John Clark Motor Group - John Clark Volkswagen Aberdeen Omdömen 

Was made very welcome from the moment I walked. Costa the sales executive was very helpful and the sale of the car and associated paperwork was done very smoothly and swiftly. Costa made sure I understood everything and set up all I needed in the car for me. A pleasurable experience for me and am very happy with my new car.

Good people equipped with well proven customer facing procedures deliver a satisfying confidence when dealing with this business. Like many others, I have been here before and have no other expectation that the transaction will be dealt with expertly.
Knowing that my purchase will be expertly looked after by competent people is essential.

I have purchased my last 3 cars here and Intend to continue. The service from the sales team is second to none, extremely friendly, knowledgable and helpful. They make me feel at ease and always know what I like and want. Keep doing what you are doing, no improvement needed.

Smooth handover and always attentive to customer needs

Excellent application and service offered to valued repeat customers. Well done to David, Ross and Gary

Easy and quick process of
Buying car start to finish
Any questions also
Explained and answerd
To me

Salesman was very helpful

Paul our salesman was very helpful and knowledgeable at all times and made things as easy as possible for us. The manager, whose name I’m afraid I’ve forgotten, was also friendly and efficient.

Ripping people off all day and when you submit a complaint you only get a narcissistic sorry you feel that way response. Well I'll be going to head office next week when I have time to write my letter and then the ombudsman if I still don't get an appropriate response. And if I get an apology following this review it's too late now.

As a ‘ drop in’ customer, I was attended to quickly. I was shown the vehicles that matched my wishes and had a test drive immediately. My trade in offer was fair and could make a quick purchase.

Adam was extremely knowledgeable and helpful.
Made the whole process easy from start to finish

The Sales Representative Paul was very helpful from looking at the vehicle's on sale. Then all the way through from purchasing and picking it up.

Professional & friendly service from Adam , no pressure to buy anything & made us feel very welcome and at ease , very happy customers to be driving away in the car that we wanted and we are all delighted with it .

Excellent service and a great deal. Everything went smoothly , without a hitch.

Overall a great experience, a special thank you to David Yau for a smooth and straightforward buying experience. Very knowledgeable and nothing was a chore for him. I would definitely return in the future when im looking for another car.

Car is lovely despite being a higher spec than I asked for. Pre purchase I was told that my new car would be delivered to my house. On purchase, delivery plans went from delivery to house by member of staff to transporter will deliver to house and then reduced to delivery to local garage. Then I ended up picking car up from Aberdeen -110 miles away. I was told that it was best to pay me the £200 for collecting than £200 to the transporter company. On arrival to deliver car I was selling and pick up new, the issues / flaws I pointed out pre sale were highlighted by sales person, and then one extra one pointed out. Needless to say JC did not pay me £200 for the huge inconvenience of driving all way to Aberdeen. I was told that 'the manager' said......, 'the manage' has now noticed that...... despite fact that I had disclosed or mentioned the flaws prior to sale. Of course they weren't going to pay me £200 for collection despite insisting, even when I arrived. Feel conned and tricked.

Staff really helpful, friendly and polite.

I received excellent support and advice throughout the sales process, I really appreciated that the sales executive made sure everything was clear and fulfilled with minimal hassle and of course a very professional sales process from enquiry to completion.

I advise ANYONE not to buy a car here especially an ID. I’ve had 3 lots of door handles and endless problems. Phone lines just ring out. Nobody answers. So fed up with this. You ring VW UK and they have slopey shoulders too. Just rang to speak to service manager and the line went dead…..joke of a company. VW AND JOHN CLARK. Stand up and face customers problems!!!

We contacted John Clark Aberdeen on seeing a car advertised that interested us. We received a call back from Paul Hardy who was friendly knowledgable and a pleasure to business with from start to finish, We are delighted with the whole process and off course our new car,

Thank you