Lavie Labs Omdömen 927

Be careful. I had a phone call with a lovely lady who told me about the £4.95 trial Matanika starter kit. I agreed to try it out for a one off payment of £4.95 and went to the website to pay on their "secure payment link".

However, this signed me up to a subscription for £44.90 every 2 months which I did not agree to.

There is no easy way to cancel this subscription. This is technically illegal with new laws coming in, in 2026 / 2027 which will require an easy "click to cancel" process.

I also tried emailing them and no one has got back to me 2 business days later.

This has completely put me off ever using this brand again.

If the sales tactic wasn't so misleading, I would have happily received my trial package, tried it out and would have bought more myself. However, after this I will never buy anything from them again and will be telling friends about my experience (who have also bought from lavie labs in the past).

If this has happened to you and you are worried about a payment coming out of your bank, as an emergency measure you can just cancel your credit / debit card with your bank and then the card details they have on file won't work when they try to take out the unauthorised payment.

I was cold called by this company several years after previously purchasing a product from them. I was asked if I wanted to try a new product for free. I was driving at the time, but agreed to give it a go. I was advised I would only pay the postage. If I liked the product after my months trial, I could have it at the discounted price of £44.90. I noticed after 2 weeks that the money was about to leave my bank account. I contacted them to ask them to cancel the transaction as I had not reached my trial period end, or made the decision whether to buy any more of the product. They assured me that they would. I also contacted my bank, who advised they couldn't refund the payment until it had actually left my account.
I then received a call from a different member of lavie labs offering another option of products to "make things right".
I was on my lunch break at work, and in a rush to end the call. The guy gave me lots of bumph on the products and how good they were. I asked him to email me the info so I could peruse it when I had more time. No email arrived.
The next day, I noticed £50 left my bank account along with the £44.90! Then a years worth of products arrived in the post.
I contacted them to say I wasn't happy that all this was rushed upon me. I expected to get the email first. The guy assured me he had sent the email, I didn't get it. He said he would resend, I did get it after the third attempt.
I asked to return the items, as these were going to cost me over £500 paying for them monthly. It cost me £21 to return! I did get a refund of the initial £50, but not the £44.90.
Their products may work, I don't know, but they need to be more transparent on their sales tactics.
I would avoid them purely because of this.

Would not recommend this company finally got a refund through my credit card company and I refused delivery

Someone called me and emailed me. When I call the number back it is constantly busy. This is clearly a scam. I want to know where they got my information from. I have emailed but yet no response!!! Please explain where you got my details and why the person never got back to me.

I have written repeatedly to ask them to stop charging my mum with Alzheimer's over £100 a month from both her email and my own. They have not for 6 months. She's no longer recieving products, just charges. No response. Awful.

Easy to order.
Fast delivery

I’ve used this for a number of years and I wouldn’t use anything else. It’s the only product that truly works for me!

Love it long time I used Fast and safe results appear, leaving the skin smooth and pleasing.❤️

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredients. I indicated that I needed to leave the call for a meeting but she went on and on until I had to just hang up. Dreadful.

I am so happy with the chat I had with Rob today. He is so very helpful and kind. Customer service with Rob is fantastic and I can’t wait to receive my products the he advised and recommended for me. I know I will be chatting to him again.
Well done Rob.

From Sharon Joyce.

Awful rubbish do not recommend! CEO Is rude as well

The Matanika Age Defying cream is the best product my wife has used and now will not use any other product.

I absolutely love these products I have been using forever and will keep doing so. I recommend all products it's like a mini face-lift after 2 months of use. Brilliant stuff!

I highly recommend Lavie Labs! From the products to the customer care, they really are second to none. No hard sales pitch, just kind gentle understanding of women of a certain age and their needs. I started with the Matinika cream and the ou la la serum on a 30 day trial and I could feel the difference in my skin more or less straight away. For a woman of 49 who has always suffered with her skin, it was a great feeling, as I had been sceptical. I am now using the full range of products and already feeling even more of an improvement to the texture, condition & appearance of my skin. I've actually gone out without makeup yesterday and a friend said, you look well! That's never happened, people normally ask if I'm poorly if I haven't got a full face of makeup on.
My advice to anyone unsure of trying is to give the trial a go, you only pay the delivery and if you don't like the results you can cancel the subscription. I have all the full range and couldn't be happier. Give the guys a call, they are all just so lovely & helpful

Super quick delivery..
Lovely moisturiser,woyjdnt use any other.

I had a phone call this afternoon a man saying he was from lavie labs and that id showed interest in the website? Ive never heard of them he wanted to send me a sample of cream they do asked what skin type I had and said he would throw in a serum for me to try and sent me email which he then asked me to look at so I did he then went on to show me around website whilst on the phone to him so he said I will put both in the post for u but I would have to pay postage of 4.95 so I got my card and gave him details he then said the sample would last for 20 day to then see if I liked it and then this cream would be 44 pound to me as the rep is 59 pound I said I was happy to try and give feedback he then asked would this be something id keep up and I said yes cause I do keep up with my skin care so put phone down and had shower when I got out I looked at the email he sent and it had signed me up for a subscription that 44 pound would go out in 21 days I never signed up for subscription but I see this as a scam anyone in there right mind love to try free samples u can see for urself then if u like items or dont . This is very misleading and im going to look into this further . I emailed and got my 4.95 refunded hopefully they dont try taking anymore this is just a warning to everyone .

I love the face cream and the order always comes really quickly

Nice customer service agents excellent face cream for hydration fair price for bulk buy with large discount