Lastminute Omdömen 

Le 26/07 je réserve un séjour pour deux personne, pour un départ le lendemain.
Aucun probleme pour le vol.. mais arrivés à l'aéroport à 22h30 notre navette n'est pas présente, en effet personne n'est la pour nous accueillir. Après de nombreux appel (et certains sans réponse car agences ouvraient le lundi à 8h), nous avons décidé de prendre un taxi. Étant donné que l'hôtel est a 2h de route nous avons dû payer 180€, arrivés à l'hôtel lastminute avait envoyé notre réservation à 22h30 donc plus aucune chambre n'était dispo. Le personnel de l'hôtel, nous a gentillement logé autre part à 3h du matin.
Je ne recommande pas !
Aujourd'hui je passe pas mal de temps au téléphone pour être rembourser du taxi mais on me dit qu'il fait remonter les faits...
de plus, nous repartons vendredi et ne savon sur pas si quelqu'un sera présent pour nous amener à l'aéroport.
Je vous déconseille lastminute !

@Goldcar @lastminute_com @goldcarcares Big scammers with hidden charges. Do not trust you will be overcharged without notice by giving your card details. @ShareThis

Le 4 octobre 2017, nous avons réservé sur le site internet LAST MINUTE des vols Aller-Retour Bruxelles - Milan pour 9 personnes par BRUSSELS AIRLINES. Aller le 29/12/2017 - Retour le 02/01/2018.

Le 19 octobre, nous recevons un message de LAST MINUTE nous disant que le vol retour était annulé et nous proposait un vol le lendemain 03/01/2018 ou un remboursement. Devant reprendre le travail le 03/01/2017, nous avons demandé le remboursement du retour annulé par Last Minute et avons acheté un vol Milan - Bruxelles par internet chez BRAVOFLY pour la même date du 02/01/2018 pour un montant de 897,99 euros. (Bravofly : groupe LastMinute).

Quelques jours après, alors que nous avions demandé le remboursement à LAST MINUTE, il nous a été répondu que pour finir, le vol était rétabli et que le vol ne pouvait pas être remboursé.

Depuis, malgré des heures passées au téléphone, et des courriers et des mails de réclamation, nous n'avons pas eu le moindre remboursement. Sans réponse pertinente de la part de LAST MINUTE, je viens d'ouvrir un dossier auprès du Médiateur Tourisme et Voyage.
Sauf si un remboursement et un dédommagement arrivaient aujourd'hui (on peut encore rêver), je ne retournerai plus chez Last Minute !

Prenez 1 minute pour lire cet avis, un de plus, avant de choisir LASTMINUTE.

Suite à mon avis négatif et tous les problèmes rencontrés avec le voyage. Lastminute m’a bien contacté mais grande surprise : nous ne pouvons Rien faire Monsieur !!!!!!!
Alors qu’ils savent que le vol retour aura les mêmes problèmes qu’a L’allé Ils ne peucorien faire !! Avec retour écrivez nous !!!! Mais quelle honte cette société !!!!
Surtout ne passez pas par Lastminute les prix ne sont pas plus intéressant qu’en agence et en plus aucun service pour régler les problèmes !!!!

just dont bother, in the long run this site will cost you money, poor service and they do everything they can to deflect you. the very second i payed i realised the wrong outbound flight had been pre chosen, have now had to book an extra flight with the airline, not happy, cost me an extra $100

Update - See the reply below, no way to contact them? I was given a few ref numbers but just so you know who i am here are the details

Confirmation/Ref: YQBHRQ
Booking ID: UAVPVV
Ticket # 7955744321010

So quick to ask for CC details but hardly anything in the way of confirmation before you pay, thats not fair. I had to instantly call the airline who said it was not their problem and i should call Lastminute.com, and you guys dont want to answer, dont even have a proper email to send through quereys, all you do is bounce people around your site.

I want my order cancelled, this is a disgrace

Terrible experience so far, booked return flights for a summer holiday all my family including my new baby who was due a few weeks after booking. I phoned and was told it would be simple to update them with the new name and date of birth of my daughter. I had to make lots of long calls to them (in Pune, India) most of the time waiting 20-30 mins to talk to someone and sent them a scanned image of my daughter's passport. 3 weeks later when we were about to fly I found out they hadn't bothered to do anything! I'm now away on holiday trying to sort it out before the flight home......they just told me to cancel her ticket and book again!!!!! This company are sharks, completely incompetent, chocolate teapots, chocolate fireguards. Never, and I mean, never trust them, please!!!!!

Extrem schlechter Kundenservice. Sprechen brüchiges Deutsch und sind total inkompetent.

