Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There is only one phone number and only one way to contact Jorvik customer service. I purchased a RIDA unused trike from an independent bike shop because I needed it next day and Jorvik would take 3-5... Se mer
Företaget har svarat
Terry really made the experience visiting the Southampton showroom very easy and informative. He greeted us both and offered us drinks before sitting us down to assess our needs. He demonstrated... Se mer
Företaget har svarat
A BIG THANK YOU TO EMMA for arranging and her advise to make me feeling confident enough to purchase a tricycle. I can't wait delivery in March due to circumstances Carolyn Smith use to be west
Företaget har svarat
Företagsinformation
- Leverantör av hjälpmedel för personer med funktionsnedsättning
- Cykelaffär
- Leverantör av medicinsk utrustning
Skrivet av företaget
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Kontaktuppgifter
North unit Millfield Industrial Estate, YO19 6NA, York, Storbritannien
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4,7
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Svar från Jorvik Tricycles of York Ltd
Thank you for your feedback! We're delighted to hear that you were pleased with the speed of our service and delivery. We know how important it is to receive your tricycle promptly, and we're pleased we were able to meet your expectations.
Thank you for choosing Jorvik and for taking the time to leave a review. We hope you enjoy many happy and enjoyable rides on your tricycle! 🚲😊
Jorvick have always been help and Terry…
Jorvick have always been help and Terry was efficient and quick as I’ve come to expect
9 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for your kind review! We're delighted to hear that you've consistently found Jorvik to be helpful and that Terry once again provided the efficient and prompt service you've come to expect. We'll be sure to pass your lovely feedback on to him.
We truly appreciate your continued support and confidence in our team. Thank you for choosing Jorvik, and we wish you many more happy and enjoyable rides! 🚲😊
Excellent introduction to the product.
Excellent introduction to the product.
8 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We're delighted to hear that you received an excellent introduction to our product. We believe that taking the time to explain everything clearly helps our customers make the right choice and feel confident with their purchase.
We really appreciate you taking the time to leave a review and thank you for choosing Jorvik. We hope you enjoy many happy and enjoyable rides on your tricycle! 🚲😊
Jorvik have outdone themselves!
I have ridden a Jorvik trike very happily for over four years but now at 92 I feel the need for more security. The new facility in Chester is very welcoming and there I was able to try the new Frelsi - what a superb machine! All my questions answered, everything demonstrated clearly, nothing too much trouble. Mine ordered.
8 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review. It means a great deal to us that you've been happily riding a Jorvik trike for over four years, and we're honoured that you've chosen to stay with us as you move to the Frelsi.
We're delighted to hear that you enjoyed your visit to our new Chester showroom and that the team made you feel so welcome. It's fantastic to know that all of your questions were answered, everything was clearly demonstrated, and that you felt confident in choosing your new trike.
At 92 years young, your passion for cycling is truly inspiring, and we're thrilled that the Frelsi offers you the extra security and confidence you were looking for.
Thank you once again for your continued trust in Jorvik. We wish you many more years of safe, comfortable, and enjoyable riding on your new Frelsi. Happy cycling! 🚲😊
I visited Southampton showroom ,every…
I visited Southampton showroom ,every thing is quality
the service the product and importantly the advice given by Terry on all models.
I would say that I felt I was buying a quality car and came away knowing I had made the right decision.
many thanks.
Tony
8 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your fantastic review, Tony!
We're delighted to hear that your visit to our Southampton showroom was such a positive experience. It's wonderful to know that you were impressed with the quality of our products, the service you received, and, in particular, Terry's advice and expertise. We'll be sure to pass your kind comments on to him.
Hearing you say that the experience felt like buying a quality car is a real compliment and means a great deal to us. We always strive to provide not only high-quality tricycles but also the knowledge and support our customers need to feel confident in their decision.
Thank you for choosing Jorvik. We wish you many happy, safe, and enjoyable rides on your new tricycle! 🚲😊
Svar från Jorvik Tricycles of York Ltd
Hello
Thankyou for your lovely review .
The Jorvik Team
The item ordered was sent very promptly…
The item ordered was sent very promptly and arrived in good condition the next day.
Not so satisfied with the help desk response with no apparent suggestions to solve why my trike is non operational at present. I am now taking my trike to an independent repairer in Longtown as my confidence in Jorvik is somewhat dented.
