Kingfisher plc Omdömen 

Bought a cooker hood from b&q, as they are linked. Buttons on the control unit have broken off, tried several ways of contacting them, they either make promises and dont follow through( head office in London), or just dont respond.
Awful company after care is non existent

Bought an AC unit from them. It leaks, the window fittings don't work for UK windows, the adapter for the duct doesn't fit. Cost a fortune but the quality is awful

Took kids there for a meal was very friendly, food was beautiful. Would highly recommend

Comment une entreprise ne suive pas leur service apres vente au niveau de brico dépôt carpiquet incompréhensible j ai une porte de garage rayer 15 jour de attente toujours sans réponse et maintenant on me dit d utiliser ma responsabilité civile mais ca va ou quoi vous me prenez pour un mouton site non recommander il reste irresponsable d ailleurs je vais me méfier des sécurité enfant vraiment une entreprise malveillante mr chevallier cedric

Your website is virtually unusable for someone not under 50 ,u making very hard work. There's no fitting instructions with the unit blyss A0181-09 C

I bought Staccato flooring from b&q store in the UK and installed November 2025. Do not waste your money or time. Spent over £1200 on this product it's rubbish very difficult to install and I'm taking it up and having to purchase another type of floor to replace

J’ai acheté un aspirateur robot sur le Conseil du Vendeur Brico Dépôt Thourotte (60).
J’étais parti pour acheter un I Robot, mais celui-ci m’a conseillé le Yusu Roby 580 à 329 €
Avant la période de deux ans de garantie, l’aspirateur est tombé en panne. La société Yusu, ayant déposé le bilan, Brico Dépôt Thourotte m’a fait traîner de mois en mois pendant plus de six mois pour finalement m’annoncer qu’il est impossible de le faire réparer faute de Société Yusu, et que maintenant il n’est plus sous garantie. En clair, j’ai tout perdu.
Brico Dépôt Thourotte et son siège Kingfisher se dégage de toute responsabilité. Et n’assume pas la défaillance de ses fournisseurs. Au contraire, ils la font payer à leurs clients.
Un bon conseil, si vous devez acheter de l’électronique chez Brico Dépôt, passer votre chemin. Ils sont justes bons à vendre des clous.

Just like to say a big thankyou to Rosa . Great customer service, couldn’t have done it without her help.

Don't recomend anyone gum classes for kids. No info about roles, no contract, just taking money, but if for some reason child can not go to classes-no refund!!!
They dont give chance to try-just money they interest.

My husband and I with three friends had a meal today atvthe kingfisher it was excellent food was delicious service by Pam and Adam as normal first class xlunch

Be careful, buying B&Q radiators made by Flomasta.
After installing one of their bathroom towel radiators 18months ago, the bottom of each rail was found rusting. The "contact us" email address for flomasta is Kingfisher, who chose not to respond to my query, even after sending them photographs & receipts etc. Eventually i spoke with the B&Q store (Chester) where i bought it from. They contacted flomasta, who then asked for more photos, a layout of the bathroom & ventilation location photos. They responded to B&Q stating as wet towels were put on the towel rail the 5 year guarantee is void!!! How they found out we had wet towels on the radiator i don't know, but hang on they sold it to me as a bathroom towel radiator!!
Beware of the quality of Flomasta bathroom towel radiators they are not fit for purpose - & they will not honour the label on the box stating 5 Years guarantee

How odd! After clicking on the two star link that I can't find my review despite it being published!
Oooh errr :(

A part of the worx/positec group and absolutely useless... ordered a drill though B&Q and had nothing but hassle after THEY Cancelled the order and it's been 17 days now and no drill or refund..and 35 plus emails and phone calls to both... seriously I will not use either of these again.. best avoid

cabine de douche acheté chez Castorama, servi 6 mois le fond en verre a explosé tout seul sans raison (problème connue)

I sent a message to three addresses of the company, some questions that they refuse to answer. I quote the questions,

I am interested in the plywood in the adress bricodepot.ro constructii placaj-de-lemn-1220x610x12mm. which is available in Romania in the Brico store in Cluj Napoca.
My question is,
Are the plywoods made of beech wood? It doesn't say what kind of wood it is, it only says it is made of hardwood.
Is the adhesive you use to make this plywood of animal or synthetic origin?.

