My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... Se mer
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Det här tycker kunderna
Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... Se mer
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My visit was perfect in every way, I was a bit nervous when I arrived but Sam was brilliant, put me at my ease and talked me through everything. I was very quickly on my chosen trike, getting used to... Se mer
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I’m incredibly grateful to Terry at Jorvik Southampton showroom for taking the time to understand my needs and recommend the perfect trike for me. He went above and beyond to help, and his expertise p... Se mer
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Företagsinformation
- Leverantör av hjälpmedel för personer med funktionsnedsättning
- Cykelaffär
- Leverantör av medicinsk utrustning
Skrivet av företaget
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Kontaktuppgifter
North unit Millfield Industrial Estate, YO19 6NA, York, Storbritannien
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic company to deal with
Fantastic company to deal with, easy process from beginning to end with brilliant customer service. I’d strongly recommend!
22 juni 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your lovely review and recommendation!
We're delighted to hear that you found the whole process easy from beginning to end and that our customer service made such a positive impression. We work hard to make every customer's experience as smooth and enjoyable as possible, so your kind words really mean a lot to the whole team.
Thank you for choosing Jorvik Tricycles. We hope you have many happy adventures on your tricycle.
Happy cycling! 🚲😊
⭐⭐⭐⭐⭐
I cannot recommend Jorvik Tricycles of York highly enough. From my first enquiry through to receiving my tricycle, the whole experience was outstanding.
The team were incredibly knowledgeable, friendly and patient, taking the time to answer every question and making sure I chose the right tricycle for my needs. Nothing was too much trouble, and their customer service was exceptional throughout.
The quality of the tricycle is fantastic—it’s well built, comfortable to ride and has given me a real sense of confidence and freedom. It’s clear that Jorvik genuinely cares about its customers and takes pride in both its products and aftercare.
If you’re considering buying a tricycle, don’t hesitate to choose Jorvik Tricycles. You won’t find a better combination of quality, expertise and customer service. Thank you to everyone at Jorvik for such a wonderful experience!
2 juli 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your incredibly kind words and for taking the time to share your experience. Reading feedback like this really does make our day!
We're delighted to hear that you felt supported throughout your journey with us, from your first enquiry right through to receiving your tricycle. Our team is passionate about helping every customer find the right trike, so it's wonderful to know that our advice and service gave you confidence in your decision.
It's even better to hear that you're enjoying your tricycle and that it's given you a sense of confidence and freedom—that's exactly why we do what we do.
On behalf of everyone at Jorvik Tricycles, thank you for your recommendation and for putting your trust in us. We wish you many happy, safe, and enjoyable rides, and we're always here if you ever need any advice or support in the future.
Happy cycling! 🚲💙
I just wanted to take the time to say I…
I just wanted to take the time to say I can’t recommend Jorvik Tricycles enough.
From my first enquiry to purchasing the tricycle - they couldn’t do enough.
I didn’t really know anything about the tricycles or whether it was the right purchase and they answered every question I had and made me feel very reassured.
The service was first class and we love our tricycle ❤️
Thank you Jorvik
29 juni 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback. It truly means a lot to all of us at Jorvik Tricycles.
We're delighted to hear that you felt supported from your very first enquiry through to purchasing your tricycle. Choosing the right trike is an important decision, and we're so pleased we could answer your questions and help you feel confident in your choice.
Knowing that you're loving your tricycle makes everything we do worthwhile. Thank you again for taking the time to share your experience and for recommending us—it really does mean the world to our team.
We wish you many happy miles and adventures on your Jorvik tricycle! ❤️
Refused to refund the outgoing postage palette delivery charge of £80
Although the staff are perfectly polite and helpful I have lost trust in this company. At the time of an over the phone purchase I asked if they charged for a 100% build. They told me explicitly that they do not charge for fully building the bike but just £80 for a large palette to send the fully built bike on. That is the only charge. However on the receipt it shows built/delivered against the £80 which is misleading as it makes it look like the £80 is for building the bike and delivering it. The bike was not suitable and returned to Jorvik. They then held back my £80 outgoing palette/delivery charge of £80. This was a standard bike sent via standard delivery but just on a larger palette.
