Kelvin Power Tools Omdömen 

The worst online service!
When placing an order, I indicate the delivery address where I currently work, so as not to worry about how to deliver the tools to work, and in response I received that I had to go to the bank and receive an authorisation code so that my order could be processed. This is incredible stupidly.

My paslode came back from Kelvin powertools today and I first thought they sent me a brand new nail gun.
When I sent it off it was covered in PVA and gripfil but they managed to get it all off. (Wasn't expecting it)
Will definitely be using them again.

Not the best experience, I ordered 10 units on 20th January. I received only 3 units on 23rd. When I called them and asked them about it, they told me they have only 3 units available and remaining 7 units are backordered, and they will be available in maximum 2 days and you will receive email when we shipped them. Today, is 28th January and I still got no response from them.
Thing is, if you have only 3 units available why you are taking order of 10 units. Now, money is stuck for at least 5 days.

I ordered a Bosch Cordless combi drill during the Christmas holidays at a really good price including free delivery.
The website stated that if I was happy to wait for my order to be processed on 4th January, I would receive an additional 5% off. I was happy to wait.
I can confirm that my order was subsequently processed on 4th January, as stated.
Emails were received from Kelvin Tools and the delivery company on the 4th and the drill was delivered in a nice secure box on the 5th.
Great price and great service. Really impressed!
Credit where it's due. Thank you.

I ordered a Hyundai suitcase generator online at 3.40am on Wednesday 30th November 2022 and it arrived on my doorstep at 6.25pm on the following day, excellent service from Kelvin Power tools and DPD couriers, who kept me updated throughout the day as to where the generator was and what time it would be delivered.
I have unpacked the generator and all is as it should be but have yet to start it as waiting for the first power outage, which hopefully will never happen, which is why it was purchased, so we have some form of heat in the house.

i ordered a festool sander, but after 3 weeks i decided this wasn't the one that i wanted, so spoke to Greig and explained what i wanted to do.
He told me to send back and He would credit me.
I ordered and paid for an upgrade before i got a refund, which i wasn't comfortable about, but as soon as Kelvin Power tools received the old sander back, they issued a prompt refund
Great company that i recommend and would definitely use again

Excellent advice great Scottish company wish them.all.the best for the future 👍🏻

Outstanging service and price.

Kelvin called to update his stock arrival from Bosch and Sander delivered next day following his stock arriving.

Even better is his informative site that guided me to an offer from Bosch and bagged my self a free tool which was worth £140.

Ordered Festool insulation cutting tool with additional Pir/Pur insulation board blades.
Ordered on very late on a Thursday evening. It arrived on Saturday morning, earlier than originally expected, which was on the Monday.
Everything in perfect condition. Not used as yet, however, the service has been great.
Price was the best that I could find, and the website was very easy to navigate.
Thank you Very much.
Will definitely use again.

I made an error with my online order. The team at Kelvin power tools came up with a very fair solution. Really great customer service. Great team. All sorted in minutes.

Great price and quick delivery. Easy to order a Bosch 36V 2Ah Li-ion Battery. Was competitively priced and even with postage still the cheapest plus quick delivery.

Top service. Went in today for the Festool demo day and came out with a new drill, very reasonably priced. Coffee and snacks on offer as a bonus. Staff all very helpful and informative.
Great prices will definitely buy from again

Ordered at 2:15pm. Turned up next day at 11:45am. At a great price as well.

Ordered a hammer drill from this company during the Christmas and new year sales and whilst the main office was closed.

My query was answered within a few hours of the store re-opening, my order dispatched quickly and arrived with full tracking next day as promised.

Can’t fault the service provided and will definitely keep them in mind for future purchases.

Advertising a product that they don't have in stock and instead of sending me a cheaper and low-quality model.
We've returned the package 15 days ago and contacted them several times providing all sorts of documentation proving that along with tracking number etc - NO RESPONSE.

We cannot get our money back. So far proves to be poor company and we don't advise using them.

Order number 85544.

Great experience. Staff seemed very knowledgeable and helpful over email. Order was processed no problem and delivery was quick. Very happy with service

Poor customer service from Greg Murray, he seems to think it's reasonable for a customer to expect their order to sustain damage in transit and to not sufficiently protect customer orders with good enough packaging. Shockingly this gentlemen is the Sales Office Supervisor. Utterly disgraceful and the company should be embarrassed to be harbouring an employee like this.

Edit - I've tried to be as straight forward as possible as the team seem to put more effort into their replies on Trust pilot and Google than their actual customer service. It's comical.

Ordered a Bosch Multitool on Friday afternoon, 16:00. Item arrived the following Tuesday 13:30 - kept appraised of delivery status and arrived exactly when promised. Fast delivery, exactly what I wanted. Lboxx seal unbroken. Much cheaper than a leading competitor. Can't fault this company. Very happy with the product, extremely happy with the service. I will be using this company again in the near future.

Great honest company to deal with, have no hesitation to send my paslodes to again. They kindly helped me out without a heavy price to pay. Will be using again. Thanks you.