Kentfaith UK Omdömen 

539
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

★★★★★ J’ai rencontré un problème avec une bague d’adaptation Minolta MD vers Sony E. Après quelques échanges avec le service client K&F Concept, une nouvelle bague m’a été envoyée rapidement et s... Se mer

Betygsatt 1 av 5 stjärnor

Liers.Selling fake Chinese 8k cameras,that are not 8k. Type into Google are Chinese unbranded 8k cameras actually 8k and it will tell you it's a scam.this company below contacted me via email ,when I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Purchased multiple items recently both direct and from online platforms, these included a tripod and solar filter amongst other items, all seem extremely high quality and well made, the tripod was ext... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have bought many small photography items from Kentfaith over the last couple of years, a lot of the time the items are posted from the UK and arrive in a few days, at worst the items come from China... Se mer

Företaget har svarat

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Kentfaith offers professional photographic accessories: camera tripods, digital camera backpacks, flash, microphones, lens filters, adapters for better photography; as well as security cameras, hunting cameras, etc


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

539 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 95 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(539)

125 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

k&f gimbal

Delivery was quick from KF and initial impressions upon opening the box were good. The gimbal was housed in a shaped styrofoam packaging, really liked the feel of this gimbal with its rugged design and solid construction. Gimbal is made of aluminium alloy and plastic, it has a good weight and felt good in the hand and not fragile. Fitting to the camera was easy with the quick release base plate and the camera moved really well, very smooth with fast tracking horizontally.

15 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Affordable quality

I have purchased high quality, affordable Kent Faith accessories for my camera bag in the last year - a tripod, ND grad filters, circular polarisers and batteries. All have performed well and it was lovely that Kent Faith included several microfiber cloths with the filters. I would buy again and recommend to other photographers.

6 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Filter kit highly recommended.

Really pleased with the quality of the filter kit I bought. I watched as many reviews as I could find online before I did. Everything does what it should - love that the polarising filter sits within the frame and leaves room for 2 additional filters. I've been able to use my old glass filters by purchasing a frame so they fit the kit. 'Out in the field' the kit is easy to attach, and if you need free hands you can attach the box the holds your filters to your belt/ tripod. This was a huge plus when I was photographing a waterfall recently and was stood in the middle of a stream. The boxes themselves are well made and look fantastic. I was hesitant prior because I didn't consider KF a brand, but the filters are fantastic, the kit works well and my only regret is I didn't buy sooner. If you're in the same boat as I was, I couldn't recommend them more.

3 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very poor quality items and terrible…

Very poor quality items and terrible customer service. No returns policy the company is not in UK it’s a flat in China.
Avoid using this company.

28 maj 2025
Omdöme utan inbjudan
Logotyp för Kentfaith UK

Svar från Kentfaith UK

Dear customer,

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.

We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.

But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.

Please don't worry that we also choose the fastest shipping service for your package.

https://www.kentfaith.co.uk/faq_10130

According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com

We’re committed to resolving this promptly and will do our best to accommodate your needs.

Thank you for your understanding. We hope to regain your trust and continue serving you in the future.

Kind regards,
Kentfaith

Betygsatt 5 av 5 stjärnor

Just great!

I like the products. I also got in touch with the support wich is very fast, kind and professional.

26 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

STAY AWAY

STAY AWAY , FAKE , SCAMMERS, STILL WAITING FOR MY REFUND AFTER PAYING £60 TO RETURN THE RUBBISH THE CHINESE SCAMMERS SENT ME

My dad had the same issue .

20 maj 2025
Omdöme utan inbjudan
Logotyp för Kentfaith UK

Svar från Kentfaith UK

Dear customer,

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.

After reviewing your order details, we’d like to clarify that your shipment was split into two packages (due to product availability and to ensure timely delivery), both of which were dispatched and delivered within our stated timeframe. We understand, however, that the products did not meet your expectations, and we regret any inconvenience this has caused.

According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com

We’re committed to resolving this promptly and will do our best to accommodate your needs.

Thank you for your understanding. We hope to regain your trust and continue serving you in the future.

Kind regards,
Kentfaith

Betygsatt 1 av 5 stjärnor

Pésima experiencia

Compré la Videocámara 4K ULTRA con envío express. Estaba muy ilusionada, había hecho una inversión para mi trabajo.
- Tardó 3 semanas en llegar, tarde para mis planes de trabajo
- No me avisaron que tendría que pagar costes extra al envío para la importación ( fueron 68€)
- La calidad de la videocamara es pésima. Materiales de mala calidad, pero sobretodo: No focaliza, el zoom no es bueno, la calidad del audio es inescuchable, la imagen tampoco.
- Se niegan a ofrecerme la devolución del producto gratuita tengo que pagar con los costes extra de devolución
- En la web no puedes escribir reseñas negativas
- Tengo que miedo que habiendo pagado mis costes de devolución no me devuelvan el dinero.
Conclusión: Me parece un fraude! No voy a comprar nunca más allí.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Kentfaith UK

Svar från Kentfaith UK

Estimado cliente:

Gracias por compartir sus inquietudes con nosotros. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y agradecemos la oportunidad de aclarar y resolver estos problemas.