They seem to believe that a fully built bike is a personalised or customised bike. It isn’t. It’s a standard bike put together in full.
They also emailed me with the following - I also note your statement that you have raised a chargeback and intend to leave a one-star review. Given that this matter is currently the subject of an ongoing dispute, this could reasonably be viewed as an attempt to apply pressure whilst the matter remains under consideration.
However Jorvik have already dismissed my complaint by saying - As our position has been fully explained, I do not intend to enter into further correspondence regarding this matter.
I cannot recommend this company. I returned the palette back with the bike on it it and the law says the company cannot refuse to refund the outgoing postage delivery charges. In this case the postage was the £80 for the large palette.
THE UK LAW IS CLEAR -
Only custom-made, bespoke, or personalized goods are specifically exempt from the standard 14-day "cooling-off" cancellation period where the retailer must offer a full refund including original delivery/postage. Jorvik Tricycles does advertise nor sell custom-made, bespoke or personalised tricycles.
Custom-made means an item is produced, built, or designed specifically for a particular person or purpose, rather than being mass-produced. The tricycle was not produced specifically for me as an individual it was a standard off the peg mass produced tricycle
Bespoke is often used in the UK for formal wear and highly individualized tailoring or made to measure. The tricycle was not requested to be made to measure
Personalized means tailored exactly to your preferences, measurements, or unique needs. The tricycle was not made to my unique needs
Under UK consumer law, combining standard, off-the-shelf components to fulfill a request does not make an item "bespoke" or "personalised". Consequently, customers retain full statutory cancellation and return rights
To legally qualify as bespoke or personalised under the Consumer Contracts Regulations 2013, goods must be “uniquely made” to a consumer's exact specifications and be unresalable to others. In this case Jorvik tricycles can resell this tricycle without any loss whatsoever
Assembling a tricycle from a fixed menu of standard, off-the-shelf components or building a mass produced standard off the shelf Jorvik tricycle at a customer’s request does not constitute a customised, bespoke or personalised service because Jorvik can easily resell the standard parts.
Following Jorvik’s response here my review remains the same as this is my true account. I remain distrustful of this company and a customer needs to trust a company when parting with a lot of money for an electric tricycle. That is what counts at the end of the day when making a choice as to whether to buy goods unseen from a company. I can not recommend this company.
28 april 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave your review.
We are sorry to hear that you remain dissatisfied with your experience, as our team made every effort to assist you throughout this process.
At your request, the tricycle was fully assembled prior to dispatch. We carried out the assembly free of charge as a gesture of goodwill, although this is normally a chargeable service. The £80 fee was not for assembling the tricycle, but for the specialist palletised delivery required to transport a fully assembled tricycle safely.
This specialist delivery service was discussed with you before purchase, including the additional pallet charge, and you agreed to proceed. The charge was also shown on your invoice before dispatch. The tricycle we normally supply is approximately 95% assembled, but because you specifically requested a fully built tricycle, specialist pallet transport was required instead of our standard delivery method.
After receiving the tricycle, you decided it was not suitable for your needs and exercised your right to return it. We booked in the return and promptly refunded the full purchase price of the tricycle. The only amount not refunded was the £80 specialist pallet delivery charge, as this related to a delivery service that had already been completed and for which the transport costs had already been incurred.
Throughout our correspondence, we have remained open and transparent in explaining our position. We also provided you with the contact details of a named Trading Standards Officer so you could seek independent advice. We believe this demonstrates our confidence that we have acted fairly, communicated the charges clearly before purchase, and applied our Terms & Conditions consistently.
