General Lamps Omdömen 

Availability, price and service

Still waiting for the delivery

Ordered bulbs 20th Nov but have not received any info from them since. I have emailed and left 2 messages on their customer service answer machine and to date (5th Dec) had no response.

Price of the goods was excellent, easy to order online and delivered promptly with good packaging.

Prompt and efficient service providing exactly the bulbs that I had spent a lot of time looking for in retail venues

Bulb was broken on arrival, but no damage to packaging

Ordered on the 18th of November, but I haven’t received my goods yet. Still waiting, two weeks later.

Prompt delivery and a reasonable price

Strip lamps were different sizes still awaiting replacement lamp despite calling

I bought 4x Philips tube lights 24" to replace flickering ones in kitchen. Unfortunately they still flicker but it could be the 4x starters I bought from Toolstation? Purchase and delivery experience all ok.

Would have given no stars if I could. Wish I had checked before ordering. Lamps never arrived. Advised General Lamps to be given a tracking number. Contacted Royal Mail who thought could be a scam ?? the parcel is now missing. Contacted General Lamps to advise them regarding replacement or refund.
IT IS THERE RESPONSIBILITY by law.....No response at all. Reporting to credit card company. Will let them sort it.

As per my review below Royal Mail have NOT delivered the items. Ask them where they are not why they were late! Or is your response just to look like you are trying to help resolve the issue for Trust Pilot viewers?

The items were not received despite Royal Mail saying they had been delivered. Their proof of delivery is a picture of the inside of a delivery van.
Contacted General Lamps 4 times by phone & twice by e-mail - this is literally all they have to offer

Hello,
Unfortunately it is out of our hands once the parcel leaves us and it is the couriers responsibility now, all we can do is give you a number to call 03452 661037.

I called this number & Its an automated service which tells me the parcel has been delivered.

Further advice is to contact the seller......

I ordered five Swan Halolux Ceram lightbulbs. The lightbulbs I received were generic bulbs, rather than made by Swan. General Lamps/lamps-on-line.com have now acknowledged that the items they sent me are not what I ordered, or what was described on their invoice. They have now explained that the lamps they sent me were, 'an unbranded equivalent to our Swan one'. They have offered to refund the cost if I return the items, but I have decided to avoid the hassle. I will, however, also avoid General Lamps in future. They advertised branded lightbulbs and sent generic ones. They also misrepresented the items in their invoice, presumably hoping I would not notice. These are not the actions of a reputable company.

The original tube light I ordered was broken in the post but a replacement was sent out very quickly, which was exactly what I needed. Great customer service.

Product came promptly, within four days and securely package.
The lamps worked, so can't expect more.

I'm blown away by the distinctive light designs I received from this store – the speedy delivery and precise match to the website's images have won me over. Consider me a loyal customer with more orders on the way!

Fast, efficient and well packed.