Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Se mer
Företaget har svarat
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Se mer
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Se mer
Företaget har svarat
Företagsinformation
- Maskeradkläder
- också i
- Partybutik
Skrivet av företaget
Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.
Kontaktuppgifter
1 Garrick Road, NW9 6AA, London, Storbritannien
- 014 0354 0137
- trustpilot@joke.co.uk
- www.joke.co.uk
2,2
Dålig
16 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fabulous service doubled up with a…
Fabulous service doubled up with a quality product
7 december 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Excellent service and product
Super easy to order, delivered within 48 hours and the costume was top class. The description on the website was spot on and the pictures clearly detailed the quality, style and colours.
Lots of really positive feedback about how good the costume was too.
Would 100% recommend.
6 december 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Svar från Jokers' Masquerade
Thank you for your amzing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Quick delivery
Quick delivery, two days! Suit is of a great quality. Should turn a few festive eyes! Great stuff.
2 december 2021
Svar från Jokers' Masquerade
Thank you for your lovely feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Excellent service
2 december 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Santa Paws
Very happy with my purchase.(My dog,not so much!!).He wore it well at the Christmas lights turn on. Service as usual was excellent and I have no hesitation in recommending this company.
1 december 2021
Svar från Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Don’t let reviews scare you
I bought an outfit before I read the reviews and became very worried. But although the outfit was absolutely fine just wrong size I returned it and had my refund back in my account within 2 weeks even with the halloween rush.
Annoying that I had to pay postage to return and lost my delivery fee but better than losing the full amount
4 november 2021
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Thank you for your honest feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
I ordered the cousin IT costume and…
I ordered the cousin IT costume and it’s hilarious, everyone loved it, great service from this place too.
2 november 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
You cancelled my order two days before…
You cancelled my order two days before party sorry no 5 stars hear
2 november 2021
Svar från Jokers' Masquerade
Hi
Thank you for your honest review on Trust pilot.
We are so sorry your order was cancelled due to out of stock.
We can see a full refund was issued
Sorry for the inconvenience caused
Costume good quality and arrived in…
Costume good quality and arrived in time for Halloween. Would use website again.
1 november 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Svar från Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Fast delivery and a great costume.
Fast delivery and a great costume.
Money well spent !
1 november 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Svar från Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service.
Costume was bigger than expected but…
Costume was bigger than expected but glad as it will hopefully do him next year too thank you 😊
1 november 2021
Svar från Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service.
Fantastic quick service
1 november 2021
Svar från Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service
Brilliant service all round !
Came in time and was just what we wanted. Brilliant service
1 november 2021
Svar från Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service
Pricey for a poor quality item.
1 november 2021
Svar från Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
this company's poor customer is sadly no Joke!
Joke is what this company's customer
service is. I would give a zero star
if I could!
Purchased a product and advised of a 48 hour guaranteed delivery - which is why I bought the overpriced product with postage costs being one half of the product costs.
Ony after it hadnt been delivered was I told - no deliveries via Royal Mail over the weekend!.
It was "tracked" and even though the item was small enough to go through the letter box it remained in the sorting office instead of on me at Sunday's parade 🥲
Now these clowns want the item sent back at my expense and will only refund the item costs - NOT the postal costs which would both ways are way more than the item's value.
DO NOT GIVE these tricksters your custom! 0/10
25 oktober 2021
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
Absolutely disgusting customer service
Absolutely disgusting customer service
I received my costume and tried it on it was to small so I put it straight back in the packaging and returned it.
I got told that my refund had been declined as the costume had been worn, rip off merchants
20 oktober 2021
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
love it 😀 so real the costumes
5 oktober 2021
Svar från Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Detta är Trustpilot
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