I am extremely disappointed in the service I have received from Last Minute. I booked a hotel on their website and then realised that I had put in the incorrect dates so I called them within 2 minutes to make the changes. They contacted the hotel who agreed not to put through any penalty rates to make the change in dates and that I could either select a 1 bedroom apartment for similar value or upgrade to a two bedroom dual key unit which was $1618. I then asked them to make notes on the file about the discussion and said I would think about it. They said they would. I called back the next day. Last Minute had to contact Castlereagh Oaks to reconfirmed what was arranged the day before as notes had not been made on the file. When they contacted the hotel Castlereagh Oaks decided I could upgrade from my two bedroom unit at $963. I would only be charged for the difference between the two prices however the Oaks Castlereagh now decided to add on a penalty of $50 which Last Minute decided to give me a discount for. Last Minute made the booking. I then checked my credit card later that night only to discover I was charged $963 plus $1618. I phoned them immediately. They then said that they had to listen to the telephone messages to see what has happened but not to worry that the matter will be resolved and I would receive my money back. I then received an email saying that I sent a copy of my back statements from another email address not registered on the system and that I would have to start the process all over again. I then called Last Minute to resolve the matter. They contacted the Oaks Castlereagh again who now decided that I have two bookings with them and that they were not prepared to cancel either of them. I am so disappointed as I am now out of pocket $1618 plus $963. Last Minute has yet to come back to me to resolve this. I am so upset about this as money was taken from my account without authority and now I have to spend endless hours on the phone trying to resolve this. I am also disappointed in the attitude of the Oaks Castlereagh who are taking advantage of the situation.

Do NOT use lastminute.com I was left stranded in Hue, Vietnam as the hotel I booked was closed for renovations. My first night as a solo female traveller at 7pm with no room in Vietnam... I contacted lastminute and they said they are waiting for a reply from the hotel about it being 'fully book'. THEY DIDNT EVEN READ MY EMAIL!!!! It is CLOSED!!!! Not fully booked.

Moral to the story... Don't use lastminute.com ... Read the many many horror stories...

12 November booked 3 flights from Brisbane to UK January to visit family. 3 days later get call advising my mother terminally ill...need to get home fast. My flights are refundable so cancel booking, try to book again to leave then next day but no flights available so end up travelling with another airline. I receive email confirming original booking cancelled - airline Policy is up to 12 weeks wait for refund....ok now 12 weeks has passed and no refund received. When I email customer service chasing it up they ask for copies of my Bank Statements to prove the refund was not received....what? Not sending my private information to a complete stranger... Not my responsibility to prove I didn't receive it...try proving you did refund it? I've just gone through a bereavement...can't believe after 12 weeks I now have to start fighting for my money....

Booked a hotel 4 months in advance on this site. 2 weeks before the holiday we received word that the hotel had relocated us to one of their other premises outside of the CBD. This initial mistake was not the fault of Lastminute - but their utter lack of assistance and support in rectifying this matter was shocking and disappointing.
After a week of multiple phone calls and emails requesting assistance with being returned to our original hotel location, Lastminute authorised the cancellation of our entire booking without our permission, leaving us without a place to stay one week before our departure date.
After acknowledging their mistake and promising to fix the problem they ceased all contact, refusing to reply to emails and leaving us on hold on the phone for long periods of time before just hanging up on us while promising to transfer us to their 'escalation team' or 'relocations team'. I cannot emphasise strongly enough how unacceptable this experience was.

Had a problem with my booking and the Customer Service Team based in Milton QLD were been beyond awful. They refused to give me the name of anyone on the reservations team at the hotel I was staying at, completely misunderstood what the issue was and proceeded to send me terms and conditions with every email rather than answer any of the issues I had raised.

This company does not even have a code of conduct/complaints procedure and the staff, when questioned for these documents, again sent through terms and conditions.

Benjamin (Ben) at Lastminute QLD was also particularly delightful shouting down the phone, talking over customer concerns and then finally hanging up mid-conversation.

After dealing with the hotel directly I have resolved the issue in a timely and professional manner. The hotel reservations team have even commented that they find it 'ridiculous' that Lastminute would not give out a contact name.

Please cut out the middle man and deal with the hotels direct, its worth paying the extra money not to have to deal with these monkeys...

se borne à vendre - ne connait pas les produits - attention une fois sur place si vous avez des problèmes ne vous aide absolument pas - impossibilité d'avoir des chambres de bonne qualité vous serez toujours logé dans des chambres médiocres - ne tient absolument pas compte des critiques négatives émises - JE NE RECOMMANDE PAS très mauvais voyagiste !!!!