
Warm regards,
The Lee Longlands Team
Hooray for Lee Longlands in Cheltenham
Lee Longlands in Cheltenham is always a pleasure to visit. The staff are so friendly and helpful and make everything so easy. I have twice ordered sofas and they really recognise customer loyalty which is very much appreciated. When the delivery guys delivered my sofa back in 2024 they were also so helpful and friendly. A wonderful shopping experience.
21 september 2026
Svar från Lee Longlands
Thank you so much for your wonderful review and, most importantly, for your continued loyalty to Lee Longlands!
We're delighted that you always enjoy visiting our Cheltenham store and that the team consistently make you feel welcome, providing friendly and helpful service that makes the whole experience easy and enjoyable.
It's especially lovely to hear that you've chosen us for your sofas on more than one occasion and that you feel your loyalty is recognised and appreciated. We're also pleased that your delivery team provided the same friendly and helpful service when your sofa arrived.
Thank you again for your continued support. We look forward to welcoming you back to Cheltenham for many years to come!
Warm regards,
The Lee Longlands Team
Kane & Lamar did a great job installing…
Kane & Lamar did a great job installing the bed frame. Many thanks
21 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you for your lovely feedback!
We're delighted to hear that Kane and Lamar did such a great job delivering and installing your new bed frame. We'll be sure to pass your kind comments on to them both.
Thank you for choosing Lee Longlands, and we hope you enjoy your new bed for many years to come!
Warm regards,
The Lee Longlands Team
I had to change a mattress today
I had to change a mattress today, Nathan and Lee who delivered it were on time, efficient and friendly credit to your company
21 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Nathan and Lee made your mattress exchange go smoothly, arriving on time and providing an efficient and friendly service.
It's wonderful to hear you describe them as a credit to Lee Longlands, and we'll be sure to pass your kind comments on to them both.
Thank you for choosing Lee Longlands, and we hope you're very happy with your new mattress!
Warm regards,
The Lee Longlands Team
Excellent delivery service
Excellent delivery service. Arrived when they said and were efficient and tidy.
21 september 2026
Omdöme utan inbjudan
Svar från Lee Longlands
Thank you for your lovely feedback!
We're delighted to hear that your delivery arrived as promised and that our team provided such an efficient and tidy service.
Thank you for choosing Lee Longlands. We hope you're delighted with your new furniture and look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Staff helpful but not pushy gave me…
Staff helpful but not pushy gave me time to make a decision
19 september 2026
Svar från Lee Longlands
Thank you for your lovely feedback!
We're delighted to hear that our team were helpful while giving you plenty of time and space to make your decision without any pressure. That's exactly the relaxed shopping experience we aim to provide.
Thank you for choosing Lee Longlands, and we hope you're delighted with your purchase!
Warm regards,
The Lee Longlands Team
Sofa purchase …
Iv visited Lee longlands Cheltenham several times recently looking for new sofas and each time the staff have been extremely helpful knowledgeable and friendly without being pushy. I finally purchased yesterday and Tim helped me through every step of the way with fabric choices etc and the interest free credit .
It’s an expensive purchase and I have every confidence that my goods will arrive smoothly and on time.
Many thanks.
19 september 2026
Svar från Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that every visit to our Cheltenham store has been such a positive experience, with the team offering friendly and knowledgeable advice while giving you plenty of space to make your decision without any pressure.
It's especially lovely to hear that Tim looked after you so well when you were ready to purchase, guiding you through everything from fabric choices to the interest-free credit options. We completely appreciate that choosing new sofas is a significant purchase, so having the right support along the way can make all the difference.
We'll be sure to pass your kind comments on to Tim and the Cheltenham team. Thank you for choosing Lee Longlands, and we look forward to delivering your new sofas for you to enjoy!
Warm regards,
The Lee Longlands Team
Extremely helpful and professional…
Extremely helpful and professional staff. I have purchased items from Lee Longlands preiously and found them to be of excellent quality. It's great to be able to park in the centre of the city center and also have the time to really browse. As a result I purchased a sofa, dining table and chairs.
12 september 2026
Svar från Lee Longlands
Thank you so much for your wonderful feedback and for choosing Lee Longlands once again!
We're delighted to hear that our team were extremely helpful and professional, and that your previous purchases have lived up to your expectations for quality. It's also great to know that the convenient parking and relaxed showroom environment gave you plenty of time to browse at your own pace.
We're thrilled that you found a new sofa, dining table and chairs, and we'll be sure to share your lovely comments with the team.
Thank you for your continued support. We hope you absolutely love your new furniture and enjoy it for many years to come!
Warm regards,
The Lee Longlands Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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