Lastminute Omdömen 

Booked a return trip from Paris to Singapore (via London) with family through LastMinute on British Airways. Flight due End of July/ return August 2020. Current restrictions in Singapore viz Covid, will not make the stay possible. British Airways reimbursement policy for trips btwn 14/03 and 31/08 is clear whatever channel of booking. In addition, the return leg of my trip has now been cancelled giving me a legal right for refund. I was made aware of the return leg cancellation by BA and not Lastminute when calling British Airways... as Lastminute was unreachable and not receiving such info from Lastminute. I have asked Lastminute on 18th of June for a cancellation. Since then no answer from Lastminute. My last minute account is blocked indicating that my request is “work in progress” and/or that I can call their helpline. I tried the French customer line more than 30 times over the past weeks staying on line each time btwn 15 to 30 minutes. I even felt the necessity to go to their Paris and Clichy Office... no body. Impossible to reach out and clearly no reaching to me on material elements of my trip. Of course very unhappy. Is it done on purpose? The consumer protection law and the cancellation of my return leg should give me a solid legal ground.

Wish I could give 0 stars. I understand covid19 made thing difficult for them but there customer service is BEYOND shocking. Have been trying to arrange a refund for a room they double charged me and cancelled without consent since March now.
There email seems to go in circles same 5 standard replies then they ignore you. So you stqrr the chain again to get the exact same replies and so forth and so on.they claim they try to call but there is never a miss call or a voicemail. They did call one time back at the start of April but that was at 1.27AM on Easter Sunday....
Scam of a company. Has used covid19 as an excuse to keep customers money and treat them like dirt

Booked a hotel which declined the booking due to Covid. Cancelled with lastminute within ten minutes, but still no refund after 2 months. Spoke to them on the phone and by email and they just lie about progress and tried to make me take a voucher. Awful experience.

So hard to receive a refund for a flight cancelled by them because of covid even when my mother in law has passed away whilst waiting for a new flight to be offered. A refund has now been processed and l should see in my account within 40 days. Why so long when transfers are the next day. Don't be fooled with the .com.au as they are an American company who do not adhere to the same rules as Australian companies

All was going well until COVID then despite me requesting cancellation or rescheduling two weeks prior (Early March) I could not get in contact with this business.
Over the next two week, after trying more than ten times I gave up. Requested a call back. It’s now May....still no contact

I was told by one customer service in Jan that I supposed to receive $825 voucher for compensation of my over $2000 lost in hotel. I only received $200 so far. The others refused to credit the test voucher. I have been emailing and calling for over two months but never get any answer. Where is my rest $625 voucher?!

I booked a flight with Lastminute.com having looked everywhere else. No flights where available with any other company so I was surprised that they had one available, booked in good faith though as a large company. Money was taken immediately from my account. An hour later they said there was no flight available and it would take up to 15 days to get my money back!! An absolute scam!!

Reviewing Lastminute.com.au hotel booking website. I contacted lastminute over one month from my booking date to cancel a an airport hotel booking in Australia. After a week, they replied with “ The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded...,I hope you understand the matter”. No I do not. I had to change due to changes in Government policy. I have them adequate notice. The companies greed and lack of service should come back to bite them. Avoid last minute at all costs and go with the many competitors available.

I would like to say a big thank you to Lastminute.com, Resolver and special thanks to Oscar and Miky. I had a problem and it was resolved, regardless that the Spanish Travel Agent was reluctant to help and even twisted the facts. I really appreciate professionalism and kindness of Resolver team, who truly care about people! Well done!

Kindest regards,
Anna Deer

I booked my flexible ticket with this website and I am unable to send cancel or change request. Either they should provide 24/7 customer support or support via email but there is no customer support email id. I have called them to change they said I will be receiving an email 18 hours gone I didn't receive an email. Finally, they will say the booking was not within the cancellation period.