Seleccionó nuestra opción de envío exprés, que generalmente garantiza una entrega más rápida. Sin embargo, los envíos internacionales a España pueden incurrir en aranceles aduaneros, ya que estos cargos son determinados y cobrados por las autoridades locales. Nuestros registros indican que el retraso se debió a la espera del despacho de aduanas, lo que requirió su cooperación para continuar.

Si bien nuestra cámara está diseñada para ofrecer una relación calidad-precio excepcional dentro de su rango de precio, reconocemos que podría no igualar el rendimiento de equipos profesionales. Respaldamos su calidad y competitividad en comparación con alternativas de precio similar, pero lamentamos que no haya cumplido con sus expectativas.

Según nuestra Política de Devoluciones, los gastos de envío de devolución de artículos no defectuosos corren a cargo del cliente. Sin embargo, estamos ansiosos por encontrar una solución justa para usted. Envíe un correo electrónico a nuestro equipo de soporte con:

Priorizaremos su caso y buscaremos una solución que se ajuste a sus necesidades.

Atentamente,
Kentfaith

Betygsatt 5 av 5 stjärnor

Excellent customer service

This is my second time making an online purchase at Kentfaith and I’ve had a positive experience in both occasions. This time, I made a mistake with my purchase. I sent a message to the Kentfaith Support Team right after the online purchase was completed. The team contacted me back within the hour and assisted with resolving the issue effectively. Thank you very much!

21 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

terrible and fake company

terrible and fake company. i have spent £300 on items and tried for a refund and was bribed to keep them and they would refund me only £4. it was going to cost me £60 to return them back to china, i had no idea it was going to china. this company is running from a bedroom so they are fake ... keep away. i am still fighting to get my refund through klarna.

20 maj 2025
Omdöme utan inbjudan
Logotyp för Kentfaith UK

Svar från Kentfaith UK

Dear customer,

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.

After reviewing your order details, we’d like to clarify that your shipment was split into two packages (due to product availability and to ensure timely delivery), both of which were dispatched and delivered within our stated timeframe. We understand, however, that the products did not meet your expectations, and we regret any inconvenience this has caused.

According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com

We’re committed to resolving this promptly and will do our best to accommodate your needs.

Thank you for your understanding. We hope to regain your trust and continue serving you in the future.

Kind regards,
Kentfaith

Betygsatt 5 av 5 stjärnor

Bought a carbon fibre tripod (very…

Bought a carbon fibre tripod (very nice) and after some use the head became loose so I whatapp'ed them gave some details and boom new head on it's way. A warranty claim that by far is the easiest company to deal with by far. Highly recommend their products knowing any issues are very easily dealt with. Absolutely cracking service.

19 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid, scammer vibes

Ordered 2 items and wrote to them via email and cancelled immediately due to the length of delivery. I needed these for a job and had to order elsewhere. Shortly after sending the message they confirmed this would be cancelled, however they decided to send the items and emailed me a few days later saying they have dispatched one of the items anyway after already agreeing to cancel and refund. They even took the full payment and not just for the one item they seemed so keen to send me. Luckily I paid through PayPal and got an immediate refund from them and provided screen shots of the emails as proof. Stay away from these crooks

19 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchased a filter kit

Purchased a filter kit, packaged really well, delivery time was good. The filters themselves are VG quality for the cost. I would definitely recommend K and F for quality and service

17 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No camera

I’ve ordered a camera about 3 weeks ago. And still haven’t received it! Just sat in Amazon from 2nd May and ain’t moved. There refusing to give me My money back! And no longer want camera from them after all this delayed delivery. I wanted it to take away with me but clearly going to be unlikely now. What takes so long for it to be delivered??? Like I said it’s in London so therefore I should have recieved this item by now. I want my money refunded for 1000 times I asked you to do it.

30 april 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Cancelled order

I ordered a camera but then discovered that it would not be delivered in time for my granddaughter’s birthday. I cancelled the order within an hour and was refunded the full payment on my credit card 10 days later. I was very grateful for this as it was my mistake that caused the problem.

8 maj 2025
Omdöme utan inbjudan

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