Justlearn Omdömen 

113
TrustScore 3 av 5

2,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Paid for a tutor, tutor never messaged me, support link is broken, zoom link is broken. No way of contacting their support for a refund. Complete scam of a site. Many others have complained about th... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I had booked a tutor’s slot to learn a new language, Somehow the tutor never responded, the link to join the call was invalid, the money was already paid so I tried contacting the customer support w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great teaching platform where every teacher has an equal opportunity to sell him/herself. Very professional indeed. Should give prospect learners the comfort to join for their teachers select, dont se... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Justlearn is a very flexible and affordable place to find a tutor for the language you’re learning. They have a huge number of teachers offering classes to students in many different languages. As a l... Se mer

Företagsinformation

  1. Språkkurs
  2. Språkutbildning
  3. Privatlärartjänst

Informationen kommer från olika externa källor

Learn a language online with professional language tutors. Learn English, Spanish, French, and +50 other languages. Connect with native tutors and teachers.


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

113 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,9

Alla omdömen

(113)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Poor offer, poor user experience

Poor offer. At first, I was pretty satisfied with it since I found a very good Italian teacher (Gabriele <3), but then I tried studying German and there are very few German teachers, and all of them are only available in the morning/first afternoon, when I'm working.
I have already tried to book 4 lessons and all four of them have been cancelled by the teachers, who came up with different excuses and then just disappeared.
The awful thing about JustLearn is that they don't tell you that you subscribe to a monthly subscription. So they took my money without me knowing and (!!!) when I tried to cancel the subscription, I got the warning that, if I did so, I would've also lost all the lessons I had already paid for.
That is, for me, unbelievable and absolutely incorrect towards customers.
Also, the platform itself is very badly built, it is not clear and there is not much to do.

18 april 2021
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi Laura,

Thanks for your review, we appreciate it.

Happy to hear that you did find a good teacher. We are working on recruiting more German teachers, who can teach more hours. We try to tell customers in a clear way that we offer language lessons in a monthly subscription plan. Our team will review our design and do a better job of explaining our pricing.

We can give you a refund or pause your subscription. Please contact us at www.justlearn.com/contact or support@justlearn.com.

Have a great day.

All the best,
Philip from Justlearn

Betygsatt 5 av 5 stjärnor

Super great treatment

It was a good time to be with juslearn so everything is great

31 december 2020
Logotyp för Justlearn

Svar från Justlearn

Hi,

Thanks for your feedback.

We appreciate that you have signed up as a teacher on Justlearn. We want to make language tutoring easy and efficient for all ages.

Good luck with teaching students at Justlearn.

All the best,
Philip from Justlearn

Betygsatt 1 av 5 stjärnor

Justlearn is a scam

Justlearn is a scam. If you teach here they dont pay you and if you want to learn they take more money on monthly suscriptions that you didn't ask for. This is a complete nightmare. A start up with too many teachers, fake profiles and not a single a student. And it's run by a teenager. AWFUL AWFUL experience. Don't try to learn here.

30 december 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi May,

Thanks for your review.

We do pay all our tutors. We don't charge more money on monthly subscriptions than we ask for. Please contact us at www.justlearn.com/contact or support@justlearn.com, if you haven't been paid or was charged too much. Our team are consistently improving the platform.

Have a great day.

All the best,
Philip from Justlearn

Betygsatt 5 av 5 stjärnor

My experience was very good

My experience was very good. Professional and very competent staff

30 december 2020
Logotyp för Justlearn

Svar från Justlearn

Hi,

Thanks for your review.

We are very happy to hear that you have joined your experience at Justlearn.

Our team want to make language tutoring easy and fun.

All the best,
Philip from Justlearn

Betygsatt 1 av 5 stjärnor

Lessons disappeared and still cannot get them back

UPDATE: I received my money back, but only because I contacted directly CEO and CTO (who was super helpful and solved the issue in 1 day)

The website is not very user friendly but the main issue is that more than a month ago 29 lessons disappeared from my account, after weeks of communication with support via different channels I was informed that it was a system error and I will receive my lessons back, what never happened.
I keep talking to the support but the only response I keep getting is that they are awaiting on the response from the core team. I'm also mainly being ignored on some channels. Still didn't get either money or lessons.
Customer support is very bad and there are many other honest platforms out there. Don't waste your money on this one as if anything happens you will never get money back or someone's decent response to solve your problems :(((

15 oktober 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thanks for your feedback. We have refunded the money to your card. The refund takes 5-10 days to appear on your bank statement. We apologize for the issue you have experienced. Our team is already looking into the issue.