The most unscrupulous company I have had the misfortune to deal with. Advertised and sold a holiday to me online for a 5* resort with a half board offer, however upon confirmation we were informed it was in fact room only. I raised this issue with them six days ago and still awaiting an update or clarity on the issue. We are due to travel in 8 days, but at present whether or not we are going on a holiday is unconfirmed. Awful experience, inaudible customer relations team who are ineffectively trained to deal with customer complaints and recite the same lines.. 'someone will get back to you.' Fairly shocking this company is business and I will be following up with legal representation citing the Package Travel and Linked Travel Arrangement Regulations 2018 (The Regulations) implemented in 2015 under EU's Package Travel Directive. They are in breach and also false advertised a holiday with no effort to resolve, breaching a further regulation under the Unfair Trading Regulations 2008.

When everything will be finished-will delete this crap from my phone straight away!;(...Lastminute + Raynair = STRESS, HEADACHE and spoiled holidays!...

CALL THE AIRLINE TO GET YOUR CONFIRMATION!!!! worst customer service ever and none of the numbers are valid. This is a horrible website and I will never ever use it again.

Ticket was emailed within minutes while on the phone at great savings compared to booking directly from the airliner

Valeed did a great job.

Highly Recommended

Booked 5 flights via Last minute. Received an email stating that they were awaiting confirmation from the airline.
After a couple of hours I called Last Minute and, having read the reviews, was expecting the ''run around''.
I was put through to James who was polite and understanding. He explained that their system was still trying to get the required confirmation but asked if I could hold on the line while he did it manually. This was done speedily and efficiently and confirmation that the tickets were booked emailed immediately.
Ticket price shown on the airline website (of course I checked it) £656.00
Tickets purchased through Last Minute £359.00 for an identical itinerary. Total saving £1500.00. These agencies obviously work on very tight margins and the call centre operatives probably spend their whole working day sealing with irate phone calls. Be understanding and courteous and YES you can save ££££££s So I say.... Full Marks to Last Minute and a big THANK YOU to James.

Customer service is terrible avoid at all costs

Des voleurs n'y aller jamais.
On vous dit que l'on vous rappelle.... et bien rien...
J'ai perdu 3500 euros et pas de voyage.
Je ne vais pas en rester là.
Si last minute lit ce message... je vous ai déjà donné mon Id
1259475058

Voici leur réponse toute faite et valable pour tout le monde.
Hors le vol n'a pas été annulé comme ils le disent, mais c'est le transfert de l'hôtel Qui n'a pas pu être fait. J'ai pris un package avec hôtel compris et l'on me dit que ce n'est pas eux les responsables de l'hôtel.
Conclusion ils ne savent pas ce qu'ils vendent.
Je ne sais pas si le billet sera remboursé mais l'hôtel c'est certain je vais m'assoir dessus. Soit 3500 euros de perdu et pas de vacances.
La malhonnêteté est à son comble...
pauvre consommateur que nous sommes....
Surtout fuyez ce site.
Si je peux aider quelqu'un a n'a pas perdre d'argent, j'aurai gagner une bataille.

UNE ANARQUE !! Inacceptable !
J’ai réservé un billet d’avion Marseille-Alger A/R du 9/08/18 au 12/08/18 il y a deux mois environ.
Je dois finalement modifier mon retour 1 jour plus tard et voit que sur le site direct de Vueling, le nouveau billet me couterai est à 75€, prix correct. Je décide donc d’appeler le service client de LastMinute afin d’effectuer la modification de de mon billet car je l'avais pris initialement chez eux, et là on m’annonce un prix de billet de 100€. Je demande alors la raison de cet écart de prix, mon interlocutrice me répond que le prix de 75€ affiché sur le site de Vueling n’est pas le définitif, qu’au moment de payer il passera à 100€, que ce n’est que le prix d’appel pour les personnes ayant une carte spéciale de réduction, soit. Méfiante mais ayant confiance en eux, je paye mon nouveau billet 100€.
Je raccroche et reçois dans la foulée ma confirmation de billet, top!
Mais, ma curiosité me titille. Je fais donc alors une simulation sur le site direct de vueling et fait comme si je souhaitais réserver sur leur site directement, et au moment de passer au paiement, on me demande la somme de 74,99€ pour régler mon vol, en payant en CB classique (MasterCard). LastMinute m’a menti.
J’ai donc essayé de les rappeler plusieurs fois, et entre les « Je vous mets en attente » sans jamais reprendre la communication et les explications complètement abérentes, LastMinute refuse catégoriquement d’annuler ma commande pour que je puisse prendre mon billet sur le site ou même de me rembourser la différence alors qu’ils m’ont délibérément menti et trompée !
N’allez jamais sur ce site, ce sont des voleurs !!!!