We appreciate that you disagree with our position, and while we respect your right to share your experience, we do not agree with the suggestion that the charge was hidden or misleading. The specialist pallet delivery was requested by you, explained before purchase, agreed to during the sales process, and documented on your order before dispatch.
We are sorry that we have been unable to reach a resolution that meets your expectations and wish you all the best for the future.
Service ok
Service ok, but had to get a new battery - the other was less than 2 years old. Took ages.
2 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your feedback. We apologise for the delay in replacing your battery. Unfortunately, the batteries were out of stock at the time, which was noted on our adverts. We're sorry if this wasn't clear enough, and we'll look into making this information much more prominent going forward. We appreciate your patience and understanding.
Hi Roy the ebiker
Hi, the bike I bought arrived fully built which was great the battery fully charged which was great 👍 this is a great bike I should have had sooner, the bike takes a big getting used to but keep speed down and learn about the bike. The roads here I live are terrible a disgrace but the bike handles it well, we have a park ten minutes away I go there the bike has plenty admirers so keep up the good work 👏 the norse connection is how I found the site on the Internet, a great big thanks, Roy the ebiker
21 maj 2026
Great service helping me to purchase…
Great service helping me to purchase what I needed.
1 juni 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We're delighted to hear that you received great service and that our team was able to help you find exactly what you needed. We really appreciate you taking the time to share your experience and thank you for choosing Jorvik. We hope you enjoy your purchase and wish you many happy rides ahead! 🚲😊
Very helpfull
28 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your feedback! We're delighted to hear that you found our team very helpful. Providing friendly and supportive service is always our priority, and we truly appreciate your kind words. Thank you for choosing Jorvik, and we hope you enjoy many happy rides ahead! 🚲😊
Svar från Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We're so pleased to hear that you were happy with our service and prompt delivery. Best of all, it's fantastic to know that you love your tricycle! ❤️
Thank you for choosing Jorvik and for taking the time to share your experience. We wish you many happy, safe, and enjoyable rides for years to come. 🚲😊
They were very good with helping me out…
They were very good with helping me out with my condition on getting back to freedom and adapting the trike for my condition
28 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for sharing your experience. We’re so pleased we could help adapt your trike to suit your needs and support you in getting back to enjoying your freedom and independence. It means a great deal to know that the team was able to make a positive difference. We wish you many happy and comfortable rides ahead Wayne .
Love my JMT13 Trike it has changed my…
Love my JMT13 Trike it has changed my life. A few slight niggles quickly sorted. Great company thank you.
20 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your JMT13 Trike and that it has made such a positive difference in your life. It's also great to know that any small niggles were resolved quickly by our team.
Your kind words mean a lot to us, and we're grateful that you chose Jorvik. We hope you continue to enjoy many happy, comfortable, and enjoyable rides on your trike for years to come.
Thank you again for your support!
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that once we made contact, the transaction was smooth and straightforward for you. We always strive to provide a helpful and efficient service, and it's great to know we were able to deliver that experience.
Thank you for choosing us, and we hope you enjoy your trike for many years to come. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Svar från Jorvik Tricycles of York Ltd
Thank you for your kind feedback. We’re delighted to hear that you found our team helpful, and we truly appreciate your support.
The friendly staff
22 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our staff friendly. Providing a welcoming and helpful experience is something we pride ourselves on, so it's wonderful to know this stood out during your visit.
We really appreciate your support and hope you enjoy many happy miles on your Jorvik tricycle. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Very easy process for my order and…
Very easy process for my order and delivery. Lovely teal colour and comfortable to ride. Comprehensive instruction manual. Have enjoyed cycling around the lanes and using the extra power of the battery occasionally.
15 maj 2026
Jorvik VANDRA review
Trike had to be returned due to a fault with the electrics. However, despite some problems with transportation, the trike was sorted and returned with no problems. I’m very pleased with it. Many thanks to Ange for her patience and help in getting everything sorted out and to Jorvik for the accessories I received as compensation for the problems.