10 juni 2026
Svar från Jorvik Tricycles of York Ltd
Hello,
Thank you for your response.
I'm sorry to hear that you're feeling frustrated. I've reviewed our phone and email records and, unfortunately, the only previous communication I can find relates to a question regarding an invoice from approximately nine months ago.
If you could please call our office and ask to speak with Alison or Louise, they will be more than happy to assist you further and help resolve the matter.
I have made them aware to expect your call.:)
Kind regards,
Emma
Food supply of spares
6 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thankyou for your kind review :)
Excellent visit
Excellent visit . Friendly helpful staff . Great selection of cycles on display. And after finally getting something that allows me to once again enjoy cycling , from your store you got one very satisfied customer. Thank you
6 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience during your visit. It's great to know that you found our team friendly and helpful, and that you enjoyed seeing the range of tricycles we have on display.
Most importantly, we're thrilled that you've found something that allows you to enjoy cycling again. Knowing that we've helped you get back to doing something you love is incredibly rewarding for us.
Thank you for choosing Jorvik and for taking the time to share your experience. Congratulations and we wish you many happy, safe, and enjoyable rides ahead! 🚲😊
Good Product and Service - Delivery Woes
The pre-ordering service was superb. A whole series of my questions were answered in detail and I was signposted to an ex-display model at a significant discount. The sales person I spoke to also took me through the VAT deduction and identified the fact that I would be eligible. He even did that bit of the paperwork for me.
It went downhill a bit after that. The delivery process only seemed to start when I emailed to ask what was happening. I was directed to the Shop app for tracking, which was not much help at all, so I then went direct to the TPN Connect (courier website). They only seemed to get into gear when I rang someone at Jorvik to (again) ask what was happening. I was assured that the courier would ring to confirm a delivery date and time. It didn't - and the bike was dumped in my drive whilst I was out, although I was able to talk to the courier on Ring and give him instructions. Not very good at all and I was considering bringing the rating down to 4 stars as a result, but relented.
On the plus side, the trike seems to be very well designed and built. I have only done 50 miles as the weather has been awful, but it's done everything I required. Jorvik very quickly supplied a missing cap cover - well done!
Slight reservations:
1. The motor sometimes surges more than it reasonably should. Not much of a problem for me as I'm used to electric bikes but maybe even dangerous for a novice.
2. Some of the instructions don't seem to refer to this bike, so I'm still puzzling over e.g. the workings of the digital display and I still haven't found out how to work the light.
3. The control cables hang very low down and seem quite vulnerable.
4 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave such a detailed review. We're delighted to hear that your pre-order experience was such a positive one and that our team were able to answer all of your questions, help you secure an ex-display model, and assist with your VAT exemption application. We'll be sure to pass your kind comments on to the team member who looked after you.
We're also pleased to hear that you're happy with the quality and design of your trike and that it has been performing well during your first 50 miles. It's great to know we were able to resolve the missing cap cover quickly too.
That said, we're genuinely sorry that the delivery experience didn't meet the high standard we aim to provide. We understand how frustrating it must have been to repeatedly chase updates and then have your trike delivered without the expected call from the courier. Your feedback regarding the tracking information and communication has been noted, and we'll be sharing this with our delivery partners to help improve the experience for future customers.
Thank you as well for your constructive comments regarding the motor assistance, user manual, and cable routing. Customer feedback like yours is invaluable and helps us continue to improve our products. If you're still unsure about any of the display functions or how to operate the lights, our technical support team would be more than happy to talk you through everything over the phone or by email.
We truly appreciate your balanced and thoughtful review, and we're grateful that you chose Jorvik. We hope you continue to enjoy your trike, and we look forward to supporting you for many miles to come. 🚲😊
Hi there,
Hi there,
I have received an email saying how was your purchase. We have paid in full but still awaiting goods.
4 juni 2026
Svar från Jorvik Tricycles of York Ltd
Dear Christina and Reece,
Please accept our apologies. It appears that Trustpilot has sent a review request prematurely. Unfortunately, these emails are automated within the Trustpilot system not Jorvik.
I can see that your order is currently on pre-order and includes a full build along with your free accessories credit . I can also see that you have been in contact with Angela in our office. She will give you a call as soon as your trike has been fully built and dispatched.
I have also fed this back to Trustpilot, as the review request should not have been sent before your order was dispatched from our side. We sincerely apologise for any confusion this may have caused.
