Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Se mer
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the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Se mer
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My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Kontaktuppgifter
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannien
- hello@keytravel.com
- www.keytravel.com
4,6
Utmärkt
885 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Much improved since my last visit
12 mars 2026
Svar från Key Travel
Thank you Douglas, we appreciate you sharing this feedback and we are certainly pleased to hear it!
This review is in no way a response to…
This review is in no way a response to the very helpful staff who assisted with my recent travel and went above and beyond to ensure the "Academic Rate" flight price was honored, but points to significant defects in Key Travel's website that make it difficult for travel arrangers to book trips through the portal and to trust the pricing available through the site. I spent about 2 days working with a traveler to find a budget-conscious flight. When I went to book the flight, I simply received an "Cannot complete this booking" error. Reattempted multiple times before contacting Key Travel by phone - was informed that there is only one staff member associated with my institution so I would get a call back or follow-up by email. When I was called back I learned that the "Academic Rate" of $805 would not be available and the only ticket I could purchase would be over $1,700. I was informed it was an issue with dynamic pricing on Delta's end. During the 1-2 hour period while Key Travel worked on the booking, the Academic Rate did change on Key's website, but from $805 to around $855 - not removed entirely. I would've easily accepted a 5-10% increase from dynamic pricing, but a 110% increase was something I have not experienced in ten years of travel arranging at my current institution. I was very thankful that Key Travel honored the original academic rate, I suspect by absorbing the difference against their bottom line. Considering the cost to Key, I was surprised their IT team did not take immediate action to adjust the prices available through the website, but the $855 price remained several hours later.
Ultimately it just makes it very difficult to trust Key Travel's services, while working with time constrained clients and trying to honor my university's budget restrictions. I can deal with a clunky website (no ability to add DHS / TSA numbers at time of booking, etc), but not being able to trust the web portal is very challenging moving forward.
12 mars 2026
Svar från Key Travel
Thank you for taking the time to share what happened. We are genuinely sorry that this happened during your booking and we have referred this back to our technical team for review, as this is not normal and we want to ensure any problems are reviewed and fixed.
Fast and helpful response
Quick response to my query as booking the flight was important and had time constraints
12 mars 2026
Svar från Key Travel
Thank you! We appreciate you sharing how we were able to quickly support your important flight booking. We know time constraints add pressure to bookings and the need to get things resolved quickly.
Svar från Key Travel
Thank you for the 5 stars. We really appreciate you taking the time to share your feedback. It is always encouraging to know that our service has made a positive impression.
Competenti e disponibili
Sono anni che ci serviamo da loro e sono sempre efficienti e disponibili. Molto competenti del settore.
6 mars 2026
Svar från Key Travel
Grazie per la tua gentile recensione, Simona.
Apprezziamo molto la fiducia che ci hai dimostrato nel corso degli anni. Siamo lieti di sapere che il nostro team è stato in grado di fornirti un'assistenza efficiente e utile e che le loro competenze hanno migliorato la tua esperienza. Saremo lieti di continuare ad assisterti nei tuoi viaggi futuri.
The agent was very professional and…
The agent was very professional and helpful. I am very pleased with the customer service and attention to details.
6 mars 2026
Svar från Key Travel
Thank you for your review Matthew.
We are very pleased to hear that you found our agent professional and helpful, and that the level of customer service and attention to detail met your expectations. Your feedback means a great deal to the team.
Many thanks!
All the three staff members I talked to were extremely knowledgeable, helpful and friendly - thank you!
27 februari 2026
Svar från Key Travel
Great to know you benefited from our amazing team and their knowledge. Thank you for sharing!
First time to use Key travel.
It was my first time to use key travel. I appreciate very the quick reply following my queries and the design of the plaform, it is very easy to manage and to understand.
4 mars 2026
Svar från Key Travel
Hi Dib, we are so pleased to learn about your first interaction with us. It's great you found our booking tool easy to use and understand.
Anita Vu was very efficient
Anita Vu was very efficient, clear and understanding of our needs as a group traveling on long haul flights.