Lastminute , schlechter Vermittler bei Anmietung eines Leihautos Goldcar

Lastminute , schlechter Vermittler bei Anmietung eines Leihautos Goldcar Gran Canaria

Bei der Abholung des Leihautos mit Vorlage der Buchungsbestätigung von Last Minute wurden wir am Schalter bei der Autovermietung Goldcar Flughafen Gran Canaria bewusst betrogen .
Ein Mitarbeiter bei Goldcar hat uns einen spanischen Bestätigungsauftrag zur Unterschrift vorgelegt , ohne uns aufzuklären das nachträglich zusätzliche Kosten in Deutschland auf uns zu kommen . Jetzt nach vielen Recherchen mit Lastminute wird uns mitgeteilt , dass wir zusätzliche Extras gewollt hätten , für lokale Kosten , Zusatzversicherung usw. , dass stimmt nicht , diese Bestätigung ist uns zur Unterschrift untergejubelt worden . Wir sind über Lastminute enttäuscht , das wir keine Unterstützung bekommen !!!!
Wir haben viele Bewertungen gelesen !!!!!! Es gibt Fälle , die sind ähnlich wie unser !
Von der Kreditkarte im nach hinein abbuchen , das ist regelrechte Abzocke , Pfui !!!

Anscheinend reagiert Lastminute auf diesen Missstand nicht und macht dieses hinterlistige Treiben auch noch mit !

Wir fragen uns ,warum hat Lastminute (Vermittler ) überhaupt von uns kassiert . Die Buchung mit Lastminute war wertlos . Den vorausbezahlten Betrag 123,71 Euro hätten wir uns sparen können , zumal wir jetzt keine Unterstützung von Lastminute bekommen .
Dieses Treiben von Schwindlern/ Betrügern sollte zumindest gedeckelt werden ,man sollte sich von solchen Geschäftspartnern einfach trennen .

▐ An Lastminute ▌ wenn diese Betrügereien bekannt sind , hätte man uns darauf hinweisen müssen !!!!

Eine Empfehlung an Lastminute , schauen Sie mal bei Check 24 ,da wird nach einer vorausbezahlten Buchung eines Leihwagens eine Buchungsbestätigung geschickt wo mitgeteilt wird ,dass solche Betrügereien auftreten , es wird gewarnt !!!!! . Uns geht es jetzt ums Prinzip nicht mehr um den ergaunerten Geldbetrag von 366,55 Euro . Tun Sie etwas , damit diese Schweinerei aufhört .Wir werden weiter versuchen ,unseren Fall publik zu machen

lastminute has sent me a a so called typed copy of my phone conservation with their booking agent.
I will not include the whole conservation just these lines that show that;

last minute are lying and know I have a case

>''Customer called to book a weekend to Bilbao said he checked on lastminute website a deal for 566.00gbp per person'

lastminute.ie displays their price in Euros
Why would I ask for a price in GBP when the currency used in Ireland is Euros anad the currency on lastminute.ie is in Euros? Check it out

This after giving the required details;

>Agent then asked the total price has for. ( ??? this is how the sentence ends something missing here?)
>Customer said 566.00€ per person
>Agent asked 1152.00gbp correct?

Again why agree to gbp?

agent asked 1152 gbp correct
something not right here when 566 x2 =1132 + 5 for transfer =1137 why ask 1152?
and again at the end

>Agent said total price will be 1157.00gbp correct?
>Customer said correct.
>Agent asked if he can process the payment.
>Customer said yes.

Still something does not seem quite right
I have asked for the recording lets see if they agree?