Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Se mer
Företaget har svarat
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Se mer
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Se mer
Företaget har svarat
Företagsinformation
- Maskeradkläder
- också i
- Partybutik
Skrivet av företaget
Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.
Kontaktuppgifter
1 Garrick Road, NW9 6AA, London, Storbritannien
- 014 0354 0137
- trustpilot@joke.co.uk
- www.joke.co.uk
2,2
Dålig
16 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered the space hopper costume on…
I ordered the space hopper costume on the Saturday, found out that the address it was being sent to was my old address, so emailed them right away to change it.
Never got a response!. Till Monday morning telling me it was on its way to my old address Emailed again. Still waiting on a response
Victor Ritchie
22 augusti 2022
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Hi
Thank you for your review .We can see you have been notified separately. Sorry again for the inconvenience caused .
Fraudulent company dont touch.
12 maj 2022
Omdöme utan inbjudan
Product was faulty
I ordered the Geri ginger wig and it was nothing like the picture when it arrived. It was frizzy on the roots, very sparse and there were strips of the wig that were lifting. It couldn’t be worn. I asked for a replacement but there were no more in stock so I had a full refund which I received it last week.
5 april 2022
Svar från Jokers' Masquerade
Hi
Thank you for your review .We can see a refund has been issued and you have been notified separately. Sorry again for the inconvenience caused .
Price does not reflect the poor quality.
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume design was fun and delivered on time but that the quality of particular elements was really poor for the price.
The costume also needed adjustments to fit the age advertised range (e.g. adult sized mask provided for young children, so kids could not see out of eye holes).
More than a week later my review has not been published. So take the product reviews published on their site with a pinch of salt!
Jokers have been provided with my reference number along with this review and are welcome to contact me.
Disappointing.
28 mars 2022
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Hi
Thank you for your honest review please check your emails as we have emailed you .
Excellent service quick delivery and…
Excellent service quick delivery and the quality fantastic
Can’t wait to wear my costume in work tomorrow for World Book day
2 mars 2022
Svar från Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Quick delivery and good quality.
2 mars 2022
Svar från Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Prompt service on the original…
Prompt service on the original delivery. When I opened the costume it was damaged. I emailed customer services. Kelly responded and arranged the delivery of a replacement within 24 hours. Good service and would use this company again.
4 februari 2022
Svar från Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Order came quickly and decent quality…
Order came quickly and decent quality materials used!
19 januari 2022
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Suit is for a hen party and nice fit
19 januari 2022
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items
Kind regards,
Customer Service
Very fast delivery
Very fast delivery, no problems at all , will definitely order again .
16 januari 2022
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Super fast delivery
Super fast delivery, excellent customer service. Product was perfect sizing.
14 januari 2022
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Svar från Jokers' Masquerade
Thank you for your feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
To say I'm disappointed would be an…
It was order number JK41605.....To say I'm disappointed would be an understatement. The fried egg costume cost me £28 and I honestly wouldn't have paid more than £5 for it. Rubbish quality, looked nothing like the image. Shabb
30 december 2021
Omdöme utan inbjudan
Svar från Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Totally let down
26 december 2021
Svar från Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email further information so we can investigate further we have emailed you directly also.
Svar från Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Brilliant service and cracking Cracker
13 december 2021
Svar från Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
excellent wig needed for fancy dress
excellent wig needed for fancy dress. Actually better than I had expected for the price. Very satisfied with everything, delivery and product.
9 december 2021
Svar från Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with your items and our service.
Kind regards,
Customer Service
Svar från Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Poor quality
Poor quality. Nothing like the photo. Feathers everywhere. Would not recommend.
8 december 2021
Svar från Jokers' Masquerade
Hello
Thank you for your honest review
We have emailed you directly to rectify this.
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