As always, we're here to help. If you need anything in the meantime, please don't hesitate to contact Angela directly.
Kind regards,
The Jorvik Team
So far my experience has been exemplary
Had a visit for a demo with James yesterday in Eastleigh, he was super helpful and had a lot of patience with all my questions.
The centre is well set out with a small track to give you a basic feel of the handling whilst all the features and functions are well explained.
The trike I specifically travelled to see was the FRELSI as it looked to finally meet all my criteria, it was so good I put my order in and can't wait for it to arrive!
I personally wished it included onboard indicators but they do have some additional ones you can place for £30ish which I added, and the estimated delivery date is almost a month longer than the dispatch advertised online but these are very slight issues and so far my experience has been exemplary.
2 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience with James at our Eastleigh showroom. He'll be thrilled to know his patience and support made your visit so enjoyable.
It's great to hear the FRELSI met all your criteria and that you felt confident enough to place your order on the day. We're also pleased the demo track and feature walkthrough helped you get a real feel for the trike.
Thank you for your feedback regarding the onboard indicators and delivery times. We really appreciate you highlighting these points, and we're glad the additional indicator option was a suitable solution. We understand the wait can feel long, but we hope you'll find it's well worth it once your new FRELSI arrives.
Thank you again for choosing us. We can't wait for you to receive your new trike, and we wish you many happy miles ahead!
All Good at the end of the day.
Bike eventually arrived although no prior warning from delivery company very nearly resulted in a further delay as I was just on my way out when lorry arrived.
The bike was well packaged and fully assembled as requested.
Personally speaking I think when you are purchasing something for close on £3k a follow up courtesy call from Jorvik would be a good idea.
Would recommend The Drakkar trike.
1 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a review and for recommending the Drakkar trike.
We're delighted to hear that your trike arrived well packaged and fully assembled as requested, and that you're pleased with your purchase.
We're sorry that you didn't receive any advance notice from the delivery company, and we completely understand how frustrating that must have been. We also really appreciate your suggestion about a follow-up courtesy call. Feedback like yours is invaluable, and we'll certainly pass it on to the team as we continue to improve our customer experience.
Thank you again for choosing Jorvik Tricycles. We hope you have many happy adventures on your Drakkar trike.
Happy cycling! 🚲😊
Fantastic customer service
James gave me the confidence that I needed to ride a trike. I was a little apprehensive as I had fallen from my previous 2 wheeled bike and broken my leg. I wanted to continue cycling but without damaging my leg further. The Jorvik is the perfect solution. The attention that James gave me in making my decision was excellent. I met a young lad from the York office (sorry I don’t remember his name) who took me round the track initially and he was very impressive and knowledgeable too.
Altogether a very positive experience… and I’ve purchased a Jorvik trike😃
2 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience and congratulations on your new Jorvik trike! 😃
We're delighted to hear that James was able to give you the confidence you needed after your previous cycling accident. We understand how daunting it can be to get back on a bike after an injury, so it's wonderful to know that your Jorvik trike has provided the stability and reassurance you were looking for.
We'll also be sure to pass on your kind words to the team, including our colleague Brooklyn from the York office. It's great to hear that both James and the team made such a positive impression and helped you feel comfortable and confident throughout your visit.
Thank you again for choosing Jorvik Tricycles. We hope you have many happy adventures on your new trike and enjoy every mile!
Happy cycling! 🚲😊
Both the girls on reception were very…
Both the girls on reception were very helpful as was Sam who sourced the parts I needed. He despatched the parts very quickly and kept me informed. All in all the service was faultless.
I have had my trike for over two years and as I suffer from Parkinson’s Disease, it has been a great asset.
4 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thank you so much for taking the time to share such a wonderful review!
We're delighted to hear you had such a positive experience at our Southampton showroom. Brooklyn and James will be thrilled to know they helped you find the perfect tricycle for your needs. We always encourage customers to try different models, so it's great that your test rides gave you the confidence to choose the Rida X.
It's especially lovely to hear that your initial worries disappeared once you experienced the stability and freedom of riding the trike. Knowing that you've found a tricycle that gives you confidence, comfort and enjoyment is exactly what we hope for every customer.
Thank you again for your recommendation and for choosing Jorvik Tricycles. We hope you have many happy adventures on your new Rida X.
