Jokers' Masquerade Omdömen 

15 526
•
TrustScore 2 av 5

2,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.

Betygsatt 1 av 5 stjärnor

Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Se mer

Betygsatt 2 av 5 stjärnor

Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Se mer

Företaget har svarat

Företagsinformation

  1. Maskeradkläder
  2. också i
  3. Partybutik

Skrivet av företaget

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.


Kontaktuppgifter

2,2

Dålig

TrustScore 2 av 5

16 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,2

Alla omdömen

(15 526)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Perfect for my needs

Item arrived and was exactly as described. Turned up well in time for planned party.
I'd definitely use again based on my positive experience.

17 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 4 av 5 stjärnor

The clothes fit as I'd hoped for

The clothes fit as I'd hoped for. The trousers are elasticated, but that's to be expected for a fancy dress outfit. The value for money isn't amazing, but could be far worse.

16 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 4-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

The first suit I ordered was to small…

The first suit I ordered was to small although the size order was what I normally wear. The second suit was the next size up and fitted well and I had no complaints.
The product was packaged well and arrived within 2 day which I was impressed with.
One or 2 neighbours has see the suit and said how well it fitted.

16 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

The item arrived as per promise

The item arrived as per promise, and it looked like as advertised. Thank you.

16 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Very easy purchase of a Star Wars…

Very easy purchase of a Star Wars themed suit. Suit is great and fits nicely for my frame. Trousers are smaller that advertised but fit me fine. Postage was quick and cheap. Many thanks.

13 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Red wig for The Red Witch in GOT.

The wig is just the right shade of red and very luxurious ! Love it! Will be perfect for my costume of The Red Witch from GOT.

13 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 1 av 5 stjärnor

The costume I ordered was a Dr Evil in…

The costume I ordered was a Dr Evil in size XL. Was it XL? Was it heck! I got the top on before realising there was a size problem and unfortunately the only way I could get out of it was with scissors! Ruined! Amazon came to the rescue with their identical XL and guess what, it fitted fine. So not only did I pay a slight delivery premium, had I been able to return it I'd still have to pay return delivery and all because I believe someone put a standard size in an XL package. In two minds about seeking a refund via my credit card provider for goods that weren't as described. I haven't contacted the company concerned because frankly I don't trust them to deal with what is actually a complaint. Nevermind.

12 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

We have a process for faulty items which includes free returns labels, which is why we must be notified of any issues so we can rectify this for you. This is made clear on our website.

Kind Regards
Customer Service

Betygsatt 5 av 5 stjärnor

The item was such good quality

The item was such good quality, much better than I’ve had off other fancy dress sites and for such a reasonable price as well. Good sizing and size guides available. Item arrived super quickly as well!
Deffo will use the site for future costumes

11 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 4 av 5 stjärnor

JOKERS! Brilliant!

The outfit arrived in good condition, service was fast and professional. I was really happy to see a fancy dress website which offered PLUS SIZE outfits, so many other websites failed to do so. So thank you again!

11 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 4-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Costume was of decent quality

Costume was of decent quality, a good fit & looked good, esp with the extra items, boot covers, belt, cape.
Very pleased with it.
Also the service was very good, with the item arriving in the time expected.

10 augusti 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 1 av 5 stjärnor

Put an order in on Thursday paid 7.99…

Put an order in on Thursday paid 7.99 for next day delivery,

event is today Sunday and it still has not arrived.sent an e-mail regarding the issue.still no reply. having spent 75 pound which is wasted now. I can say I am not best pleased.

11 juli 2021
Omdöme utan inbjudan
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi



Thank you for your feedback.



We are really sorry to hear that about your experience



Please provide your order number so we can investigate further

Betygsatt 1 av 5 stjärnor

Jokers removed my original review

Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medicine… company did not deliver my purchase due to an "incorrect address" then told me they would refund me next week once goods were returned. Then i had an email saying it will take upto 30 days to get a refund as they were unsure when the item would be returned by the royal mail. I contacted them and the response was I needed to be "patient".

Absolute joke

30 juni 2021
Omdöme utan inbjudan
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi



Thank you for your feedback.



We are really sorry to hear that about your experience



Please email your order number so we can investigate further

Betygsatt 5 av 5 stjärnor

Excellent product

Excellent product, fast delivery and really happy with the quality of the bunny costume I ordered. It was really affordable too so I was shocked how good the product was. It made our Easter and many other children’s Easter and lifted their spirits. Thank you.

5 april 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Always deliver on time and with…

Always deliver on time and with excellent customer 2

3 april 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Easter bunny outfit looked amazing…

Easter bunny outfit looked amazing everything included

2 april 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Absolutely love this site and love my…

Absolutely love this site and love my deluxe Easter bunny... the kids at school will love it

1 april 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

The item has been chosen for an event…

The item has been chosen for an event which we hope to take place in May. The theme is to be the most outrageous. This will definately take some beating. It looked really good when I tried it on.

24 mars 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, arrived very quickly.

24 mars 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Betygsatt 5 av 5 stjärnor

My daughter loves her new Anna dress…

My daughter loves her new Anna dress great price great service

22 mars 2021
Logotyp för Jokers' Masquerade

Svar från Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

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