Bought 10lt of 'brilliant white', Goodhome, masonry paint at B&Q. The wall had just been coated with Leylands Granocryl, also brilliant white. The difference in shade is very evident. Your paint is certainly not brilliant white, it is reminiscent of tinned ambrosia cream. Feel free to adopt this name for your white paint. Meanwhile, ask your researchers to improve the rather important "brilliant white" element, ye know, so your tub no longer gives false information as to the contents, you'll likely face legal action if you don't.
Fortunately for you, I happen to like ambrosia rice.

I ordered a splashback for my new kitchen from B&Q and my husband also order one by mistake. I immediately contacted B&Q customer service. To be honest the lady I spoke wasn't very helpful and made me feel like I was an inconvenience to her conversation she was having with another colleague (she didnt put me on hold propperly). She told me it would take 24-48 working hours to get a response regarding a refund. I was contacted via email the next day by B&Q marketing to advise my order had been dispatched and I should await further correspondence regarding delivery. My order that I tried to cancel a couple days prior, had been delivered without an email informing me of this. I managed to contact the company directly, which the lady from customer service told me wasn't possible, I got a response within 15 minutes and managed to speak to a very helpful gentleman named Greg. The customer service reciced from Kingfisher was on point. They were so helpful and reassuring. My splashback from kingfisher was beautiful and compliments the new kitchen perfectly.

Cooke & Lewis CLCGS60 Stainless steel Curved Cooker hood (W)60cm - Inox

I bought this extractor hood from B&Q about a year ago, just completed the fitting of this item, not impressed at all, fitting instructions are poor, for instance you have to space the top bracket from the wall or else the chimney cannot slip behind it? Also, as per one other reviewer, the light button only stays in intermittently, very poor quality. Also, wear gloves when fitting the chimney, as finger marks on stainless steel are hard to remove! Finally, there are no carbon filters included, something you don't find out till you open the box!! You have to pay extra as a separate item. The motor is extremely loud it's like a generator running. Tried contacting the company as well as B & Q but no outcome from either. I recommend to buy elsewhere.

Actual scammers. Please avoid this company

Update
Yes Kingfisher did respond within 12hrs, but it's all on line not direct communication with a person. So they send their 2 line comm, then you have to go back into contact seller, wait, they respond, but not actually answering my query. And so it goes on, message after message. My heater was collected by DHL by Sealey themselves, who also sent it to me (why on earth does one needs a 3rd party, I do not know, but can't order direct from Sealey). A refund was given, but the process is slow and takes days to do a simple communication about a product purchased, product damaged, refund. I will not do this again.

Don't buy from B&Q on line. I have just had delivery of a Sealey CH30 ceramic heater. All seems fine with the heater until you have to remove the front guard to remove 8 polystyrene lamp supports and card (which was upside down so looked like a plain piece of paper) which is warning you to remove supports - no proper instructions on what I'm supposed to do, so took guard off, as no other way. So Sealey, poor instructions, needs improvement.

But I noticed that ceramic plates are loose and definitely one seems broken within its support, so I call B&Q expecting top service. NO.... I have to "contact seller" on my order - not them but 3rd party - what the ???? The 3rd party, Kingfisher, has 48hrs to respond and if they don't then I have to go back to B&Q who then presumably try to get Kingfisher to resolve my issue.

So no doubt Kingfisher will not respond in 48hrs - yes I am already being pessimistic about the service I am going to receive, but there it is. But if K-F don't respond then I go to B&Q and then they have to take up the cause, but how long will this all take??? Days/weeks/months??

Not impressed at all and if I had known that this is the way B&Q work, I would not have ordered through them - why bother as they are purely a go between.

I shall update this review once 48hrs is up and let you know how good or bad Kingfisher does or does not......