Happy cycling! 🚲😊
Southampton Jorvk tricycles, great experience
I visited the Southampton Jorvik Tricycle showroom and had a great experience. Brooklyn and James were incredibly polite, helpful and informative. Brooklyn asked a few questions so I could test ride the best tricycle for my needs. I tried three tricycles but it was the first one that I had a test ride on, the Rida x, that I purchased. It was such fun experiencing the freedom of a power assisted ride and the stability on wheels that I need. The Rida x has everything that I need together with a great design. I had been worried about riding a tricycle but the worry left as I whizzed safely round the test track.
The showroom was easy the get to, plenty of parking, always a worry when mobility isn't great, and the showroom was clean, bright and inviting. Overall a great experience and I totally recommend Jorvik Tricycles.
1 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for taking the time to share such a wonderful review!
We're delighted to hear you had such a positive experience at our Southampton showroom. Brooklyn and James will be thrilled to know they helped you find the perfect tricycle for your needs. We always encourage customers to try different models, so it's great that your test rides gave you the confidence to choose the Rida X.
It's especially lovely to hear that your initial worries disappeared once you experienced the stability and freedom of riding the trike. Knowing that you've found a tricycle that gives you confidence, comfort and enjoyment is exactly what we hope for every customer.
Thank you again for your recommendation and for choosing Jorvik Tricycles. We hope you have many happy adventures on your new Rida X.
Happy cycling! 🚲😊
Fantastic company to deal with
Fantastic company to deal with, easy process from beginning to end with brilliant customer service. I’d strongly recommend!
22 juni 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your lovely review and recommendation!
We're delighted to hear that you found the whole process easy from beginning to end and that our customer service made such a positive impression. We work hard to make every customer's experience as smooth and enjoyable as possible, so your kind words really mean a lot to the whole team.
Thank you for choosing Jorvik Tricycles. We hope you have many happy adventures on your tricycle.
Happy cycling! 🚲😊
⭐⭐⭐⭐⭐
I cannot recommend Jorvik Tricycles of York highly enough. From my first enquiry through to receiving my tricycle, the whole experience was outstanding.
The team were incredibly knowledgeable, friendly and patient, taking the time to answer every question and making sure I chose the right tricycle for my needs. Nothing was too much trouble, and their customer service was exceptional throughout.
The quality of the tricycle is fantastic—it’s well built, comfortable to ride and has given me a real sense of confidence and freedom. It’s clear that Jorvik genuinely cares about its customers and takes pride in both its products and aftercare.
If you’re considering buying a tricycle, don’t hesitate to choose Jorvik Tricycles. You won’t find a better combination of quality, expertise and customer service. Thank you to everyone at Jorvik for such a wonderful experience!
2 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your incredibly kind words and for taking the time to share your experience. Reading feedback like this really does make our day!
We're delighted to hear that you felt supported throughout your journey with us, from your first enquiry right through to receiving your tricycle. Our team is passionate about helping every customer find the right trike, so it's wonderful to know that our advice and service gave you confidence in your decision.
It's even better to hear that you're enjoying your tricycle and that it's given you a sense of confidence and freedom—that's exactly why we do what we do.
On behalf of everyone at Jorvik Tricycles, thank you for your recommendation and for putting your trust in us. We wish you many happy, safe, and enjoyable rides, and we're always here if you ever need any advice or support in the future.
Happy cycling! 🚲💙
I just wanted to take the time to say I…
I just wanted to take the time to say I can’t recommend Jorvik Tricycles enough.
From my first enquiry to purchasing the tricycle - they couldn’t do enough.
I didn’t really know anything about the tricycles or whether it was the right purchase and they answered every question I had and made me feel very reassured.
The service was first class and we love our tricycle ❤️
Thank you Jorvik
29 juni 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback. It truly means a lot to all of us at Jorvik Tricycles.
We're delighted to hear that you felt supported from your very first enquiry through to purchasing your tricycle. Choosing the right trike is an important decision, and we're so pleased we could answer your questions and help you feel confident in your choice.
Knowing that you're loving your tricycle makes everything we do worthwhile. Thank you again for taking the time to share your experience and for recommending us—it really does mean the world to our team.
We wish you many happy miles and adventures on your Jorvik tricycle! ❤️
Refused to refund the outgoing postage palette delivery charge of £80
Although the staff are perfectly polite and helpful I have lost trust in this company. At the time of an over the phone purchase I asked if they charged for a 100% build. They told me explicitly that they do not charge for fully building the bike but just £80 for a large palette to send the fully built bike on. That is the only charge. However on the receipt it shows built/delivered against the £80 which is misleading as it makes it look like the £80 is for building the bike and delivering it. The bike was not suitable and returned to Jorvik. They then held back my £80 outgoing palette/delivery charge of £80. This was a standard bike sent via standard delivery but just on a larger palette.
They seem to believe that a fully built bike is a personalised or customised bike. It isn’t. It’s a standard bike put together in full.
They also emailed me with the following - I also note your statement that you have raised a chargeback and intend to leave a one-star review. Given that this matter is currently the subject of an ongoing dispute, this could reasonably be viewed as an attempt to apply pressure whilst the matter remains under consideration.
However Jorvik have already dismissed my complaint by saying - As our position has been fully explained, I do not intend to enter into further correspondence regarding this matter.
I cannot recommend this company. I returned the palette back with the bike on it it and the law says the company cannot refuse to refund the outgoing postage delivery charges. In this case the postage was the £80 for the large palette.
THE UK LAW IS CLEAR -
Only custom-made, bespoke, or personalized goods are specifically exempt from the standard 14-day "cooling-off" cancellation period where the retailer must offer a full refund including original delivery/postage. Jorvik Tricycles does advertise nor sell custom-made, bespoke or personalised tricycles.
Custom-made means an item is produced, built, or designed specifically for a particular person or purpose, rather than being mass-produced. The tricycle was not produced specifically for me as an individual it was a standard off the peg mass produced tricycle
Bespoke is often used in the UK for formal wear and highly individualized tailoring or made to measure. The tricycle was not requested to be made to measure
Personalized means tailored exactly to your preferences, measurements, or unique needs. The tricycle was not made to my unique needs
Under UK consumer law, combining standard, off-the-shelf components to fulfill a request does not make an item "bespoke" or "personalised". Consequently, customers retain full statutory cancellation and return rights
To legally qualify as bespoke or personalised under the Consumer Contracts Regulations 2013, goods must be “uniquely made” to a consumer's exact specifications and be unresalable to others. In this case Jorvik tricycles can resell this tricycle without any loss whatsoever
Assembling a tricycle from a fixed menu of standard, off-the-shelf components or building a mass produced standard off the shelf Jorvik tricycle at a customer’s request does not constitute a customised, bespoke or personalised service because Jorvik can easily resell the standard parts.
Following Jorvik’s response here my review remains the same as this is my true account. I remain distrustful of this company and a customer needs to trust a company when parting with a lot of money for an electric tricycle. That is what counts at the end of the day when making a choice as to whether to buy goods unseen from a company. I can not recommend this company.
28 april 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave your review.
We are sorry to hear that you remain dissatisfied with your experience, as our team made every effort to assist you throughout this process.
At your request, the tricycle was fully assembled prior to dispatch. We carried out the assembly free of charge as a gesture of goodwill, although this is normally a chargeable service. The £80 fee was not for assembling the tricycle, but for the specialist palletised delivery required to transport a fully assembled tricycle safely.
This specialist delivery service was discussed with you before purchase, including the additional pallet charge, and you agreed to proceed. The charge was also shown on your invoice before dispatch. The tricycle we normally supply is approximately 95% assembled, but because you specifically requested a fully built tricycle, specialist pallet transport was required instead of our standard delivery method.
After receiving the tricycle, you decided it was not suitable for your needs and exercised your right to return it. We booked in the return and promptly refunded the full purchase price of the tricycle. The only amount not refunded was the £80 specialist pallet delivery charge, as this related to a delivery service that had already been completed and for which the transport costs had already been incurred.
Throughout our correspondence, we have remained open and transparent in explaining our position. We also provided you with the contact details of a named Trading Standards Officer so you could seek independent advice. We believe this demonstrates our confidence that we have acted fairly, communicated the charges clearly before purchase, and applied our Terms & Conditions consistently.
We appreciate that you disagree with our position, and while we respect your right to share your experience, we do not agree with the suggestion that the charge was hidden or misleading. The specialist pallet delivery was requested by you, explained before purchase, agreed to during the sales process, and documented on your order before dispatch.
We are sorry that we have been unable to reach a resolution that meets your expectations and wish you all the best for the future.
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