15 maj 2026
Excellent Service from Emma and the Team
Emma and the Team have always been so helpful and sympathetic to my needs. My two visits to the Southampton Showroom were most constructive, where James and Jake gave a detailed tour of the Trikes and all their controls.
Delivery was excellent and the trike was so well packed that it took about an hour to remove all the protection.
Before placing an order, I would recommend visiting one of the Showrooms for a test Drive, or arranging a home Demonstration then explore the routes you plan to use your Trike on.
Thank you for the 5 Star Personal Service which has been excellent. I am now looking forward to meeting other Jorvik Owners in the Poole area.
It has been a pleasure dealing with Jorvik over the last two years
Best Regards Peter
19 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you, Peter, for your wonderful and detailed feedback. We are delighted to hear that Emma and the team have been able to support you throughout your journey with us and that your visits to our Southampton showroom were so helpful and informative. James and Jake will be especially pleased to know that their guidance and detailed tour of the trikes made a positive difference to your experience.
We're also pleased that the delivery process met your expectations and that your trike arrived safely and securely packaged. Your recommendation to visit a showroom, arrange a home demonstration, and test routes before purchasing is excellent advice and something we encourage wherever possible.
It has been a genuine pleasure supporting you over the past two years, and we truly appreciate your kind words about our personal service. Thank you for placing your trust in Jorvik. We hope you enjoy many happy adventures on your trike and have the opportunity to connect with fellow Jorvik owners in the Poole area.
Wishing you many enjoyable miles ahead, and thank you again for your 5-star review.
Best wishes,
The Jorvik Team 🚲😊
My trike arrived minus a battery and…
My trike arrived minus a battery and cargo box then an incorrect battery was sent apparently due to labeling errors at the carriers, Emma was very helpful in sorting everything and personally involved herself in sorting things for which I was very grateful and I was given a very generous sum of money to spend at the the Jorvik shop because of my inconvenience, I was very impressed with the concern shown to me by Jorvik staff and I was finally able to ride my trike 10 days after its arrival but it was well worth the wait Thank you all,
14 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a review and for your patience throughout the delivery issues you experienced.
We sincerely apologise for the missing items and the incorrect battery being sent initially. While we understand how frustrating this must have been, we're delighted to hear that Emma was able to assist you and keep everything moving towards a resolution. We pride ourselves on looking after our customers, and it's wonderful to know that the support and concern shown by our team made a positive difference.
Thank you again for your kind words and for choosing Jorvik. We wish you many happy and enjoyable rides ahead.
Very good all round service
Very good all round service from the York branch.
I had a few issues at first and they dealt with it all very well. The trike is great and I am enjoying riding it.
It is very well made and the fact it folds right up made it easy to put in it’s allocated place through our door.
Thank you York for getting me back riding again with three wheels instead of two. Come on sunshine!!!
20 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review Sue
We're delighted to hear that the team at York were able to resolve the initial issues and ensure you had a positive experience. It's fantastic to know you're enjoying your trike and that the folding design is making storage so convenient for you.
Helping people get back to enjoying the freedom and independence of cycling is exactly why we do what we do, so we're especially pleased to hear we've helped get you back riding again—this time on three wheels!
Thank you for choosing us, and we hope you enjoy many happy miles ahead. Now all we need is a bit more sunshine!
Brilliant
Brilliant, innovative company with great choice of e-tricycles. Well made, with lots of features. Have had a few Jorviks, and they have all been good!
13 april 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback. We're delighted to hear that you've had such positive experiences with our e-tricycles over the years. It's fantastic to know that you appreciate the innovation, quality, features, and range of tricycles we offer. Your continued support and loyalty mean a great deal to us, and we're thrilled that your Jorvik tricycles have served you well. Thank you for choosing Jorvik, and we wish you many more enjoyable rides in the future! 🚲😊
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