4 mars 2026
Svar från Key Travel
Thank you for sharing this Rosemary, we will be sure to pass this onto Anita and her manager and are pleased to know you were supported with this Group booking, as it can certainly be a stressful process!
Easy to use service
Easy to use service for booking travel and accommodation for colleagues.
27 februari 2026
Svar från Key Travel
Hi Nicola, we are pleased to hear you have found our service easy to use. We are all about simplifying the booking process, travel can be stressful enough! Thank you for leaving us a review.
Svar från Key Travel
Hi Ashraf, these are great descriptive words to hear about your experience, thank you for sharing.
This was one of the most stressful and…
This was one of the most stressful and disappointing booking experiences I’ve had. Key Travel sent me a confirmation email/letter, but the ticket was never issued. I only discovered this after contacting the airline directly — meaning Key Travel’s “confirmation” was effectively meaningless.
I then spent hours cleaning up their mess under time pressure while flight prices moved and my travel plans were put at risk. The worst part? After sending me confirmation, they tried to charge me more for the same flight — as if I should pay extra to fix their mistake. Unprofessional, unreliable, and completely unacceptable.
27 februari 2026
Omdöme utan inbjudan
Svar från Key Travel
Hello, we appreciate you sharing this feedback and are sorry to hear about the issues you have experienced. It is certainly not what we expect our customers to have to deal with. Thank you for sharing your reference number, as a result we were able to conduct a high level review, which we have now escalated to our internal complaints team for a deeper level investigation. Our Operations team will now be in touch directly to explain the process and to share the outcome. Again, we are sorry for the problems experienced and appreciate being able to look into this further for you.
Useless,slow ,ineffecient .
30 januari 2026
Omdöme utan inbjudan
Svar från Key Travel
We are very sorry to read this and disappointed to hear that you felt our service was slow and inefficient. That is certainly not the experience we aim to provide for our customers.
We would genuinely like to understand what happened so we can look into it properly and address any specific issues. As there is no detail attached to this review, we have asked Trustpilot to reach out to you to gather a little more information.
We take all feedback seriously and are committed to improving wherever we can.
Great support from Key Travel
Very helpful consultant who looked for the best deal for me. very responsive.
17 februari 2026
Svar från Key Travel
Hi Aurelie, thank you very much for taking the time to share your feedback. We are delighted to hear that you found your consultant helpful and responsive, and that they were able to secure the best option for you. Providing attentive service and good value is exactly what we aim to deliver for everyone.
Diana was awesome to work with
Diana was awesome to work with. She was prompt with her responses and my flight was scheduled within 2 days.
18 februari 2026
Svar från Key Travel
Hi Jennifer, thank you for sharing this wonderful feedback around the support you received from Diana. We will share this with both Diana and her manager.
Awful
Terrible company to deal with - only use because the employer insist on using them despite the fact that they only add a level of complexity to booking travel or accommodation. In short if you don't have to use them - don't use them!
13 februari 2026
Omdöme utan inbjudan
Svar från Key Travel
Thank you for taking the time to leave a review. I am genuinely sorry to hear that your experience with Key Travel has been frustrating, and that we have added complexity rather than making travel easier.
We work hard to support organisations and their travellers, so it is disappointing to hear this. We would really value the opportunity to understand what part of the process felt unnecessarily complicated for you, whether that was booking, changes, approvals, communication, or something else, so we have asked Trustpilot to reach out to you to gather more detail. If you are willing, please could you provide a few details. That will allow us to look into what happened and identify what we can improve.
Thank you again for your feedback.
Nice and easy does it....
.....every time (or at...... if you remember a 1980s (I think 80s) advert?!)
Simple requirement (from me) simply delivered (by you) all fantastic and more importantly for me, easy :-)
14 februari 2026
Svar från Key Travel
Thanks Simon, what a great review to read! Thanks for sharing and for the 80's reference!
Svar från Key Travel
Thanks Clair, it makes us happy to hear about your experience.
Excellent service.
31 januari 2026
Svar från Key Travel
Hi Iain, great to hear you have received excellent service. Thanks for leaving us a review.
Svar från Key Travel
We appreciate you sharing that you found our service to be friendly and professional. We look forward to supporting your need booking with us Robert.
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