Regards,
Justlearn team

Betygsatt 4 av 5 stjärnor

Good

I had a problem with my application regarding my calendar and I was ready to give up and go to another place. But Joshua was there to help me. The process took a while but I understand because of the pandemic. I hope to have a better experience here with this company.

22 oktober 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Suddently taking 50% cut from 15% without informing tutors.

In the past they were taking a 15% cut on the tutor's earnings. They suddenly changed everything without informing Tutors. The tutors can no longer fix their own fee and instead they are all paid $6/25 minutes while Justlearn charges students $12/min. They are now taking a 50% cut. They provided no explanation when asked about this change.

18 oktober 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

As a British I cannot teach English because I'm Asian?

Applied to be an English tutor, but was told by my 'mentor' I was not qualified to teach English because I'm not a native? I was born and raised in London, United Kingdom, and spent my entire life here, gone through the full British education as well as having studied the English language in depth, but just because I am Asian they said they can only accept me as a Chinese tutor? They took a look at my profile and assumed my native language was Chinese??

I have been teaching English online for over 2 years, never have I had a problem simply for not looking 'English' therefore I am thoroughly offended and discriminated against.

26 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So supportive. I could not ask for more.

I am completely new to speaking to a camera lens. My first profile video was awful. Justlearn did not throw it in the bin. They are being patient and helping me to improve it. We need more stars for Justlearn.

26 september 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Way too expensive

7 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thanks for your review, we appreciate it.

We're sorry to hear you find our tutoring services to be expensive. We have spent a lot of time crafting the most suitable prices that will work for both our students but our teachers too. The language teachers are native speakers who work very hard to provide the best value for money and help learners become fluent.

In case you're interested, you can find a bunch on free resources on our blog every day: https://www.justlearn.com/blog/

We hope to see you again on our platform one day. Until then, best of luck

Regards,
Justlearn team

Betygsatt 4 av 5 stjärnor

its very good

7 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thanks so much for your review.

We're glad to hear you like our platform. If you have any suggestions, feel free to contact us and let us know. We'd be happy to hear more from you!

Best of luck!

Regards,
Justlearn team

Betygsatt 1 av 5 stjärnor

please stop sending me your emails.they…

please stop sending me your emails.they irritate me

6 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thanks for your review.

We are sorry to hear you no longer wish to receive our emails. Please note that you can unsubscribe at any moment by clicking the link to stop receiving our newsletter on the bottom of each email.

Other than that, we'd like to hear your suggestions on how we can improve our platform. Our newsletter focuses on sharing tips and tricks regularly so that the learners can learn something new every week. With that in mind, feel free to let us know how you'd improve it and we'll definitely consider it.

Looking forward to hearing from you!

Best,
Justlearn team

Betygsatt 4 av 5 stjärnor

Great customer service

Great customer service, very responsive and helpful! I had a glitch with the video but it was sorted promptly. Thanks again for your help Joshua

4 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thank you so much for your lovely review.

We're glad to hear your issue was promptly fixed and we hope it won't occur again. In case it does, feel free to contact us and we'll do everything in our power to resolve it.

Have a great day!

Best,
Justlearn team

Betygsatt 4 av 5 stjärnor

It's an easy to use platform.

It's an easy to use platform.
Nice!

3 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thanks for your review, it means a lot!

It's so nice to hear you find it easy to use our platform. User experience is extremely important for us and we're constantly working on it!

We hope you have a nice day ahead!

Best,
Justlearn team

Betygsatt 5 av 5 stjärnor

My application was readily reviewed and…

My application was readily reviewed and Joshua, my mentor, was very helpful at explaining what was missing and what should be added. Thank you.

1 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi Diana,

Thanks so much for your lovely review, much appreciated!

So glad to hear about your positive experience with our team. We hope you enjoy your tutoring career on Justlearn and feel free to contact us if you ever need any help.

All the best,
Justlearn team

Betygsatt 5 av 5 stjärnor

Excellent

Excellent service. I have just signed up as a teacher. I'm hoping to teach soon.

1 september 2020
Omdöme utan inbjudan
Logotyp för Justlearn

Svar från Justlearn

Hi there,

Thank you for your review, it means a lot to us.

We're so happy to hear you like our service and we wish you all the best in your Justlearn career.

Let us know if you need any help.

Best,
Justlearn team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer